Hamleys India

@dadridesforbaby Hello Santosh, we have highlighted this with the logistics team and would like to inform you that your order is expected to be delivered by today EOD or by tomorrow, latest in the first half. We are closely tracking this to ensure the delivery is completed at the earliest.

@Hamleys_India NEVER ORDER from Hamleys online. They hav the most pathetic of service and customer care. My order (ID # 17776283052451113953) which was supposed to be delivered by 4 May is still not delivered even after umpteen no. of mails and calls. Unprofessional. #hamleysucks

@dadridesforbaby Hi Santosh, we sincerely apologise for the inconvenience caused. We’re checking this with the concerned team and will get back to you at the earliest.

@DoubleTheTreble Hi Yash, we sincerely apologize for the delay. We’re checking your refund status with our team and will have this resolved at the earliest. Thank you for your patience.

@Hamleys_India Ordered on 16 Apr (Order ID: #FY69E11A3A548C0CC836), returned on 2 May via XpressBees (Tracking: 14245550014241), but refund still not processed. It’s been days with no update. Please look into this urgently. @XpressBees_IN

@nikhil_jam31698 Hi Nikhil, we sincerely apologize for the delay and inconvenience caused. This is certainly not the experience we aim to provide. We’re currently checking this with our team and will get back to you with an update at the earliest. Appreciate your patience.

@Hamleys_India My attached order is yet to be delivered, i have been trying to reach you guys but no response Please note it was a bday gift which is yet to be reached

@balajisamanta Hi Balaji, we’re really sorry for the delay in your order and understand your concern. Our team is looking into this on priority and will get back to you with an update shortly. We appreciate your understanding.

@Hamleys_India Provide delivery update on online order placed FY69E75802546E432634 it’s more than 7 days yet to receive the order @jagograhakjago for information and action

@harshmdlz Hi Harshdeep, we take this feedback seriously and would like to look into it right away. Please DM us your contact and order details so our team can connect and assist you further.

@Hamleys_India I have raised multiple queries with your customer care and it's like hitting head against the wall. No help. First explain why do you have such old useless stuff for sale ? Does sale mean you can sell crap ? Don't you think it diluted your brand ?

@Hamleys_India You are selling play dough of 2021 manufacturing at a 79% off. I got trapped in this offer and am repenting. How can you do it. The quality is so bad. Have some ethics in place ! You have a good brand image in India. Don't just spoil for a few bucks.

@PankChiSandesh Hi Sandesh, we’re really sorry for the delay and the experience you’ve had — this isn’t the service we aim to provide. We’ve already taken this up with the team and are looking into your order on priority. We’ll have this checked and updated at the earliest.

@Hamleys_India Extremely poor service! Order 17764078217511420111 placed on 17 Apr still stuck at Processing after 4 days. No confirmation, no accountability. Customer care useless—asked me to wait 2 more days just to know if it’s confirmed or cancelled. Unacceptable!

@Pranay_biswas96 Hi Pranay, that definitely shouldn’t be the experience. We take this seriously—please share your contact details with us via DM so our team can connect and look into this right away.

Why does @HamleysIndia staff act so suspicious the moment you ask for HotWheels?From"yes we have stock" to"no stock"in 2 secs. 🤡.Fans have been complaining about this corruption for years with zero change. Shameful service. Collectors, stay away! #HotWheels #Hamleys #kolkata

@Vinit_Joshi Hi Vinit, we’re really sorry for the inconvenience caused. This isn’t the experience we aim to provide. Please DM us your order details so we can check this on priority and assist you further.

@Hamleys_India you sell kids merchandise who take ur expected date of delivery very seriously. If you can't deliver by that date don't mention.

@ravikantbhatt Hi Ravi Kant, glad we could resolve this for you! 😊 Thank you for your patience and for sharing your feedback—it means a lot to us. 💙

@Hamleys_India A big thanks to @Hamleys_India for a prompt resolution of the issue. Thanks

@Hamleys_India got a broken product from your delhi airport terminal 1 shop yesterday.... further your customer care is pretty much non existent or confusing

@SanjayKaw63 Hi Sanjay, we understand how frustrating this must be—sincere apologies for the delay. Our team is already looking into this and will get it sorted at the earliest.

@Hamleys_India ordered few toys online on 5th April and got a message that the same will be delivered on 6th . Till 6.45 pm ,7th there is no visibility of delivery ,though I have a message that it has been dispatched . Order no FY69D25557542FC5DD74. Very frustrating.

@MukulikaMandal Hi Mukulika! That’s definitely not the experience we want you to have. Could you please share your contact details via DM so our team can connect with you and look into this right away? 😊

@Hamleys_India why do customers have to pay to get gift wraps that advertise your brand? Is it not illegal? Shopped at T2 in Mumbai, after paying for gift wraps the folks at the shop say Hamley’s paper is all we have, sorry - but you get to pick between red or white!

@Motolover09 Hey there, we apologize for the trouble. We've made a note of your request and our team is trying our best to get this delivered at the earliest. We'll provide an update soon on this.

@Hamleys_India At least I have the shame to respond guys. This is pathetic and needs to be escalated to the top level in the management if they bother.

@Hamleys_India Pathetic experience with a reputable store like yours. Ordered an item on 27th March with delivery on or before 1st April. Till today the item is not shipped. Your customer care has no idea and mail service has no response. It was a birthday gift and you ruined it.

@lokesh5351 Hi Lokesh, we’re sorry for the inconvenience caused. This is certainly not the experience we want you to have. Please DM us your contact details and purchase information so we can check this on priority and get it resolved for you.

Worst experience with hamleys India, I literally purchased the Hamleys membership from there store but there is showing I didn’t purchase the membership when i call on there number 90229 90229, I purchased on 21/2/2026 from hamleys jalandhar Customer ID-757870142 @Hamleys_India

@ManchiSara98936 look into this—please DM us more details so we can address your concerns. (2/2)

@ManchiSara98936 Hey Srujan, we hear your concern and would like to clarify that pricing at Hamleys India is influenced by multiple factors. That said, quality and value are extremely important to us, and we never intend for our customers to feel otherwise. We’d appreciate the chance to (1/2)

@Hamleys_India @RIL_Updates have you any rebuttal or do you silently accept that you are cheating the customers?

@yatindra_s Hi Yatindra, we’re sorry for the inconvenience. Please DM us your order ID, and we'll look into it immediately to resolve this. Your satisfaction is important to us, and we appreciate your patience! twitter.com/messages/compo…

@Hamleys_India An order placed with @Hamleys_India dat is to be delivered tomorrow (23rd Mar, 2026). Status is still processing. Cust care says to wait to confirm in 48 hrs. If order is placed when there was stock, why to wait. Also no update post more than 48 hrs. What to do?