Happy Beds

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Happy Beds

Happy Beds

@HappyBeds

A good night's sleep doesn't have to be a pipe dream. Customer service enquires: @unhappybeds #MyHappyBed

Katılım Nisan 2012
394 Takip Edilen14.3K Takipçiler
Happy Beds
Happy Beds@HappyBeds·
@turkeygruel Hello, thank you for contacting us. We do apologise that you are not able to place an order with us. Please can you kindly contact our Customer Service team on 0333 444 0180 to discuss this matter further. Many Thanks, Happy Beds
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Sue_Z
Sue_Z@turkeygruel·
@HappyBeds Just an observation. Both my husband and I separately tried to order a king size bed this evening on your website. Both of our bank cards were declined, despite there being ample finance in our accounts. Such a shame you've missed out on a big sale. May be a glitch?
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Happy Beds
Happy Beds@HappyBeds·
@ShashankHosa Hello, we're sorry to hear you have experienced issues. Can you kindly forward this to ask@happybeds.co.uk? Please include your order number/post code. Unfortunately, we are unable to assist with post sale queries via social media. We will look forward to hearing from you.
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Shashank_Hosa
Shashank_Hosa@ShashankHosa·
@HappyBeds my order number is 1004268 5FT Chester Waxed Pine Bed central supporting legs are bent and now the whole bed is shaky. Can you urgently please help me resolve this matter ? We are unable to sleep now fearing it’s going to collapse
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Happy Beds
Happy Beds@HappyBeds·
@QSDUKLtd Hello, thank you for your enquiry. If you would kindly contact our office directly on 0333 444 0180, one of our customer service advisors will assist you further. This is a freephone, depending on your provider. We are unable to discuss orders via social media. Thank you
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QSDUK Ltd
QSDUK Ltd@QSDUKLtd·
@HappyBeds ordered a bed frame and mattresses with no heads up the mattress didn’t come with the frame. No update on when the mattresses will come?
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Happy Beds
Happy Beds@HappyBeds·
@ADaniels_mezzo Thank you for sharing your comments with us. We sincerely apologise for the issues surrounding your order, however we do appear to be currently looking into the above further for you. We do apologise again for any upset caused. Thank you, Happy Beds Social Team
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Alison Daniels
Alison Daniels@ADaniels_mezzo·
@HappyBeds please can you respond to my query about my faulty bed bracket. Been promised a response today but so far nothing. Be great to be able to sleep on my new bed and not the floor 🙂
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Happy Beds
Happy Beds@HappyBeds·
@ihategreedypeep Hi, we are sorry for the issues you have encountered. So, we can assist you to resolve your issue, please email ask@happybeds.co.uk and providing your order reference number. Many Thanks, Happy Beds Social Team
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Happy Beds
Happy Beds@HappyBeds·
@Aisha5823269315 @GarryCumbers Hi Aisha, thank you for your comments. If you have an issue you would like us to deal with, please follow the correct process and email the customer service team via ask@happybeds.co.uk. We would not look to discuss orders via social media platforms. Thank you, Happy Beds
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Aisha
Aisha@Aisha5823269315·
@GarryCumbers @HappyBeds There is no consideration for customers who purchase and put their money and trust into your business!
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Garry Cumbers
Garry Cumbers@GarryCumbers·
@HappyBeds I am being asked to measure a mattress for return and have asked if I need to open it even though it is clearly the wrong size but nobody is responding that I should open the package. I want it in writing that I should open it. Deciding to return should be enough
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Happy Beds
Happy Beds@HappyBeds·
@GarryCumbers Hi Garry, as previously advised, you must direct your queries to ask@happybeds.co.uk. The team does not disregard any communication, and all correspondence is replied to. We cannot help you here, and will no longer be responding on this thread. Thank you, Happy Beds Social Team
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Happy Beds
Happy Beds@HappyBeds·
@GarryCumbers Hi Garry, we can assure you it is not. Please continue to follow the correct process and discuss your query with our customer services team. Thank you, Happy Beds Social Team
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Garry Cumbers
Garry Cumbers@GarryCumbers·
@HappyBeds I am being asked to send measurements of a package that your company has delivered. How can a company that sent me the mattress not know the measurements of the mattress they sent me. It seems this is just another tactic to hang on to my money.
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Robyn
Robyn@Arh_Tee·
@HappyBeds - DO NOT USE THIS COMPANY. Bed due to be delivered on Saturday - it didn’t arrive. Rang the depot this morning to be told happy beds have cancelled my order!! No one told me yet I’m out of pocket by nearly £600! Where is my money that you have pocketed ???
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Happy Beds
Happy Beds@HappyBeds·
@GarryCumbers Hi Garry, I can see we are still awaiting a reply from yourself via email from 24/04. Please call 0333 444 0180 if you cannot find this in your spam/junk files and we will forward the correspondence. Thank you, Happy Beds Social Team
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Garry Cumbers
Garry Cumbers@GarryCumbers·
@HappyBeds I have already responded to the request but nobody has a responded and I still have a mattress I don't want. How is this good customer service?
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Happy Beds
Happy Beds@HappyBeds·
@GarryCumbers Hi Garry, we are sincerely sorry for the issues you have encountered. We do appear to be awaiting a response from you regarding this. Please kindly email ask@happybeds.co.uk so we can discuss this further. Many Thanks, Happy Beds Social Team
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Garry Cumbers
Garry Cumbers@GarryCumbers·
@Arh_Tee @HappyBeds I received the wrong product. Nice to receive the money and take time to return it while earning interest on our money
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Happy Beds
Happy Beds@HappyBeds·
@Arh_Tee Hi Robyn, thank you for the mention. As you are aware, delivery had failed due to an IT issue experienced by our 3rd party courier. You were refunded in full as a result. Should you wish to discuss this further, please do not hesitate to do reach out. Thank you, Happy Beds
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Happy Beds
Happy Beds@HappyBeds·
@HowlingRachel @Birlea_Ltd Hello, I'm sorry to hear you have experienced issues. Can you forward your concerns to ask@happybeds.co.uk, including your order number/post code for us to locate your details? We are unable to assist with post sale queries via a social media. Thank you, Happy Beds Social Team
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Rachel Howling
Rachel Howling@HowlingRachel·
@Birlea_Ltd @HappyBeds Absolutely appalling customer service. Ordered bed over a month ago. Incorrect box delivered. Still not received correct one. Muddled info regarding what is happening. Over £500 spent and still no bed.
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Happy Beds retweetledi
Birlea Furniture Ltd
Birlea Furniture Ltd@Birlea_Ltd·
Grab yourself marvellous deals with @HappyBeds Dive into the Happy Beds spectacular sale with unbeatable deals on beds, bedroom furniture and much more and upgrade your space today!😍 Hurry while sales last via the Happy Beds website⏰
Birlea Furniture Ltd tweet mediaBirlea Furniture Ltd tweet mediaBirlea Furniture Ltd tweet mediaBirlea Furniture Ltd tweet media
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Happy Beds
Happy Beds@HappyBeds·
@UnitedGyal Hello, thank you for the mention. We can confirm the Pinerest mattress requires both flipping and rotating to maintain integrity of the fillings. We hope this information helps. Thank you, Happy Beds Social Team
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Happy Beds retweetledi
SleepSoul
SleepSoul@SleepSoulTM·
Grab yourself marvellous deals with @HappyBeds Dive into the Happy Beds spectacular sale with unbeatable deals on SleepSoul mattresses and upgrade your sleep today!💤 Act fast while sales last via the Happy Beds website ⏰
SleepSoul tweet mediaSleepSoul tweet mediaSleepSoul tweet media
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Happy Beds
Happy Beds@HappyBeds·
@thecurlyturk Hi, thank you so much for your comment. Unfortunately, the White and Pink colours are now discontinued. If you would like to give us a call on 0333 444 0180, we will show you some alternatives. We look forward to speaking with you shortly. Thank you, Happy Beds Social Team
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Clairy
Clairy@thecurlyturk·
@HappyBeds hey there, any idea when you’ll be getting stock of the Lacy Midsleeper in either pink or white? Thanks, clair 💕
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Happy Beds
Happy Beds@HappyBeds·
@SusieYeo2020 Hello, thank you for taking the time to contact us. If you would kindly contact our office directly on 0333 444 0180 or email ask@happybeds.co.uk, one of our customer service advisors will assist you further. Thanks, Happy Beds
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ysusie
ysusie@SusieYeo2020·
@HappyBeds Still waiting for a refund for a defective bed (collected January 19th)
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Happy Beds
Happy Beds@HappyBeds·
Happy February! To celebrate, we want to show our customers some love 💗 All you need to do is purchase a bed between the 1st and 10th of February 2023 and you'll be in with the chance of winning your money back! 😮 (p.s. we've got more exciting news coming soon so stay tuned🤫)
Happy Beds tweet media
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Happy Beds
Happy Beds@HappyBeds·
@SusieYeo2020 Hello, thank you for taking the time to contact us. If you would kindly contact our office directly on 0333 444 0180 or email ask@happybeds.co.uk, one of our customer service advisors will assist you further. Thanks, Happy Beds
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ysusie
ysusie@SusieYeo2020·
@HappyBeds Impossible/very difficult to contact the "right" person or dept through your website. Am still waiting for a refund for a faulty bed
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Happy Beds
Happy Beds@HappyBeds·
@SusieYeo2020 Hi Susie, if you do not wish to speak to us then we are unable to assist you further. If you need help, please follow the correct process and contact us via 0333 444 0180, or email ask@happybeds.co.uk. Thank you, Happy Beds Social Team
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ysusie
ysusie@SusieYeo2020·
@HappyBeds It won't allow me to DM you from here. The customer service has been derisory & I have no wish to speak to anyone. I've been told that the Manager isn't "Customer Facing" which tells me all I need to know.
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Happy Beds
Happy Beds@HappyBeds·
@SusieYeo2020 We are unsure as to why you are unable to DM us. Please call a member of the team directly on 0333 444 0180 should you wish to speak with someone. We will look forward to hearing from you. Thank you - Happy Beds Social Team
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ysusie
ysusie@SusieYeo2020·
@HappyBeds Hi - It won't allow me to DM you. Do you want the order number so you can find me/email me?
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Keşfet

@turkeygruel @ShashankHosa @QSDUKLtd @ADaniels_mezzo @ihategreedypeep @Aisha5823269315 @GarryCumbers @elonmusk