Hawkmoor Associates

@POferries The Ile de Ré

Mentally here 📍 If you could recommend only one place to visit in France, where would it be?

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@POferriesupdate Thanks. Why can’t I access the ‘my account’ section of your website today? When will yup be able to confirm ACTUAL sailing times for HR next week?

@hawkmoortweets Good afternoon, the timetable has been optimised for demand. So there's a slight change on sailing times and/or number of sailings each day. Hope this helps, *Harpo

@POferriesupdate are you running a full service or an optimised service on Hull Rotterdam. Your website says optimised. Why? European travel restrictions have been lifted.

@POferriesupdate are you now running a full ( not optimised) service Hull Rotterdam? Will the restaurants be open? I am booked to travel 23rd July.

@POferriesupdate As far as I am aware most of Europe has now opened up to travellers from within the Schengen area, so why don’t you drop the ‘optimised’ description?

@hawkmoortweets Good Morning, border control checks this. So please check the gov websites of both countries to know what qualifies. Thank you *Vee

@POferriesupdate how do you check if someone’s journey is essential and therefore qualify for optimised travel?

@profnickwebb @POferriesupdate Nick, I have seen a tweet from @POferriesupdate to say that they aren’t checking whether travel is essential. I’m travelling same route 23/07 and have had zero guidance. I have booked eurotunnel as a backup. @POferriesupdate communications have been poor and contradictory

@POferriesupdate Your hyperlink doesn’t provide definition of essential travel. Could you please direct me to where I can find this. We would like to travel Rotterdam-Hull July 10 returning July 25. Is this possible? Eurotunnel is Open following French government announcement. Thank you.

We are currently running an optimised schedule for passengers with essential travel needs , with strict Covid-19 protocols in place. For more information, please visit: ow.ly/LULd30qS6bf

@POferriesupdate Any news on when you’ll stop ‘optimised’ travel and revert to f a full service?

From 8th June all passengers must register their details before each entry into the UK using the online form: ow.ly/1Dkw30qRTyZ. Full details of UK Border Regulations: ow.ly/ieCa30qRTz0. #TravelSafely Follow our guidance incl. use of face covering onboard our ferries

@POferriesupdate No not really... how exactly does it differ? Who can travel? What are the changes to sailing times? Have any sailings been completely cancelled?

@hawkmoortweets Good Morning, it means the timetable has been optimised for demand. So there's a slight change on sailing times and/or number of sailings each day. Hope this helps, *Vee

@POferriesupdate help!! Can you yet confirm that Hull Rotterdam sailing 23rd July will be operating for cars?? Your website says you are operating an optimised service. What does this mean??? I have swapped my booking from Zeebrugge which appears to be freight only FTB

@POferriesupdate What does ‘optimised’ really mean??? Seriously a definition of how this differs from normal service would be helpful

@hawkmoortweets We are being as clear as we can in the current circumstances. Currently, sailings in July are not affected as we hope for restrictions and guidelines to ease. However if the government advices on essential travel only we will let you know. Our restaurant is currently open. *Vee

@POferriesupdate I need you to be very clear with me. To confirm as things stand today I will be able to take my car from Hull to Rotterdam on 23 July? I assume that although I’ve paid for dinner the restaurant will be closed?

@hawkmoortweets Really sorry about the confusion. Our Hull - Zeebrugge route is suspended. Our Hull - Rotterdam is operating and if your sailing is affected we will contact you to let you know and tell you of next steps. Let us know if there's anything else. Thank you *Vee

@POferriesupdate Which one is it?? The left hand doesn’t know what the right is doing?????

@hawkmoortweets Yes that's correct, but it is still only for essential travel. Our Hull - Rotterdam route is currently suspended until 1st July. This may be extended if the governments don't ease travel restrictions. *Shakira

@POferriesupdate Shakira and Vee please read your tweets re Hull Rotterdam which are contradictory. Please clarify.

@hawkmoortweets I'm sorry you feel this way. Your feedback has been noted and will be passed onto managers. *Shakira

@POferriesupdate When will you be making a decision? The govt has already lifted the ban on non-essential travel.

@POferriesupdate Btw, the info on the link is poor and unhelpful. Nowhere near enough detail.

@hawkmoortweets Good Morning, for now our Hull - Rotterdam sailings are operating. If your sailing is affected we will let you know. Please follow this link for extra info: bit.ly/2U4yy7E Thank you *Vee

@POferries I have now changed my booking to Hull Rotterdam - please can you make sure they confirm that this sailing will go ahead?

@hawkmoortweets Thank you. It takes up to 28 days to hear back from our team. They are currently working on emails received on the 1st June therefore you should hear back within the next couple of days. If you haven't, please get back to us and we will ask for an update from the team *Kacper

@POferries help!! I have booked a crossing Hull - Zeebrugge 23 July which appears now to be freight only. You aren’t answering my e mails or calls. Can I switch to Rotterdam?? Will you be taking cars on the Zeebrugge route by then??