Hayley - writes words ‘n’ stuff

Seems likely

I didn’t think it was possible but @GOVUK have made it even more complicated to view student loans & make repayments. I don’t want to apply, I simply want to pay the one I’ve had 20yrs. It now takes ~20 clicks and guess work to find the right page. Intuitive experience my arse.

I didn’t think it was possible but the updated @BVG_Kampagne iOS app is shittier than the previous one. Despite having not moved in 8 years this new app claims there’s no route home from Mitte for me anymore

Reminder to all my Brits, inflation might be the lowest it’s been for 3 years but the Tories have - been in power for 14, - are responsible for Brexit, - have repeatedly given NHS staff BELOW cost of living pay rises - grossly misbehaved throughout covid & made poor calls FYI

@MobulaRayEV @Cate_Lawrence @Eurocentrique Yes, was great!

And while I'm here asking for tips and recs, anyone headed to #WebSummit in Lisbon next week and want to bond over copy stories and drinks (or food/ice cream/pastal del natas, I'm open to suggestions)? #copywritersunite

Can confirm, dating in 2024 sucks. 0/10. Do not recommend. And no, it won’t “come along when I least expect it”. Spent most of my 20s and early 30s not dating or looking for someone and not even one unexpected bite. Now I’ve more ghosts than a haunted house.

The basics of encouraging people to use public transport is affordable tickets and reliable services that run on time. @BVG_Tram appears to barely manage one of those

The Libertines are playing new songs on the radio. Have I been transported back to 2004?

Hey @DHLPaket I understand import fees but why a €6 admin fee? What on earth are you doing extra? And when I'm only allowed to pay cash why aren't your drivers carrying change?! Who on earth ever has exactly the right cash in the house? Absolute money grabbing tactics.

In case you were wondering, it’s 2° in Berlin and the people of this city are still outprotesting against the AfD and the extreme right

@nosuchthing Guess I’ve got a way to go 😂

We love seeing your #SpotifyWrapped! Thanks to all you nerds for joining our shenanigans this year, including those who listened for 102, 797 minutes - that's 71 days straight!

Alright #Copywriting Twitter (am I still allowed to call it that?). Anyone got any tips for places to work, eat or see while I'm in #Barcelona the next 3 days? #copywritersunite

@UPS Hey @UPS the customer service in Berlin have confirmed that no-one in any of your teams listened or paid attention when I clarified the date the package has to be delivered by. I would like to lodge a formal complaint and compensation request for your awful service.

@UPS I’ve sent a DM but I seriously doubt this will be resolved. I’ve already spoken with your German customer service twice on the phone and had an email conversation that doesn’t give me any hope you’ll actually manage to deliver the package

How I know I'm more confident in German: I will vehemently complain on the phone IN GERMAN, calling @UPS DE drivers out on their s*** when they claim they tried to deliver 3 times, yet didn't even ring the bell. Why @getgrover would use UPS DE to deliver anything is beyond me

@NME Yeah, they didn't go to the part for "family and closest friends". They were friends and co-workers 20 years ago. They've stayed in touch but have any of them said they are 'close friends' now? It's really not the big scandal you or the Daily Fail would like us to think it is

'Friends' stars reportedly only attend part of Matthew Perry’s funeral bit.ly/49mnqHO

Hey freelancers, can we all please agree to push back on lowball rates? A day rate for a senior #copywriter at barely €30 more than what I was getting as a mid-level copywriter 4 years ago is disheartening.

This is why UX writing is as important as UX design. Just panicked in the middle of the O2 thinking I’d booked my Eurostar ticket tomorrow morning in the wrong direction. #shitUX #copywriting #UXcopy #UXwriting

@EJCownley Am going to see them at the end of the month in Birmingham with 3 friends I’ve known since I was 13 and expecting similar results