Home Depot Customer Care

@KDevoa Karen, I will give you a call. -Letina

Karen, we see you spoke with our Online team, and they connected you with the delivery team. Your pick-up is set for today; however, we do not see the 4-hour window. You should receive a call when they are one stop away from your home. Also, please delete your previous post with your personal order details from public view. Warm regards. -Letina

Hi Karen, thank you for reaching out to us regarding your pick-up. We know you have to leave town and would like the appliance to be picked up. We are happy to help. Please send us a DM with your order number, the first and last name on the order, email address, and the delivery address. Kindest regards. -Letina

@FireflyDaisySky Hi Chelby, thank you for reaching out to The Home Depot. I understand how stressful that situation must have been. We recommend contacting our Aware Line, so your concerns can be formally reported. Their phone number is 800-286-4909. -Kenzie

@HomeDepot I am disgusted by the treatment at Store #3628 (Hickory, NC) today. I was harassed, they_p snatched items from my cart, and then MOCKED my PTSD-triggered panic attack in front of other shoppers. Being treated like a criminal #Harassment

@heather_driz Heather, that is correct. If you still need assistance with your order, please send us a DM with the information we have requested. -Chynna twitter.com/messages/compo…

@HDCares Is this your policy?

@HomeDepot I reported my defective washer within 48 hours but 2 weeks later I still have it.. Enough of the blame game - Schedule a pick up to get it. #worstcustomerservice

@james_purc92410 Hi James, thank you for bringing this to our attention. We understand your concerns and are here to help. Please DM us with your order number, delivery address, and phone number, and we can look into this for you. -Claude twitter.com/messages/compo…

@HomeDepot So I spent $1800 on a new generator to be delivered to my house on 3/27. Original delivery date of 4/3 came and went. Contacted HD and got a new date of Monday, 4/6. No delivery. Now told by their carrier they have it and will text with delivery info. 4/8 nothing!!

@Andiholmes101 Hello Andrew, we are reaching out to see if you still need assistance. If so, please send us a DM with your order number, email address, and phone number associated with your order so that we can look into this for you further. -Alicia twitter.com/messages/compo…

@HomeDepot you guys may be one of the worst companies I’ve ever dealt with regarding deliveries. I have thousands of dollars of lumber that was supposed to be delivered around 9:00am and here it is 8:15pm and nothing. Not like I needed the lumber for a deck or anything.

@markked Hi Mark, thank you for reaching out to The Home Depot. We understand that delays are frustrating. Can you please send us a DM with your order number, email address, and your first and last name so that we can investigate this further? -Alicia twitter.com/messages/compo…

@HDCares Bit disappointed here guys, your tracking said Delivery will be today April 7, but your automated phone number/text says April 8. Took the day off for this..😑Not out for delivery as of 6PM.

@heather_driz Hi Heather, we'll be happy to look into your order. Please DM us your order number, email address, and phone number. -Reneshia twitter.com/messages/compo…

@HDCares Can you verify your return policy on appliances if they are reported defective within 48 hours?

@dyturner01 Hi, we appreciate you reaching out to us. We understand how upsetting this is, especially with multiple errors from different team members. Please send us a DM with more details so we can look into this. -Ritaria twitter.com/messages/compo…

@HomeDepot Your service is horrible!!! Customer Service is Horrible. No accommodation for 2 errors from 2 different employees!!!

@Tannsz Hello Tannsz, thank you for reaching out to The Home Depot. We understand how frustrating it can be when orders are cancelled. Please send us a DM with your most recent order number, email address, phone number, and your first and last name, so we can assist you further. -Taquana

@HomeDepot I'll ask here since your ecom site doesn't understand stock level, which store and aisle would I find the bottom two? 🤔

@MRV_Col317 Hello Michael, thank you for contacting us. We want to help you save. Please view the following link to see current tool savings and check back often for new promotions: thd.co/4sY5ahm. -Kaelyn

@HomeDepot When are you dropping a sale for your tools/toolkits?

@Tannsz Hello Tannsz, thank you for reaching out to The Home Depot. We understand how frustrating it can be to have your orders cancelled. Can you please send us a DM with your latest order number, your email address, phone number and your first and last name? -Alicia twitter.com/messages/compo…

Not @HomeDepot cancelling multiple orders in a row due to their site not reporting inventory accurately 😂 do your (outsourced) developers understand they can just.. make it so that we can't add out of stock items to cart? 🤔 Let alone continue to checkout with them 😂

@23hidef Hello, thank you for sharing this with us. We understand how tough it can be to load multiple 60‑lb concrete bags alone, and we appreciate you bringing this to our attention. Your feedback will be shared with our Forked River store as an opportunity to improve. –Ritaria

@HomeDepot I bought 25 bags of 60 lb concrete....not one employee offered to help me

@sdavada Hi Sandeep, we regret that this has been your experience so far. Please send us a DM with your order number, phone number, and the associated email, so we can look further into this. -Sabrina twitter.com/messages/compo…

@HomeDepot Getting help for missing items should not be as hard as you folks make it. 6 phone calls to customer service and still no luck. #fail

@ThatRayShow Hi, we regret any inconvenience that may have been caused. If you require further assistance, kindly send us a DM with your full name, order number, phone number and email associated with the order. -Sabrina twitter.com/messages/compo…

The fuck, @HomeDepot ... I ordered three things and you canceled two of them. Thanks. Thanks bunches.

@BrianScottCCIM Hello Brian C Scott, thank you for contacting The Home Depot. We understand the disappointment when an order arrives later than anticipated. Please feel free to DM us with your order number and billing address when the delivery is completed for further assistance. -Melissa twitter.com/messages/compo…

Spent $2800 online @HomeDepot, shipper AAA Cooper @knight_swift is going to deliver whenever they feel like it, not when promised on website. Weather perfect. Sitting 2 hours away since Wed at 5 am. 4th new target is Tuesday 1-7. Store says they are terrible and don't trust it.

@FeedNewmets Hello Feed Me, thank you for reaching out to The Home Depot. We understand your frustration. Please send us a DM with your order number or receipt, your first and last name, your email address, and your phone number, and we will be happy to help. -Alicia

@HomeDepot why do these new ecosmart bulbs where you can select the brightness keep flickering?? This is the second set I’ve had (different types of bulbs) where it happens. No trouble with the older bulbs that weren’t not “selectable”.

@cle1128 Hi Christina, this isn’t the experience we want for our customers. Please send us a DM with your order number, full name, and delivery address, and we’ll take a closer look and help move this forward. -Reneshia twitter.com/messages/compo…

@HomeDepot help!! we ordered an appliance over a month ago. It was installed incorrectly w/ missing and damaged pieces. HD said they would replace it, but after 10 calls and hours on the phone with support, we still don’t have a COI for delivery and have to postpone once again.