Virgin//media Response

@chrisjthacker @skytv @virginmedia Both are shite, am saying this as a virgin media customer. They are appalling

@virginmedia @virginmedia you have asked me to complete a survey on my call but the text response to 64084 is coming up not delivered. Is that because I gave a low score?

@virginmedia @adzflowers @AskVirginMoney @Virgin @richardbranson Don’t you understand your customer service is truly dreadful. Why not sort it out, or don’t you care?

@adzflowers @virginmedia @AskVirginMoney @Virgin @richardbranson Has @richardbranson been in touch? I hear it all over Twitter for customer service queries? @ianmck24 would you do that if you were a billionaire CEO?

@virginmedia @adzflowers @AskVirginMoney @Virgin @richardbranson How about addressing the issues? Your website continually falls overs, it's hopeless. Your phone system is always a joke too. Fix those things first

@Moonheid1 @adzflowers @virginmedia @AskVirginMoney @Virgin @richardbranson I believe big Richy is personally responsible for the web form department and dafties who are unable to submit using it.

@adzflowers @virginmedia @AskVirginMoney @Virgin @richardbranson Oh its so easy to join them and upgrade...but need help or want to leave? Nigh on impossible Adam

@virginmedia hi I’m unable to record anything open apps like I player and itv x and pause live tv I’ve checked the equipment using the app and it says everything is ok I have a 360 box. What else can I do myself ?

So @virginmedia I’ve plugged your landline adapter in and my router has broken and I have no internet. Apparently the earliest available engineer is on Monday. Why didn’t you have support available for events like this?

@virginmedia any idea when the broadband will be back on in the mk45 area ?

@virginmedia no service all day and you say its not going to be fixed until next week... ive run out of mobile data and I'm trying to work... ffs sort this out or you'll lose another customer

@chrisjthacker @skytv @virginmedia You will be disappointed very soon. Their broadband is constantly down. I sacked them and joined Sky

@virginmedia you offered to renew my £44 a month contract at the bargain price of £83 a month...

@virginmedia live chat genuinely needs to be studied. It is truly the worst customer service experience in the history of humanity. Live service agents clearly on numerous chats at once copy and pasting responses, often sending the wrong one to the wrong chat, and I'm not entirely sure they can even read. Just sack them all and get a gptwrapper.

@virginmedia Genuinely, thanks for this. I really appreciate it. I resent having to chase around for new deals because new customers are valued over existing. Loyalty begets loyalty.

@virginmedia Tried but account is not recognised. Was told today this will take 5 business days to resolve. Expect a large claim for compensation when I know how much damage you have caused me.

@celinelatrine @virginmedia Sky couldn't suppy us for nine months due a blockage outside the front pavement in the end we moved by the way they paid us 500 quid to compensate how made is that

@virginmedia @chrisjthacker @skytv Just don't expect it to be loyalty or the ability to speak to somebody you can understand