HelpWire

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HelpWire

HelpWire

@help_wire

HelpWire is your free & simple remote support software. 💻🖥 Industry insights, helpful guides about remote support, and optimizing remote work.

United States Katılım Eylül 2021
287 Takip Edilen242 Takipçiler
HelpWire
HelpWire@help_wire·
New feature: Operator Permissions on HelpWire! 🔐 Now you can limit access to specific Client Groups for each team member, keeping workflows tidy and security tight. Perfect for multi-department teams. Let the right people access the right info. #HelpWire #AccessControl
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HelpWire
HelpWire@help_wire·
When your workflow relies on seamless connections, every second matters - watch this video to see how HelpWire cuts the clutter without sacrificing performance👨‍💻 youtube.com/watch?v=19bh-l…
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HelpWire
HelpWire@help_wire·
You shared over 2,000 pieces of feedback in 2025 — and we listened.😊 In 2026, that feedback becomes short connection links and multi-session support. Thank you for being part of the journey 💙 Details here: [bit.ly/3MYwJqG]
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HelpWire@help_wire·
🚀 We’re officially on the @Capterra Shortlist for Remote Support in 2025! 🙌 A massive THANK YOU to our incredible users. Your feedback made this milestone possible, and we’re just getting started. Let’s keep innovating and improving together! #CapterraShortlist #RemoteSupport
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HelpWire@help_wire·
Remote support that actually works — who knew? 😅 A big shoutout to the creator for highlighting HelpWire’s effortless experience. Let's face it: solving tech issues from a distance has never been this smooth! ✨ youtube.com/watch?v=ihhWYN…
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HelpWire@help_wire·
Client Grouping is live in HelpWire Web Portal 🎉 You asked. We shipped. ✅ Create groups from the new Groups tab ✅ Assign clients via the Group field in profiles ✅ Keep clients organized by company Try it out & share feedback 💚 #HelpWire #ProductUpdate
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HelpWire@help_wire·
@skidi57722015 That’s due to recent macOS security changes. The system now occasionally requires users to reconfirm previously granted screen recording and remote control permissions. This usually happens about once a month.
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Skidi577@skidi57722015·
@help_wire When I updated my MBPro from 26.0.1 to 26.1 remotely using Helpwire and since updating is not supposed to reset system settings, why am I asked to regrant screen recording and remote control to Helpwire operator I am using to connect to it?
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HelpWire
HelpWire@help_wire·
🔔 ScreenConnect Free License ends Oct 2, 2025. HelpWire offers a strong, free ScreenConnect alternative. 💻 Works on Windows, macOS, Linux 🔒 Secure access with Auth0 & TLS/SSL ⚡ Unattended & on-demand support 👉 Compare: helpwire.app/connectwise-co… #remotedesktop #remotework
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HelpWire@help_wire·
Recent HelpWire updates: 🖥️ Introduced full-screen mode on Windows 🧭 Enhanced Client Directory layout – groundwork for folder grouping ⚡ Improved backend performance for faster, more stable connections #remotesupport #remoteaccess #remotedesktop #HelpWire
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HelpWire@help_wire·
👑 New feature: Transfer Company Ownership! When it helps: 🔹 Leadership changes or delegation 🔹 Growing teams How: 1️⃣ Company Settings (⚙️) 2️⃣ Operators 3️⃣ Pick teammate → Transfer Ownership 🙌 Your feedback helps us improve HelpWire! #remotesupport #remoteaccess #HelpWire
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HelpWire@help_wire·
Quick Remote Support with HelpWire! 1️⃣ Download Operator App 2️⃣ Share Quick Connect link 3️⃣ Client joins & grants access 4️⃣ Control desktop instantly Fast, secure, no signup needed! 🖥️⚡ #remotesupport #remotedesktop #remoteaccess #helpwire
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HelpWire
HelpWire@help_wire·
🏆 Big win! HelpWire has been named Capterra’s 2025 “Best Value” Software in Remote Support! Huge thanks to our amazing users 💙 👉 Learn more about HelpWire: helpwire.app 📄 HelpWire on Capterra: “2025 Best Value Software – Remote Support” #best-value" target="_blank" rel="nofollow noopener">capterra.com/p/169762/HelpW…
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HelpWire@help_wire·
📋 Stay Organized: Manage Your Clients Easily in HelpWire ✔️ View recent clients ✔️ Access team-added clients ✔️ Show only clients with unattended access ✔️ Edit profiles anytime ✔️ Remove inactive clients #remotesupport #remoteaccess #remotedesktop #helpwire
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HelpWire@help_wire·
@remotepc We don’t plan to introduce monetization for at least the next 6 months. When we do, we’ll use a monthly/annual subscription model that scales with the number of operators. Unlike many competitors, we won’t limit concurrent connections. Pricing will be among the lowest in industry
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HelpWire@help_wire·
@remotepc @RemotePC We understand that RemotePC offers many useful features, and both services can be valuable depending on the user's needs. Each user will find the optimal solution for themselves.
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