HostAway NOC

Windows Hosting Customers > There will be a brief interruption to Windows-hosted sites at 9pm AWST on Thursday (18/09/2025) while updates are installed.

@instra @teaminternetcom Hi, can you have someone contact us immediately regarding issues with Instra. Your AI chatbot is failing, your phone lines are down and no one is responding to email.

Technicians have identified a switch which was causing latency issues and if you're having any more issues please get in touch via email.

All customers> We are investigating some network issues, updates to follow.

All customers> This mornings scheduled network maintenance has been completed, and our peering services have been restored.

All customers> The issue has been resolved, services are restoring. If you continue to experience any issues please get in touch.

Colocation customers in Row B > A switch issue has caused a network failure, technicians are investigating.

All Customers> We've had a network issue and moved traffic to a backup link, if you've noticed any latency issues these should settle down shortly.

Web hosting customers> Scheduled maintenance has been successfully completed.

Web hosting customers > Emergency scheduled maintenance for this evening will begin shortly.

Colo customers> Today's scheduled generator maintenance has been successfully completed.

Colocation customers> Today's scheduled major service of the UPS has been successfully completed. New modules have been installed.

@TexanMeg what’s the secret for taking these off? It’s like a Chinese finger trap! #stateofsocial24

Shared hosting and VPS customers > All services were restored after a 15 minute disruption, if you're encountering any further issues please don't hesitate to call us.

Access to the affected services has been restored. We are now monitoring and will post further updates if applicable.

Shared hosting and VPS customers > We are currently investigating an issue with access to services hosted on the Linux hosting and VPS platforms.

Shared Hosting Customers> All Linux hosted sites have returned to normal performance.

Shared Hosting Customers> We are currently investigating a performance issue with Shared Linux Hosting.

Shared Hosting Customers> The web servers are back online! Thank you for your patience and we will be sending details of the outage tomorrow.

Shared Hosting Customers> Our team is steadily making progress in restoring access to customer sites, and we hope to provide a more positive update shortly. Thank you for your patience during this event.