Hotjar Status

[Status] Resolved: This incident has been resolved. stspg.io/mqhz7nnl6p22?u…

[Status] Monitoring: On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the … stspg.io/mqhz7nnl6p22?u…

[Status] Resolved: This incident has been resolved. stspg.io/966r43thnztc?u…

[Status] Investigating: We are currently investigating this issue. stspg.io/966r43thnztc?u…

[Status] Investigating: We are experiencing loading issues with Heatmaps when creating new screenshots. Our team is currently investigating. This issue only affects newly created screenshots. Existing ones continue to load Heatmaps as… stspg.io/zvxzhybrg0n6?u…

[Status] Resolved: This issue has been resolved. A fix was deployed to ensure interview scheduling now correctly uses the timezone set in the project’s settings. We apologize for the inconvenience. stspg.io/p4n0rtfnkkx3?u…

[Status] Investigating: Investigating - We have identified an issue with Interviews where the selected timezone for a project is not being applied correctly during participant scheduling. Our team is actively investigating the cause a… stspg.io/p4n0rtfnkkx3?u…

[Status] Investigating: We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters. Our eng… stspg.io/ntnzbxy3mx1g?u…

[Status] Resolved: We've resolved an issue where hotjar.com was down for some users. This did not affect Insights nor data collection. hotjar.com is back up and running. Thank you for your patience! If yo… stspg.io/prz5cm0t2p4p?u…

[Status] Resolved: We’ve deployed the fix we mentioned earlier, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think th… stspg.io/z64frc0c6k4y?u…

[Status] Identified: We’ve identified the root cause for the incident! We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it t… stspg.io/z64frc0c6k4y?u…

[Status] Investigating: We’ve declared an incident to investigate reports of surveys not recording the impressions metric, which, in turn, affects the other Overview metrics. We’ve formed an incident response team and they’re investig… stspg.io/z64frc0c6k4y?u…

[Status] Resolved: This incident is now resolved. Thanks for bearing with us! stspg.io/vyz519kd9w0p?u…

[Status] Identified: Our engineers have identified the root cause and are working on resolving this issue. Thanks for your patience! stspg.io/vyz519kd9w0p?u…

[Status] Resolved: This incident is now resolved. Thanks for bearing with us! stspg.io/6qzy23xxnxmn?u…

@denisaraujo @hotjar Sorry for the trouble! Would you mind filling out our Contact Us form, help.hotjar.com/hc/en-us/reque…, so our Support team can follow up with you directly? If you have any trouble submitting the form, please let us know. 😃

🔧 [Status] For official updates about issues or incidents with our software, please follow @hotjar_status

[Status] Completed: The scheduled maintenance has been completed. stspg.io/gpcqpscfpvrs?u…

[Status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/gpcqpscfpvrs?u…

[Status] Scheduled (Jun 12, 2023, 04:00 UTC): We will be migrating data used for our Hotjar Ask platform, as part of an infrastructure migration. During this time, you will be able to access the main Survey and Feedback pages in "vie… stspg.io/gpcqpscfpvrs?u…