Hotpoint Appliances Limited

Our 40th anniversary offers are ending soon. Shop today online at hotpoint.co.ke or visit any of our 12 outlets countrywide. Don't miss out!

@AnnabelMor82358 @GardenCityNbi Hello and thank you for getting in touch with us. We have followed you—kindly follow back and share your inquiry. We are here to help. ^Mk

@GardenCityNbi @HotpointKenya How can I get assisted because I have tried to text privately but unfortunately I can’t and your customer service called is not picking my call😭😭😭

Get ready for the biggest clearance sale at Garden City, courtesy of @HotpointKenya. Mark your calendars.

@kenda9p @kenda9p We appreciate the lovely feedback! Outstanding service is the standard we strive for, and we’re glad we hit the mark for you! We are always here to help.^MW

@HotpointKenya your customer service is sooo sooo goooood!!!

@haillebenson @GardenCityNbi Hello @haillebenson and thank you for bringing this to our attention.Yes it is.Kindly visit us with the dispenser in Westlands, Sarit Centre, Karuna Rd Entrance, or Ruiru, behind Kenya Clayworks for assistance.^MW

@GardenCityNbi @HotpointKenya Is Von dispenser one of your products? Kindly assist me.. It's two weeks old. Just heated water with it. The hot part went off by itself.. Switched it off and on again but still

@mkinyanya Good evening, and thank you for getting in touch with us. We sincerely apologize for the inconvenience caused. Kindly share your contact details via DM, and we will be glad to assist you further. We are here to help. ^Mk

It is my time to vent. @HotpointKenya sold me a dead dishwasher. After six months of follow-up, they gave me a new one but it is like they've refused to fix it. Its still sitting in my kitchen for two weeks now. Every day, they've a story. Very disappointed.

@hon_ndua Thank you for your feedback, Emma. Your order has already been processed, and the invoice was shared 22 minutes ago. Kindly expect delivery tomorrow. Once again, please accept our apologies. ^MK

@HotpointKenya 686116

Hey @HotpointKenya I made a purchase that was supposed to be delivered the next day but it wasn’t. It’s now two days even after calling you and confirming that the delivery would be done yesterday. What’s the problem?

@mkinyanya Good evening, and thank you for getting in touch with us. Kindly share your contact details via DM—we are here to help. ^Mk

I have got a very bad experience with @HotpointKenya. Let them contact me and I will vent. If not, I will still vent here here.

@sogojaz Good evening, and thank you for getting in touch with us. Kindly share your contact details via DM—we are here to help. ^Mk

My LG magic remote wheel has caved in and now it’s not working. Help! @HotpointKenya I bought it at your Garden city store in November

@LiguaraLiguara Thank you for your feedback. Our team has been in touch and advised that you can call us whenever you are near the TV so we can guide you through the support steps. Our toll-free number is 0800 720 404. We are here to help. ^Mk

@HotpointKenya Please check DM

@HotpointKenya Hello Hot point. My television set, VON model number VEL40FSVF is not connecting to wifi, even earth cable. Please DM reset password I try to format it before I carry it to your service center.

@OBrian0082 @mts__kid Hello. Chillers are the smaller versions of mini fridges. ^Mk

@HotpointKenya @mts__kid What is a chiller?

Siku hizi greens hainipendi😂proteins Monday mpaka Friday.

@Majembe01 @mts__kid Thank you for the feedback. These are chillers and we no longer have them in stock. ^Mk

@HotpointKenya @mts__kid I want something like this, na bei ya mkulima

@Majembe01 @mts__kid Hello, and thank you for your inquiry. Please find our fridge catalogue attached. Kindly have a look and let us know which fridge you are interested in, and we will be happy to guide and assist you hotpoint.co.ke/catalogue/cate… ^Mk

@mts__kid @HotpointKenya Mko na fridge ndogo kabisàa ya 2500?

@Marto_KM @Mbusih Good afternoon, and thank you for your inquiry. Kindly visit us at the Garden City Mall parking lot from today until 31st March between 9:00 AM and 6:00 PM. ^Mk

@Mbusih Wamesema dates?

There's a clearance sale coming up at the garden city. Cookers, washing machines and refrigerators.

@_2eyesC Hello Shem, and thank you for shopping with us. Our team has tried to reach you; however, the calls have gone unanswered. Kindly get in touch with us via our toll-free number 0800 720 404. ^Mk

@HotpointKenya will i get my small Order #673074 today?

@Onchana01 Good morning, and thank you for your inquiry. Unfortunately, we do not stock TCL TVs. However, you can use this link to view the top-of-the-range brands we have, along with available sizes and features: TV Catalogue hotpoint.co.ke/catalogue/cate… ^Mk

@HotpointKenya Do you stock TCL tvs?

@njiruyvonne @footsoldierRow Hi @njiruyvonne , thank you for raising this. We’re concerned to hear about your experience and would like to look into it properly. Please DM us your contact number so we can assist you as quickly as possible.

@footsoldierRow Ah i am going through it with @HotpointKenya bought a von fridge with a 12 month warranty and 10year compressor warranty. How the compressor conveniently broke down on the 13th month that is January is diabolical!

My last three purchases from Hotpoint at Sarit have all broken down and needed part replacement within their first few uses. I’m wondering if things changed, if they keep reselling refurbished units or what’s happening? The last one the muindi was sketchy about testing and

@footsoldierRow Hi @footsoldierRow , thank you for raising this. We’re concerned to hear about your experience and would like to look into it properly. Please DM us your contact number so we can assist you as quickly as possible.

@obadiah_mwai @LGEastAfrica @ConsumerKE Thank you for your feedback. We believe our team has already been in touch and provided guidance. Additionally, please expect your request to be fulfilled by the end of next week. We’re here to help. ^Mk

@HotpointKenya @LGEastAfrica @ConsumerKE INW-100248

Disappointed with @LGEastAfrica and @HotpointKenya Bought an LG tv advertised as HDR10pro but suffers 'black crush' support rep admitted that premium models are better but refuse an exchange. Also missing item from that delivery. Filing complain CAS-04935-Z8K4V9 @ConsumerKE help?

@VeronicaMasila Hello Veronica, and thank you for getting in touch with us. Kindly share your contact details so we can reach out and assist you. ^Mk

@HotpointKenya could you please make a comment on this 6 burner cooker which is barely 2.5 years. I am very disappointed. Can't believe I just wasted my money.