HQ Support

@claire_voya @AnnaRoisman @hqtrivia Pardon the delay - just responded.

@AnnaRoisman @hqtrivia I’d love to but my account disappeared. I’ve DM’d @hqtrivia and @hqhelps with no response. User name is onedownonetogo.

who's playing @hqtrivia with me tonight?!

@Very_Stable_G @CybrGoddessNick @hqtrivia Sorry about this! We are aware of the issue and should have a smooth game this week :).

@CybrGoddessNick @hqtrivia @hqhelps Same. Never had an opportunity to answer Q2 two weeks in a row. 😠

Second week straight of #unfairgame by @hqtrivia. Question 1 only showed for 5 seconds, not giving me chance to answer. Was tossed into #RewardsMode from then on😣 Ridiculous that I was not allowed fair chance to play (for second week). Definitely disappointing💔 #reset @hqhelps

@StefaniMagalha Oh dear. Please DM us your username and if you're on iOS or Android.

@hqhelps I can't login with my phone number or Facebook please help

Make sure you update those iOS apps, HQties. Included in the newest release are bug fixes and stability improvements including a fix for the issue with Google sign on. See you tonight.

@Llahanna @Robin9 Working on this issue as well. Stay tuned!

@Robin9 @hqhelps Right! Why’d they have to delete our accounts!

HQties! SMS verification has been enabled. If you previously had an issue logging in, please try again.

@sequoyadestroya @rus @hqtrivia Oh dear. Reporting this to my team; hang tight.

@hqhelps @rus @hqtrivia So now it looks like my friends are gone. I tried to re-add them with no luck. App is updated and I was able to play w/no probs but missing my friends. 😩

@rus @hqtrivia @hqhelps Tonight’s the first time I’ve had tech/app issues since forever ago. Tried to join the test game but got just a blank app screen. Rebooted and nada. Oy. 😩

@Senk2 Working on Android - apologies for the delay! Will update ASAP.

@hqhelps I'm in Canada using Android. Just tried and no code received by SMS or call.

@AmandaJBorchers @PamelaC50672365 Working on this - hang tight. Thanks so much <3

@PamelaC50672365 @hqhelps They're doing great at acknowledging and answering us about the issue too 🙄

@Biannnnnnnnca @eybyon @hqtrivia Pardon the trouble here - working on a fix. Please send your username when you can.

@eybyon @hqtrivia @hqhelps I used to play hq every day like a religion... but stopped, this was my 2nd time playing after 1.5 years and this happens 😭 I get having app issues. But wth. 🙄 it's extremely discouraging. 😩

What the heck @hqtrivia .... I was 100% CORRECT, but I was marked as wrong???? This is my 2nd time playing again after years. It's honestly not worth my time & i remember why i stopped. #hqtrivia #hqlive

@davidriggsallin Pardon the trouble here - working on the login fix.

@hqhelps I'd love to play. I've had this screen for 3 weeks.

@ventimjj Pardon the trouble here - working on the login fix.

@hqhelps I wasn’t able to participate in the last two games because I wasn’t getting any results after each question so I logged out and it won’t let me log back in. There’s still money in my account hundreds of coins lots of hearts and they’re all lost

@Rdkil Working on this - apologies! Thanks for your patience <3

@johnm1120 @jasman777 @Capper77 @hqtrivia @mattwasfunny Hey friends, apologies. We're working on this and hope to have an update for you ASAP.

@jasman777 @Capper77 @hqtrivia @mattwasfunny @hqhelps Same with me. Gavent been able to play in almost 2 months

Keep your brain off the streets. Play HQ tonight with @mattwasfunny at 9p ET.

@OttsBert Pardon this issue. We are wrapping up a system overhaul and expect to have full functionality ASAP. Thanks so much for your patience while we work to improve the app! 💙

@hqhelps I was unable to play the game tonight. I could answer questions but not see correct answers. I couldn’t access erasers nor was I told how many I got right. I signed out but cannot sign back in. BertOtts

@MichaelParisi @GameshowFan9821 @hqtrivia @mattwasfunny Hey HQties ~ please pardon this feature issue. We are wrapping up a system overhaul and expect to have full functionality ASAP. Thanks so much for your patience while we work to improve the app! 💙

@GameshowFan9821 @hqhelps @hqtrivia @mattwasfunny I want to know why the breakdown is gone in the first place. It should always be available.

.@hqhelps When do we get to see our win history in the app again?? We liked seeing it in there, not just some lump total! @hqtrivia @mattwasfunny That Pixar question… 😳 Encanto was NOT Pixar! Luca WAS. I forget the 3rd option. (Was it Raya? If so, that was NOT Pixar either!)

@Jacquaman @hqtrivia Working on login issues - please standby

@csciria @UncleRon1230 Looking into this - please standby

@UncleRon1230 @hqhelps Mine were gone this afternoon.

@hqhelps where did my coins and my letter wheel spins go after tonight’s “glitch”?

@DepsViewAskew @hqtrivia Please check DMs 🙏

@hqhelps @hqtrivia And so we are clear…… this was May 5th. Now nothing

@hqtrivia why did you take away games that were still in review. I had 2 games, still in review. A week ago I got a notification that one could be cashed out. I went to check@as I knew it was less than $5.00 and everything is gone? Tried sending support a message and nothing.