H.Samuel Help

@jreadsalot Hi, I am sorry to hear about this. If you DM me the details I will look into this for you. Thank you Dil

Starting to feel like @hsamuelhelp is trying to steal our money. Waiting over a month for our purchase and everytime they say they will call they don't. 🤔

@jenniferayates Hi Jen, I am sorry to hear about this. We would need to send this to one of our jewelers but I am sure we can help. Please visit your local store. Thank you Dil

@hsamuelhelp the sapphires have dropped out of my ring today - I had this ring as a 21st present so I am devastated, I’ve never taken it off since until today. Is there anything you can do? It was bought over a decade ago and you don’t make that style anymore. I’m so sad 😞

@Aaronmo16132833 Hi Aaron, I am sorry we didnt get back to you in time but glad this was resolved with the store. Thank you Dil

@hsamuelhelp Well seems like Twitter isn't the place to come for answers. A call into store and all sorted! Still no response from you @hsamuelhelp very disappointing 😩

@hsamuelhelp I ordered and purchased a ring in store Sunday before realising if I purchased online and signed up for emails I could have a 10% discount code. I'm due to collect in-store on Tuesday. What can I do to get this discount as it works out at just under £100

@shan_williams13 Hi Shannon, I am sorry to hear about this. Please could you DM me your repair details so I can look into this for you. Thank you Dil

@hsamuelhelp My engagement ring has snapped for the second time despite being repaired, not sure what else can be done about this?

@ollyb123 Hi Olly, Thank you for your message. Yes you can return within 30 days as long as the ring is unworn and in pristine condition. Thank you Dil

@hsamuelhelp hi I've placed an order for a rind but I chose the wrong size can it be exchanged for the correct size I can't find information on the website about exchange only returns

@steveloton Hi Steve, The premier care cover can only be purchased within 30 days of a purchase. After this time we are unable to sell this service. Thank you Dil

@hsamuelhelp Hello, I brought a ring from you over a year ago and was wondering if it's still possible to insure it? I brought a couple the other day and we brought insurance out on one for £2.49 a month and was wondering if it's possible to get the same deal?

@LaurenMannell Hi Lauren, Neither store is showing stock at the moment however if you pop in they can order this for you for delivery to your home or back to the store. Thank you Dil

@hsamuelhelp hi are you able to tell me if this item is in stock in any of the Plymouth stores please. Thanks

@Gkath91 Hi, Please could you send me your order number and I will take a look for you? Thank you Dil

@_michaelcullen_ Hi Michael, Yes of course. I have followed you. Please do let me know how I can help. Thank you Dil

@Hmlove42044133 Hi, If purchased from us. We will size free of charge within 30 days of purchase. If not yes we do. This will depend on various factors i.e the metal, design of the ring. Thank you Dil

@hsamuelhelp hi, do you charge for resizing rings?

@Bam95Hanson Hi, Thank you for your message. The price is £39.50 per ring and is completed in our workshops. This can take up to 2 weeks. Thank you Dil

@hsamuelhelp hi how much is it to get a white gold ring set cleaned In store

@kefilwe_mamkef Hi, I am sorry for the delay. Please could you DM me so I can provide some details to you? Thank you Dil

@raychulxb Hi Rachel, Yes of course, please do let me know your query. I have followed you. Thank you Dil

@hsamuelhelp hello! Can I DM you with am enquiry regarding resetting a ring?

@MPJPH Hi Yes this would be enough. Thank you Dil

@hsamuelhelp Thank you, will my confirmation of order and delivery confirmation be enough for proof of purchase when I go in store? Just want to make sure there'll be no issues when I head to the store :)

@hsamuelhelp Hi, I purchased this charm for a partner over the Christmas period and unfortunately the charm fell to pieces this morning, my partner is upset as shes a massive fan, I've got confirmation of my order, is there anything we can do to get a refund or exchange sorted?

@MelissaHaywoo17 Hi Melissa, Please could you DM me which order and I will action this for you. Thank you Dil

@hsamuelhelp Hi dill I would like to cancel order please

@hsamuelhelp ordered yesterday for next day delivery now looking at my tracking order it states 5th February

@gazshaw86 Hi Gareth - Followed. Thank you Dil

@hsamuelhelp Hi can you follow please so I can DM?

@CraigSDenton Hi Craig. This is still showing as a running line with us so we can expect stock in the next 4-6 weeks. Thank you Dil

@hsamuelhelp Looking to buy a Rotary Men's Greenwich Watch, Product code: 9794212 but have just found it now to be out of stock. Is any further stock due?

@lucyf1981 Hi Lucy, Thank you for your message. At the moment we wont be getting any more stock in of this item. Our store may be able to take some details from you and and complete a special order request? Thank you Dil

@hsamuelhelp Hello. Will you be getting any more of item number 6109209 in stock at all? Only size N is available online at the moment. Thanks

@Cate30447120 Hi Cate, Yes. If you contact us on 0800 458 1065 option 2 we can take some details and speed this return up for you. Thank you Dil

@hsamuelhelp does the deposit paid online during a finance check get returned if application is unsuccessful?