Hydro-Québec

@randyklemola Please send us a direct message so that we may investigate your situation. ow.ly/RaVT3002Wjr

@hydro_customer What you said “30 minutes to 5 hours” is what I’m referring to which can be found in this document that was linked in my outage notice. My power was cut for~8 hours.

@hydro_customer what the heck, only 91 addresses affected (Dorval north), and I’m told I have to wait 10 more hours for power to come back because of gradual service restoration, even though the service itself says it could take “up to” 5 hours…

Hello Nonamen784000773, the information on the mobile application is an estimate. At the moment there are major outages in many locations so the estimates are not accurate. Our teams are working to restore the service to every client that doesn't have power but it will take time as there is a lot of work to be done. We cannot provide an accurate estimate for when the service will be restored.

@hydro_customer hello, your application says that power outage in my area will be restored at 7:15. It is 723 and still not restore. Your map outage is out of date as it doesn’t show anything more than crew assigned.

@SnapePSolidus5 Hello @SnapePSolidus5, Based on the photo, the wire appears to be a telecommunication line. We recommend contacting your cable service provider for assistance.

@hydro_customer There was a buzzing sound which is why I'm asking

@hydro_customer Is it dangerous for a power line to be wrapped around a telephone grounder?

Hello, We understand that power outages are never pleasant, especially in winter. Rest assured that when outages occur, Hydro-Québec crews do their utmost to restore service as quickly as possible. You can consult the latest report for up-to-date information on power outages in your area: ow.ly/1TYJ306mq07 at the moment of the power outage, to have access to the details. You can also fill out this questionnaire so that an agent can analyze the situation for you, if the outages are recurring in your area : hydroquebec.com/sefco2016/cont…

@hydro_customer why am i losing power every 15 minutes still this is outrageous the oven can't even heat up

@IsaacVidalPar If you are still experiencing an outage, please contact us in private so that we can access your account and analyze the situation. 👉 ow.ly/ZdMH3002Wel

@hydro_customer almost 8PM and power hasn’t returned to Queen Mary between Coolbrook and Clanranald…

@lily_b1905 outages, which would be more damaging and unpleasant, take a longer time to solve, etc. 4/4

@lily_b1905 they are able to organize their day and limit the impact of the interruption on their activities. Work that can wait for spring or later is certainly planned at that time. But those done in winter are because the situation forces us to act quickly to prevent an unplanned 3/4

@duncan_mckie Your situation seems unclear. Please send us a direct message so that we may look into this. ow.ly/RaVT3002Wjr

@hydro_customer why is today's planned outage on rue Beaudry at Sherbrooke street in Montréal Ville Marie now being shown on the outage map as an unplanned outage with no resolution time? Is it still coming back on at 600 pm? Our place just hit 15 Celsius.

@JustJujuz Hello JustJujuz, there are roughly 360 000 people without service at the moment. Our teams are working hard to restore the power as soon as possible. It takes time considering the damage caused by the freezing rain and snow.

@hydro_customer any news ? Why is nothing moving, we have an hour of when it’s supposed to be fixed but it isn’t … Do you have teams dispatched ?

@Mdm34554139 lignes. Il n’y a jamais de bon moment pour une interruption planifiée. Nous tentons par contre de réduire au minimum les impacts sur la clientèle en ce qui concerne tant la durée de l’interruption que le nombre de clients touchés. Nous vous remercions de votre compréhension. 3/3

@Mdm34554139 dégagés de la végétation se trouvant à proximité pour prévenir les dommages au réseau pouvant causer des pannes. Ces interventions de maintenance sont essentielles, car un nombre important de pannes d’électricité sont causées par la chute de branches ou d’arbres sur les 2/3

@hydro_customer C’est quoi la joke, couper le courant toute la journée pour que vous coupez des branches incroyable.

@kowalat When you call the 1-888-385-7252 number, you can dial 9 for English assistance

@hydro_customer just had a conversation with customer service re credits and invoice and was appalled no option for English when I called. Brought this up to agent I spoke to since first had to transfer me since he didn’t speak English. @Cskeete

mild? To be able to properly analyze the situation of frequent outages in your area, your answers to these questions will be of great use. Once answered, we send your answers to the team responsible in your area and a technician will contact you with the details once completed. 3/3

@MelanieG66 to contact during the day) -Complete address ( civic number, street, city, postal code) -How long has it been (a few days, weeks, months)? -Around what time of day? -How often do you have outages? -Are neighbours also affected? -During outages, was the temperature 2/3

@hydro_customer I am out of power in the sweltering heat with an elderly sick parent at home with breathing difficulties. When is my power coming back? I can’t even speak to anyone. Yet I have to pay almost $400/month for power and it’s out almost every month for some reason!

@j_bertho Hi. Could you provide your full address for an update?

@hydro_customer power outage on the whole island of Ile Perrot....any updates?