iPrimus

@lostrevolver Hey Ash, having a reliable connection is important, we understand. Let's look into what's affecting your service. Please log a fault > support.iprimus.com.au/form/online-su… and our tech team will be in touch. - Gwen

@iPrimusAU Why is it that every few days we have no internet connection? I'm tired of calling and being fed excuses just to have a connection for 2 days and then repeat the situation. Telstra is looking pretty good atm, just saying..

@theepencilcase Great to hear that you're back online! For future reference, you can refer to our website for updates on outages: systemstatus.iprimus.com.au - Gwen

@theepencilcase Hey Tissue box, there are no ongoing outages currently. Are you back online? - Gwen

@AmberAlam17 Hi Amber, we've responded to your other tweet. - Pio

@iPrimusAU What about this case#02556894- Day 6 of no internet in Melbourne. Is there a way you can expedite resolution?

There is currently an Optus outage impacting mobile services nationwide. You may experience issues with making or receiving calls, sending or receiving SMS and using mobile data. We apologise for any inconvenience and we’re doing our best to get your services back online, thanks.

@AmberAlam17 @OpticommAU Hey Amber, let's look into this for you. Please drop us a DM with your full name, contact number and account number so we can get this escalated. - Pio twitter.com/messages/compo…

@OpticommAU This is day 6 of living in Melbourne with no longer internet. @iPrimusAU There is absolutely no trust left in your customer service. I continue to wait on an Opticomm tech to visit my premise and help with the connectivity issue. Case 02556894

@JaiASingla Hi Jai, we've responded to your comment on Facebook. - Pio

@iPrimusAU Hey,I need immediate attention the ongoing &unresolved internet outage issue that I have been facing since 26-12-23. default response: issue has been resolved, attributing it to a port-down situation at the #OptiCommAU box. This situation is both frustrating

@Demons_Wow Hey Demons, there are no ongoing outages but if you're having trouble going online after troubleshooting, please log a fault > support.iprimus.com.au/form/online-su… and we'll be in touch to help. - Gwen

@iPrimusAU our internet has been off in Yarrabilba for about 5-6 hours now, (we have a red light blinking on the box in the garage) is there an outage or anything?

@dam1n10n Hi Shayne, there was an unplanned outage yesterday in Caboolture but it has been resolved, so do let us know if you’re still having issues with your internet. - Pio

Hey @iPrimusAU when am I going to get internet back. I've called up twice today and you said it was an NBN issue but everyone else in my estate still has internet with other providers on NBN?

@Thiis_Random1 Hey Thiis_Random, you can check out what's available at your address here > iprimus.com.au/nbn-plans Simply select a plan and enter your address! - Gwen

@iPrimusAU any chance of getting an internet connection in mt duneed vic?

@ChristieWestma2 Hi Christie, checking if you're back online? - Gwen

@sDrewth Hey sDrewth, the outage has been resolved. Checking if you're back online? - Gwen

@iPrimusAU no service on the NBN. Your status page says the city of Ballarat is out, though that is 20++km away, And presumably not a direct connection thru there. NBNco status check is a fail on the phone 🤷‍♂️

@Prtrevor777 Hi Trevor, unfortunately, we're experiencing an unplanned outage in QLD (Caboolture). While we don't have an ETA for this outage, please be assured our techs are onsite working on resolving the outage. It's our priority to get you back online as soon as possible. - Gwen

@iPrimusAU 24 hours still no internet north side Brisbane. Was told it’s an NBN issue but my neighbour has NBN connection with iiNet. Updates would be helpful

@SQDMLKR Hi Squidmilker, being connected is important and we're here to help if you're having any issues with your internet. The best way to get in touch is to log a fault > support.iprimus.com.au/form/online-su… and our tech specialists will look into this further. - Gwen

@LeslieTKhoo1 Hi Leslie, we'd like to look into this further. Would you mind sending us a DM with the full name of the account holder, account number and contact number, please? - Gwen twitter.com/messages/compo…

@iPrimusAU HI. Ain't sure if iPrimus does exist or not but I strong believe the company is committing a serious crime called scam & fraud. I was told by Optus that my mum's new apartment does not have NBN or Opticomm cable. WHY AM I BEING CHARGE 105 P/M for an 4Gmobile service?

@jarrad_mckay Hi Jarrad, there was an unplanned outage in South Coogee but it has been resolved yesterday evening. Are you back online? - Gwen

@iPrimusAU Hi, Currently have an outage in Baldivis WA for our fixed fibre nbn. Any current know outages in the area??

@AlofaTugag98642 Hi Alofa, let's look into this for you. Please log a fault > support.iprimus.com.au/form/online-su… and we'll be in touch to help. - Gwen

@iPrimusAU Oh that’s odd, my internet has been down for 2 days now. It isn’t working what so ever

@ball_janine Hi Janine, the outage has affected mobile services but it shouldn't have affected your iPrimus internet. Let us know if you're still having issues today. - Gwen

@iPrimusAU Any updates for Adelaide? Still no internet and outage map does not show outage…

@AlofaTugag98642 Hi Alofa, the outage should not have impacted your internet. Are you back online? - Gwen

@iPrimusAU Hi any eta for Brighton Le sands side of NSW? Internet is still not connected

@ScottDa45390225 Hey Scott, great news – a portion of the network is beginning to bounce back. Rest assured, we'll keep you updated with more details as soon as we have them. Thank you for your patience! - Pio

@ScottDa45390225 We're delighted to hear that today's outage hasn't impacted you, Scott! Our goal is to provide you with the best service possible. - Pio