ComputerTalk

Contact centers process a lot of personal information. You can keep it protected by using AI to automatically redact it from records. Check out our blog to learn how! computer-talk.com/blogs/contact-…

What does contact center ROI look like in 2026?💰️ It's no longer just about handling more calls. Businesses are looking at customer retention, agent efficiency, AI, automation, and overall experience as part of the bigger picture. Learn more 👉️ buff.ly/D2VFwiJ

Less than 24 hours until our next Slice of ice webinar! Register now to learn all about some of our lesser-known reports that can help you better understand performance, uncover hidden trends, and make more informed decisions across your contact center: register.gotowebinar.com/register/59298…

Today is about reflecting, remembering, and being grateful to those who gave their lives in service for their country.  Happy Memorial Day to all our American friends, colleagues, and clients.

Thousands of customer conversations happen every day. AI transcription gives your contact center the ability to turn conversations into valuable business intelligence that supports better service and smarter decisions. buff.ly/gjdDuCW

The queue doesn't slow down. Neither should your agents. When a co-pilot is handling the lookups, the note-taking, and the next-step prompts, agents can focus on the customer in front of them. Read on to learn how this works 👇 buff.ly/EQEpNas #ContactCenter #CX #AI

Contact Center Intelligence (CCI) is transforming how teams deliver customer experience—combining AI, automation, and analytics to create smarter, more efficient contact centers. Learn how it works in our guide: computer-talk.com/blogs/contact-…

Just one week until our next Slice of ice webinar! Join us on May 27th for a deep dive into advanced reporting capabilities that are often overlooked but incredibly valuable for day-to-day management and performance analysis. Register today: buff.ly/44MlMbE

A consistent brand voice can drive up to 33% more revenue. Most contact centers leave that on the table, not because they don't care, but because each channel quietly develops its own habits over time. Our latest blog covers how to fix that.👇️ buff.ly/3ClzNMc

Happy Victoria Day! We hope everyone is having a wonderful long weekend! 🌞

ComputerTalk is heading to CCW Las Vegas 2026! We'll be on the expo floor showcasing ice Contact Center and the AI capabilities helping enterprise contact centers get past experimentation and into real results. Read more 👉️ buff.ly/iPdpTS3 #CCWLasVegas #CX #AI

For credit unions, excellent member experience is a key factor driving loyalty. Read our blog to find out how you can help improve member experiences through your contact center: computer-talk.com/blogs/7-ways-c…

Outbound dialers can help organizations increase productivity and reduce costs. Read our blog to learn how - and how to choose the best one for you! computer-talk.com/blogs/the-outb…

Just two weeks until our next Slice of ice webinar! Join us for a deep dive into iceReporting and learn how to better understand performance, uncover hidden trends, and make more informed decisions across your contact center. Register now: register.gotowebinar.com/register/59298…

We're back for Day 2 at the Customer Experience Strategies Summit! There's still time to stop by and connect with our team about: ✔️ AI-powered CX ✔️ Workforce optimization ✔️ Smarter automation Looking forward to another great day in Toronto! P.S. We have Giant Jenga 😉

We're excited to be at the Customer Experience Strategies Summit today! Stop by our booth to chat with our team about: ✔️ AI-powered customer experience ✔️ Contact center innovation ✔️ Automation and workforce optimization Looking forward to connecting with everyone at CXS!

The most successful contact centers don't just work harder—they work smarter.🧠 Explore 20 proven workforce optimization strategies to improve efficiency, reduce burnout, boost agent performance, and deliver better customer experiences. Read the blog: buff.ly/Vd89a2k

Your CFO doesn't care about AHT. They care about cost per resolution, revenue at risk, and avoided labor cost. Our latest blog shows you how to translate contact center performance into a financial story that actually lands at budget time. 👉️ buff.ly/LZQ3JKL

Our next Slice of ice webinar will be in three weeks! Join us on May 27th for a deep dive into reporting. We'll be discussing powerful, lesser-known reports that can help you make more informed decisions across your contact center. Register now: buff.ly/vLIMdyh

Just one week until the Customer Experience Strategies Summit! Join us there to check out our AI solutions and learn how we can help you transform your customer service. Learn more here: customerexperiencecanada.com