ilynnathaniel

@DadOf7Minions @AmericanAir Their service is terrible there. They destroys thousands of dollars worth of my equipment and shrugged it off completely. They wouldnt even look at it. Said scan this barcode and then later on said I had to drive back to the airport where they denied looking at it. Worst airline

@Alphawolf8 @AmericanAir Its extremely predatory even the little qr code doesnt allow you to upload all the pictures of the damage

@AmericanAir @ilynnathaniel Similar situation just this week. Baggage attendant sees the damage, tells me to fill out the online form. Claim denied and then told I have 2 days to return to the baggage attendant at the airport to challenge the decision. This is a predatory policy that costs the passenger.

FUCK YOU @AmericanAir @aairwaves they are saying this is a scratch and its not covered. After I asked at the airport for them look are now saying I have to drive 80 miles back to have it looked at after they denied looking at it. A $565 case and a $3000 bass.

@blending52 @AmericanAir @aairwaves If someone destroyed thousands of dollars of your stuff and you went to them calmly many times and got blown off. You're saying you wouldnt at all be upset and be cool with it? Sorry man but not all of us are silver spoon or privileged enough to just not care about cost.

@ilynnathaniel @AmericanAir @aairwaves Really getting tired of all the Karen's thinking this is how to be an adult.

@MikeHay37104013 @AmericanAir Matter of fact they actually have gone up in price. Thats their base cost before all the customization.

@AmericanAir @ilynnathaniel That is not a $3k bass

@MikeHay37104013 @AmericanAir Fully custom handmade from Voodoocustomguitars.com everything on it is custom from the shape all the way down the stainless steel binding and exotic wood. You can check out their site it will tell just how expensive these things get before you even do a custom shape.

@AmericanAir Yeah im definitely never booking with them again. And ill make damn sure none of my musicians friends do. They basically in the dm told me sorry about your luck. There is nothing they can do and do to the airports staffs negligence i am now the one that has to pay.

@ilynnathaniel Please continue to work with Central Baggage toward a resolution.

@joshcamhi Yeah and they dm was just for them to tell me privately that they arent gonna do anything and it was pointless to message them.

@ilynnathaniel Arguing with a bot

@AmericanAir Yep and the response so everyone knows was basically sorry about your luck. The airport team didnt do their job correctly and the now the customer must suffer the negligence of the airline. So wasnt very helpful

@AmericanAir Dm has been sent

@markmm3608 @AmericanAir @aairwaves They wouldnt let me gate check or bring on the plane unfortunately and I had to get to where I was going.

@ilynnathaniel @AmericanAir @aairwaves You checked that? Seriously? A $3000 bass and you checked it!

@thesnck @1yearlette89512 @AmericanAir @aairwaves Well clearly your life is all roses and picket fences and have never been screwed over my anyone.

@1yearlette89512 @ilynnathaniel @AmericanAir @aairwaves Yeah, I lose all sympathy for people and their complaints when they start off with FU.

@1yearlette89512 @AmericanAir @aairwaves ?

@ilynnathaniel @AmericanAir @aairwaves Grow up, this is NOT how to express yourself in public.

@AmericanAir Why wouldnt they except in person while i was there and asked them to look at it. Just convient for them to wait until after im 80 miles away to say I have to bring it back

@ilynnathaniel Our Baggage team has full authority to full resolve your claim. While we understand it may be an inconvenience, often times its necessary to present your damaged item in person. Please continue to work with our Baggage team directly.

@AmericanAir The damage is clear as day

@ilynnathaniel We understand how frustrating this feels, especially when it’s something important to you. Our Baggage Team handles the full review and final decision, but we know maneuvering the situation has been tough on your end.

@AmericanAir A hole in my headstock! Thats not a scratch that is a full on structural damage

@ilynnathaniel Oh, no! We're truly sorry to know about your items. The thing is, the review and finial decision is made by our Baggage Team upon reviewing.

@AmericanAir To which they said tis but a scratch. Im sorry but demolishing a $565 case and ripping the screws and damaging a head stock of a $3000 bass is not a scratch. I can deal with cosmetic damage because that happens. But structural and then to blow it off is not ok.

They literally broke the wood on the headstock and ripped out the screws and demolished this case. And are saying tis but a scratch. Fuck them.