Inadequote

@hannahsmith211 @ASOS_UK Go on the chat bot and type in agent and keep typing it on as a response until you get put into a queue

@ASOS_UK how do I sort this pro rata refund? I’ve clicked the link and your web chat bot is terrible and I can’t seem to get anywhere. I don’t want premier if I’m going to get charged for returns as your sizing is terrible and I never know if anything’s going to fit.

@catrionab_ @redvixen100 @ASOS_UK Apparently I'm also a high returner. The last order I placed with them was in 2022.

@redvixen100 @ASOS_UK Bizarre! I would have thought high returners are those ordering weekly, posting a reel on insta, and then returning everything. So disappointing.

Can ASOS explain how I’m a high returns customer when I’ve ordered from them twice in the last 12 months and kept items from both orders? Imagine a store charging you for trying on clothes @ASOS_UK

@dsylexic_writer @ASOS_news They'd be better of just saying they're now charging a small fee for returns, like £2 per return, than this.

@inadequote @ASOS_news Its absolutely everyone who ever ordered from them. Who thought this returns scam would work. I'd continue to shop with them if they were honest & said we are now charging for returns. This you're #highrate returner implies like YOU ARE SCAMMING them!

@ASOS_news Instead of telling all customers they're in this "small group" why don't you just admit that you're implementing a return fee on all orders? Also, if you stopped making so much poor quality crap, people wouldn't need to return so much! Hope that helps!

@RoyalMailHelp tracking says 2 parcels delivered but photo is not my address. Been to several neighbours and not with any of them. Where are they, and why does this keep happening? Your website contact us page just keeps taking me in loops so I can't raise a complaint.

@BooksyApp how do I stop getting these messages? There's no option to stop them, and no way to turn them off in the app.

@Clairndelay Your handle is claiRNdelay - do people actually respond to this bullshit?

@Airlinerefund1 Why the hell are you replying to this like you're BA?

@inadequote Hi, we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable WhatsApp number starting with your country code and follow us back for assistance via DM.^Joan 🌹