Indesit UK

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@MManuella611 The bot will eventually put you through to an agent. I understand you have advised you don't want to respond to the DM but we did just respond to your DM advising we can assist with the booking there if you find it quicker

Please note, my message hasn't passed the robot stage, because this supposed robot can't read my email address and I would never send it again. I mean, am I now supposed to communicating with robots? They must pass my message to a REAL person, as these are the type of people I communicate with. Either that or please give me an email address I can send my own explaining it all. I have had my fridge freezer for just over a year. Do you think I want to spend my weekends complaining about yet another problem with the damn thing? No, it don't, nor will I use my DM again. I need this solved. Thank you Yours truly, Manuella

@IndesitUK Can someone other than a robot on your WhatsApp, please forward my message to a human being, as apparently this robot is unable to read my email address. I will NOT be sending it again, as once it's enough. I need them to read my message properly and act on it. I am just tired of your complete inefficiency and total disdain towards your customers. Get your act together, please. Thank you M

@kanedcmiller Hello, I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you

Hi @IndesitUK Our washer/dryer hasn’t worked since February 14th. It was purchased on December 23rd, so I’d consider that pretty new. It’s under warranty and has insurance. This is where I’ve got to with it (please see images attached)

@Nichola09215766 Hello, I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you

@IndesitUK We recently had to replace our old Indesit IDC85 and I have to say we wish we could still buy that, new one has no low temp or manual temp mode and the door is very stiff. The only mention of low temperature in the INDESIT C YD C82 is the 10 minute or 30 minute mode.

@nickyjanehill Hello I am sorry to see this. Please send us a DM with your details and date of purchase and serial number of the appliance so we can advise accordingly

Hi @IndesitUK I have a Indesit ID67G0MCX/UK_SI gas cooker & the mechanism holding the glass hob lid has broken. I can find no instructions anywhere online on how to remove it. 3 tradespeople have tried & can’t figure it out. How do I get the glass lid off? Please help!

@MManuella611 Thank you, we will now respond to your DM

@IndesitUK Please read my detailed post about my problems with your product. Hope to hear from someone soon. Thank you. M

@MManuella611 Hi We have responded to the DM you sent. We have advised you we do not have an email address but have asked you to send a copy of the email via DM when you can so we can look into this for you

@IndesitUK I have provided you with my details on various DM's, so that someone could come back to me with a solution to the problems I have with my Indesit fridge freezer. I have also sent you TWO emails, but these have been unprofessionally ignored by your company. Can someone, please, get a grip on this and make contact? I will be unable to talk to anyone today, as I will be driving and then in meetings for most of the day. But, someone can answer my emails and tell me what you plan to do to rectify the problem. NOT responding is NOT an option. Look forward to hearing from someone. Yours truly, M

@MManuella611 We do not have an email address, please send us a DM with your details so we can assist you today

I did better, by sending you two emails, so if you can look at my emails, you will understand it all. I will send my email address by DM now. thank you

@MManuella611 Hello I am sorry to see you are unhappy with your appliance. Please send us a DM with your details so we can look into this for you

@IndesitUK Good afternoon, last year I bought a fridge freezer from you for the first time in my life. I have had nothing else, but problems with it. The first you delivered, had to be replaced as my food in the Fridge Section was freezing. The second and current, had to have the door changed twice, as both were damaged. Now my food is freezing again in the Fridge Section. I have written to you about this, but no one has yet bothered to respond to my email. I have had to turn down the thermostat to 1.5 which is far too low, as the freezer section will be affected by it, so your response is urgent. I bought your product as the Fridge section is quite big and spacious, but my God, I never thought I was going to have these many problems. Please respond to my emails urgently. Thank you. Manuella

@chalkeblue I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Indesit.

@IndesitUK need to replace an induction hob,can you supply one The required dimensions are 60cm wide and 50-52 deep The granite worktop doesn’t allow for any adjustment, you may have suggestions such as a metal ‘frame’ if the space is not covered Your robot can’t answer

@mazbck I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Indesit.

Dear @IndesitUK do your engineers have an allergy to finding the proper address even though they were here 2 weeks ago. Still waiting for a repair.....

@BabyBoomerUK Hello I am sorry your appliance is needing to be replaced! Please send us a DM if you do need any further assistance

We need to replace our condenser tumble dryer. All but one available in our local @currys store is the heat pump version, which neans expensive alterations to our utility room. We'll be going for the @IndesitUK condenser dryer, same as our old one which lasted 10+ years!

Good morning. Here’s how to remove the light cover on an Indesit TLAA 10 fridge — this model uses a snap‑fit style lamp cover that can feel stuck even after removing the screw. ✅ What to do after removing the screw Once the single screw is out, the cover is still held by plastic clips at the back. It won’t drop down on its own — you have to release the clip. Try this step‑by‑step: 1. Push the cover towards the back wall of the fridge The front of the cover (near the screw) loosens easily, but the back has a tab that hooks into the liner. Gently slide or push the entire cover towards the back wall to disengage that clip. 2. Then pull the front of the cover down Once it slides backwards a few millimetres, the front edge will drop down. 3. Wiggle side‑to‑side if needed If it’s stuck from age, carefully wiggle the cover to free the rear clip. (Over time, condensation can make the plastic stick slightly.) 4. Avoid prying from the front A screwdriver at the front can snap the clip. Only use gentle pressure at the rear edge if truly needed. ⚠️ If the cover still won’t move Try this: Warm the area slightly by leaving the fridge door open for 5–10 minutes (cold plastic becomes rigid). Push upwards at the back of the cover while sliding it back — the clip is like a little tooth that needs lifting.

@IndesitUK Hi, I want to replace the bulb in my indesit fridge TLAA 10 but I cannot get the cover off , I’ve removed the screw but can’t get it to move, can you please advise?😖

@BarryR54 I am very concerned to see this. Please send us a DM with your details so we can look into assisting you

Not the end of the year @IndesitUK I was hoping for. Thankfully, we NEVER go out and leave the tumble dryer on and nothing worse than this happened. #tumbledryerfire

@debgascoyne I am very sorry to see this. Please send us a DM with your full name and title, first line of address and postcode, contact number and email address and we will certainly look into this for you

So @IndesitUK why won’t anyone answer calls, take online messages or help in any way? We had an engineer on Wednesday night but that hasn’t even been updated on the portal and yet we need an update. Been on hold over 30 min! DY9 0PS 178

@SMarshallRL I am very sorry to see this! Please send us a DM with your personal details and we will look into assisting you

@IndesitUK what is the point of having a phone number to contact you on if you won't answer it? You (indesit) text us to say our engineer will be with us today, then we receive a separate text from hotpoint saying its been cancelled - no explanation, nothing.

@lauramilnerx Hello,I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you

@IndesitUK had an american fridge freezer delivered 5/12 bought xmas food all defrosted ruined would like compensation cant get through customer services

@LiteraryLover2 Hi You would need to contact our delivery team regarding this. You can contact them on 03448111211. The team are now closed though and are available Monday to Thursday 08:30-17:00 and Fridays 08:30-16:30

@IndesitUK I have a replacement fridge freezer coming on the 19th December but I would like to change the date

@ArronWildman I am sorry to see this Aaron, please send us a DM with your details and model number of appliance so we can look into this for you

@IndesitUK hi Indesit. Installed my new dishwasher today and put it on a quick 28m wash to clean any residue from manufacturing etc. was soon after I found water everywhere over the kitchen floor. Not from the drain or water inlet but from the underside where it drains to the

@TomCushnie I am sorry to see this. Please send us a DM with your details so we can remove you from the list

@IndesitUK Can you stop sending me 4-5 letters every month for insurance on each of my appliances. One would be enough...