We’ve used @ipostparcels to send out all our bells over the last 6 years. Now they’ve become part of @dhlexpressuk we’ve had so many problems. No show collections which means we’ve struggled to get bells to families who want their loved ones to ring a bell and can’t
Hello @ipostparcels - why is it that almost every time we send a parcel with you something goes wrong?
Can you ask a human being rather than a bot to answer your DMs?
@katefitz56 Hi Kate, I'm very sorry to hear this. If you do need further assistance, please DM us your shipment number and full delivery address. Thanks, Emma.
We are currently seeing extremely high parcel volumes throughout our network. We will continue collecting and delivering parcels, however, there may be disruptions to some services under the current conditions. We ask for your patience when contacting our support teams.
@ipostparcels hey guys I booked a pick up for this coming Monday thinking 5 days was plenty enough time to find somewhere to print out the address labels but it turns out NOWHERE is open or available. I've been checking & searching since I booked & now starting to panic.
@rebecca_lou93 Hi Rebecca, please can you send us a DM with the shipment number and email address registered to your account so that we can look into this for you? Thanks, Laura
@ipostparcels Still no collection...c'mon guys do better. Really shameful behaviour can't even get anyone on the phone never mind I've been holding for 15mins. Seriously .
@ipostparcels one huge box full of desperately needed children's clothes, returned thanks to a crap website. Not to mention £15 wasted money spent on postage! Great service #ipostparcels NOT!
@ipostparcels I am trying to track a parcel but your website (Ipostparcels.com) is not working and just keeps sending me through to DHL which is not the website I used for shipment 🤷🏼♀️
@ipostparcels I sent 2 £15 parcels with you, filled with clothes for a women's refuge. Your website let me send to a po box, which you have now returned to me as address is incorrect. How come you would let me order it on the website.