ITCH

@SouthernRailUK When will the trains run direct from the south coast to Victoria again? What factors are you taking into account in your ‘reviewing process’? It’s February. There are no more government regulations. What is going on?

📢We're currently operating a reduced timetable until further notice to ensure we can run a reliable service in response to the ongoing impact of coronavirus isolation and sickness. 📅Changes from Monday 17 January will see additional destinations linked with London Victoria.

@SouthernRailUK @ClaraC30738761 This is not an adequate answer to this customers question. There are no details of why you can’t run the trains, just a vague and illogical excuse about covid and staff shortages, which since there are no more regulations - doesn’t wash. You must think we’re stupid

@ClaraC30738761 Hi there. Full details on the need for our current timetable can be found here - #timetable" target="_blank" rel="nofollow noopener">southernrailway.com/coronavirus-in…. ^Alex.S

@SouthernRailUK @TimDunn73497496 Understood. I think people are just very concerned that you’re not going to reinstate the services because the coronavirus reasoning doesn’t make much sense and looks like an excuse to reduce services because of ongoing staff disputes

@itchwriting @TimDunn73497496 This is because there wasn't a service before the reduced timetable was introduced. ^Emily

@SouthernRailUK @Kayleighingram8 @Caroline_Ansell So you will be reinstating the direct train from Eastbourne to Victoria? You can see why saying you have ‘no plans’ to reinstate other services would make people think you weren’t going to?

@itchwriting @Kayleighingram8 @Caroline_Ansell Hi there, the current reduced timetable is in place until further notice so unfortunately I cannot advise on an exact date. For now you will need to change at East Croydon for a service to Victoria. ^Emily

@SouthernRailUK @TimDunn73497496 Hi Emily, if your train planning teams are ‘reintroducing services as soon as it’s possible’, can you explain why you told this customer there were ‘no plans’ to reintroduce their service? How do we know you won’t do this with other routes?The lack of logic and info is disturbing

@TimDunn73497496 Hi Tim, our train planning teams are reviewing services on a week by week basis and will be reintroducing services as soon as its possible. We will be regularly updating our Twitter feed and dedicated timetable page found on the following link. ^Emily #timetable" target="_blank" rel="nofollow noopener">southernrailway.com/coronavirus-in…

@SouthernRailUK When will the direct train from Eastbourne to Victoria be reinstated? And can you explain how ‘staff sickness’ means that you can run trains from Vic to E Croydon but not down to the south coast? @Caroline_Ansell don’t think people of Eastbourne deserve this loss of their service

@SouthernRailUK @Kayleighingram8 When will Eastbourne > Victoria be reinstated? We’ve been told it would be after Christmas and are still waiting. Do you have ‘no plans’ for that either? Wouldn’t have moved to the south coast if I knew @SouthernRailUK would do this. Appalled. @Caroline_Ansell

@Kayleighingram8 Hi Kayleigh, thanks for getting in touch. There are no plans to introduce a direct service, however you can travel directly to London Bridge or alternatively change at East Croydon for a service to Victoria. ^Emily

@Mottyleafe @SouthernRailUK interesting that they haven’t replied to this

@SouthernRailUK You are running a reduced service to make a bigger profit for the shareholders of GoAhead (and rob us all blind PLC). Since you’ve already been paid by the taxpayers to run the service under the terms of a management contract any reduction in service results in increased profit.

@SouthernRailUK @Jess_Leigh So the staff only get sick and have to isolate during the week?

@Jess_Leigh Hi Jess. Not during our current weekday timetable, although these services do run at the weekends. Further details, including information on alternative services for this route, can be found on our dedicated website for this timetable #timetable" target="_blank" rel="nofollow noopener">southernrailway.com/coronavirus-in… ^Alex.S

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