itravel2000

Refund request: Air Canada & Transat are currently offering refunds for travel plans which were cancelled due to COVID-19. If you have booked your vacation or flight with us, you may be eligible for a refund ow.ly/zwsk50ERDgR

#CYBERWEEK limited time offer ow.ly/tlG750CyC2N

🔶 BLACK FRIDAY OFFER 🔶 Get 50,000 @PetroPoints when you pay for your vacation through Uplift* ow.ly/UFQB50Cv2Vd #BlackFriday #BlackFridaySale

Our #BlackFriday MEGA Sale is live! ow.ly/KsYq50CuSQ9

We want to hear from you! 🙂 Your feedback will help us to improve how we help you. We have some questions that should take only a few minutes. ow.ly/37nM50B3BPg

The NEW Careflex Plus with Air Canada Vacations allows you the freedom to change your plans and cancel with a full refund! Limited time offer. Learn more ow.ly/W5cE50zGvO7

@vane520 Hi Vanessa! Send us a DM with your booking number and we can look into this for you. Thanks

@itravel2000 I was told they would appear as WestJet travel dollars but so far nothing appears.

@itravel2000 Hello, I cancelled my trip on March 13th. Can you tell me roughly when I can expect to receive a credit? (Westjet dollars) thanks

@SM_surbhi Hello! If your mom is currently in destination and is trying to get home, we advise you contact the airline directly at this time.

@itravel2000 I emailed you guys to change my mom’s flight and you tell me to contact the travel agency if you booked the flight through them. Aren’t you yourself an agency? Where else would I go to change or rebook if I booked with you guys in first place?

@tianameri @abiigs @airtransat Thank you for submitting the form. This allows our team to have record of your intent to cancel/change your booking. We are working to assist as many customers as possible. We apologize for the high call volume. Your patience and understanding is appreciated.

Are travelling after March 31, 2020? Please DO NOT contact us by form or by phone until 5 days prior to your departure. Our call centre is working with travellers in immediate need of assistance and your cooperation will make a difference for these travellers. Thank you! 🧡

@BinksNY99 Hello! You can adjust your search to filter 5 days options online! Please and send us a DM if you require further assistance. Thank you.

@eva89k Hi Eva! We are experiencing an extremely high call volume- we apologize. See more information and updates here itravel2000.com/covid-support?…

I have always booked my trips through @itravel2000. But now that their service is actually required, they are unreachable. None of their phone #'s are in service. No one replies to emails. We keep hearing on #CP24 that flight companies are issuing refunds, etc. Who verified this?

@Pinkmoan @AirCanada Hi Sarah! Please send us a DM with the booking number and details. Thank you.

Hello @AirCanada and @itravel2000 we have Canadian relatives visiting who would really like to change their flights to get home sooner but your respective websites suggest calling the other organisation. We know how very busy you both are but can you help please? Thanks!

Update for our customers who are in destination!

@ConnorThePT Here you go, hope this helps answer some of your questions ow.ly/GgTk50yLND7

@itravel2000 What do you mean “even though you may have the options”? My changes aren’t urgent, but there are threads of all of your customers waiting 8 hours on the phone to find out what’s going on. Why not email all of us your official cancellation and re-schedule policy to stop the panic?

You are failing us by not contacting all customers with your official policy and offers. Please do so promptly since you’re dropping a ton of customer service calls. We don’t need to call if you inform everyone via email what our options are #stepitup #covid19Canada

CANCELLATION POLICIES - to better understand your options please click here to see updated policies by supplier ow.ly/GgTk50yLND7

COVID-19 UPDATE: If your departure is outside of 72 hours, please use this form and we will continue to work through all request based on departure dates ow.ly/IKAc50yLNBq

@ConnorThePT The options our customers may have vary depending on their departure dates, destinations, tour operators and suppliers. You can stay up to date by subscribing to our e-mail list.