ixigo

Hi Akshay, as discussed over the call, the refund has been processed from our end under the DGCA policy. The amount will reflect in your source account by 26 May 2026, 04:00 PM. Detailed information has also been shared with you via email. Need any further help? We’re just a DM away 😊

Informed about the mistake within 10mins to the @ixigo customer support, I have been charged very highly,

@akshaypatil936 Hi Akshay, we are looking into this for you. Please connect with us via DM for further assistance. twitter.com/messages/compo…

@bern3120 Hi there, this is certainly not the kind of experience we aim to provide. Please DM us your booking details or registered contact number so we can review the matter thoroughly and assist you further on priority. twitter.com/messages/compo…

@ixigo book 1st time , got worst experience. No proper communication between cc, escalation desk . NO RESPONSE NO VALUE FOR CUSTOMER’s LOSS. Have to go to consumer forum to pay gor your fault. #SCAM

@jits_1998 Hi Jitendra, we truly appreciate you taking the time to share your experience with us. Your feedback has been noted, and we’re continuously working towards improving our services and customer experience. Thank you for bringing this to our attention.

@ixigo so, tldr of your call, we accept information given was wrong, our timer will reset to 10 mins after it runs out of first 10 mins, so you could have waited, but we know prices cna change, and hence we are offering you 1500 icigo money. really @alokebajpai ? 0 accountability here.

payment for my card happened at 1608 to @ixigo, and ticket issued after 11 minutes at 1619, their team gives me incorrect information that payment was done at 1619. since it was more than 10, their timer ran out and showd me ticket failed, but they are not accepting @alokebajpai

@sociallyfaiz Hi Faiz, please share your booking ID or registered contact details via direct message for further investigation and assistance. Thank you! twitter.com/messages/compo…

Hello My fellow Indian. Please don't use the service of @ixigo. They are the fraud people, running fraud services. Especially their credit system. They are scamming the people by deducting the money for their failed service and later they refuse to refund it. Please stay away.

@SagarKhatr71101 @DGCAIndia @MoCA_GoI Hi Sagar, flight fares are dynamic and are set by the airline. We fetch live prices directly from the airline systems to show you the most updated and available fares at the time of booking. As an online travel agency, we do not control or modify these prices.

@ixigo @DGCAIndia @MoCA_GoI kabhi kuch kaam karo ? There are several malpractices happening

@ixigo you morons kindly shutdown your fu"" platform. I was booking a flight and fare was approx 8k. 5 seats were left, on payment they change it to 11400..bogus site never ever going to book again with you morons

@jits_1998 Hi Jitendra, we are glad to hear that your issue has been resolved. Please feel free to reach out to us via DM in case of any further assistance. Thank you!

@ixigo no need. Sanskar and happy from @IndiGo6E helped resolve the issue.

due to incorrect status of ticket pending for nearly 10 minutes on @ixigo website, I needed up double booking with @IndiGo6E for same passengers on same flight on same day. Airlines says we can cencel if email matches within an hour, @ixigo says will take 24 hours to update email

@mein4788 Hi Irshad, we would like to inform you that the refund has been processed from our end, and the refund details have been shared with you via email. Please let us know if you need any further assistance regarding this. Thanks!

Booked a Royal Jordanian flight through Ixigo. The airline cancelled the flight, but I received ₹15132 less in refund. Need written confirmation from both @ixigo and @RoyalJordanian about who deducted this amount and under which charges. Please reply publicly here, not in inbox.

Hi Yash, as per the payment gateway confirmation, this appears to be a UPI related issue that can happen when one UPI ID is linked with multiple bank accounts. The refund has been credited to the primary bank account linked in the UPI app. We have already shared the screenshots confirming that the refund was successfully processed in two parts. The payment RRN mentioned in the screenshot is also matching correctly. We request you to please check once again with your bank using the shared reference details and proof of refund. Thanks!

@RazorpayCare @ixigo @RBI "Hey @RazorpayCare & @ixigo, your team literally emailed me admitting: 'We understand that your bank account was closed'. Yet you still tell me to go to the bank? Stop this corporate harassment. Locate my bounced ₹15,110 in your Nodal pool. RBI Case N202627013004376 is active"

Still no refund of ₹15,110 from @razorpay @ixigo for a cancelled flight. My bank account was CLOSED in Feb, but they claim "success" in April using a Dec 2025 RRN. Stamped bank letter ignored. ​RBI Ombudsman Complaint: N202627013004376. ​(1/2) #ConsumerCourt #RBI

Hi Ashish, thank you for your time on the call. As discussed, the hotel has denied the GST invoice request as the GST details were not received at the time of check-in. We have already raised this with the hotel and the concerned team, and we will keep you updated on the outcome. You may reach us out via DM for any further assistance or help. x.com/messages/compo…

@alokebajpai @rajnishkumar got a call from Shubh (ixigo’s social media team) & he informed me that ixigo only accepts gstin for air line tickets and not for hotel bookings. what a mockery of technology

Most people did not even realize that the first paragraph of @rajnishkumar commentary in our earnings call was done by his AI avatar’s voice 😅.

Hi Komal, as we mentioned over DM, please note that as per the airline’s policy, name corrections are only permitted for minor spelling errors. Unfortunately, adding an additional surname or changing the name format entirely is considered a major modification and is not allowed by the airline. Regarding the cancellation, as per the applicable fare rules, this ticket is non-refundable. In case of cancellation, no refund is applicable, including taxes.

Very disappointed with Air India’s handling of our case. We requested to add a missing surname for an international flight from Delhi to SFO (ticket cost was significant and non-refundable), but Air India completely denied the request and advised us to cancel the ticket and book a new one instead. This is not a passenger change—only a missing surname correction. Has anyone faced a similar issue with name correction on Air India bookings? Any advice on how to resolve this situation would really help. @airindia @ixigo @DGCAIndia @MoCA_GoI @TataCompanies

Hi, we would like to inform you that the refund has already been successfully processed from our end against your booking ID. Kindly check once with your bank/payment source through which the payment was made. In case the refund amount is still not reflecting, please share your bank statement from the transaction date till today so that we can check this further for you. x.com/messages/compo…

@ixigo You’ve confirmed my refund via email, but the amount is still not credited. This delay is unacceptable. Booking ID: P0002230278 Kindly resolve this immediately.

Hi Saket, thank you for your time on the call. As discussed, we have shared the required information related to your booking and refund. Kindly revert on the same email thread so that we can assist you further. We also request you to please remove the booking details from the public wall to avoid any misuse. Please feel free to reach out to us via DM for any further assistance. x.com/messages/compo…

@ixigosearch @ixigotrains

@BeingSaket Hi Saket! We kindly request that you remove the booking/contact details from the wall to avoid potential fraud or misuse. In the meantime, we're looking into this for you. Please reach out to us via DM for further assistance. Thanks! twitter.com/messages/compo…

@SonuYadav7783 Hi, we tried contacting you but did not receive any response. Further, the issue has now been resolved and all fares are being displayed correctly on the app. Kindly check and confirm.

@ixigo Please solve my problem immediately

@ixigo ye kya chal raha kitna bada scam kar rahe ho airline ka fare kuch aur hai aapke platform pe kuch aur show kar raha hai kyo jab dono economy ka hi fare hai kitna jyada commission le rahe ho

@SonuYadav7783 Hi, thank you for speaking with us. As discussed, we are looking into this and will get back to you with an update shortly.