Jackson Ukuevo

#@Delta. I want to take a moment to recognize the best customer service I’ve ever received from a delta agent at JFK airport. Since 2014 I’ve been flying Delta Business Class, today I received the most outstanding customer service from Marlene Vaz, a JFK Delta Sky Priority Agent.

@Bigmykel1 They’re working on the fix

@jacksonstepth Fix your app Still can’t see my USD account

100,000 users globally. 🚀 What started as an idea to make money move as freely as humans is becoming a global financial network. People around the world now use OneDosh to send, receive, spend, and move money across borders every day. Built for the future of global payments. And we’re just getting started 🌍 1M users next. #OneDosh #fintech #payments #stablecoin

@peptalk_co You will see it

@jacksonstepth Why can’t I see my dollar account on my dashboard

I understand why you’re upset. If your deposit or funds are stuck, that needs to be resolved properly and not ignored. Please send your: OneDosh username Deposit transaction ID/hash Email tied to the account To the support team via email so the team can escalate your case directly. We’re actively clearing these issues and making sure affected users regain access to their funds.

@jacksonstepth How many more emails do I need to send you guys are getting the same error message from everyone FIX THIS SYSTEM!! just let me get my money back from your app ATP I don't even want referral rewards agajust give me my money that I deposited 🫠

Officially completed Pet Evolution franchise training as we prepare to bring Pet Evolution to Manhattan, New York 🐾 Spent great time with Rian Thiele and the amazing team learning what it takes to build a world-class pet care brand. Excited for what’s ahead. Big things coming soon. #PetEvolution #Manhattan #NYC #Entrepreneurship

Thanks for sharing your username. Every fully verified user should receive access to their USD wallet and US bank account. Your account will need to be reviewed manually by the team. We’ve noted your username: damlord7. Please also check that your app is updated to the latest version while support investigates the wallet provisioning issue.

@jacksonstepth @Afrobadt @Brownie2127734 @basmanunited04 @getonedosh @Peller089 I am having the same issue actually. My account is verified and yet my usd account is not showing. Here’s my username damlord7 @jacksonstepth

The Grand Finale! 🚀 Creators, this is it !, The LAST live session with @Peller089 X OneDosh is happening tomorrow and you absolutely cannot afford to miss it. 🗓️ Date: Thursday, May 28 ⏰ Time: 9 PM WAT / 4 PM EST 📍 Live on TikTok Set your reminders and meet us LIVE on TikTok , Don't miss out on this final discussion, See you live! #OneDosh #PellerXOneDosh #CreatorEconomy #Crossborderpayment #Globalpayment

Thanks for sharing the transaction hash. We’ve noted the issue. Since ETH was sent instead of USDC, the transaction requires manual review and recovery by the team. Please also send: Your OneDosh username/email The network used (Base) Screenshot of the transaction confirmation via support email or DM so the team can properly trace and escalate it.

@jacksonstepth @Je402404 @only1BCB @getonedosh @Peller089 @jacksonstepth Pls I sent base eth to my onedosh account instead of usdc. I've reached out via the app support but I'm yet to get a response or acknowledgement. please assist 🙏 Transaction id: 0x261d43d75c36bb1ef02aa2d60f6fb248c9988795d511e998bf37d252c26354c9 Thank you

I hear your frustration. We’re not ignoring these issues and we’re not running from them either. Rapid growth exposed some operational gaps, especially in support response times and transaction processing, and we’re actively fixing them. Thousands of users are transacting successfully every day, but the users experiencing delays deserve faster resolutions and better communication. That part is on us to improve.

@Je402404 @jacksonstepth @getonedosh @Peller089 They're so pathetic! Over 24hrs of submitting my complaint ticket nothing is done Check the CS everything there is just complaints Just move on bro

I understand the frustration. That experience is not acceptable and we’re actively resolving the backlog affecting some pending conversions and reward payouts. The app is working for thousands of users daily across USD wallets, transfers, cards, and payouts, but some users are currently impacted by delays tied to rapid growth and transaction volume spikes. Please send your: OneDosh username Transaction ID/hash Referral details to support or via DM so the team can escalate and resolve it properly. We’re tracking and fixing these cases one by one, including pending NGN conversions and reward credits.

@getonedosh @Peller089 @jacksonstepth I converted dollar to naira on the app and it has been pending for the past 2 days…first time deposit reward nothing, referral reward nothing. So what’s working actually?

@_heisremy @Je402404 @only1BCB @getonedosh @Peller089 You will see it soon. The team is fixing all issues

@jacksonstepth @Je402404 @only1BCB @getonedosh @Peller089 I have the same issue,everything verified and I don't have dollar account remyishere

@Je402404 @only1BCB @getonedosh @Peller089 Thanks for reaching out. Please send your OneDosh username/email and proof of the deposit transaction to the support team so they can verify and resolve it quickly. If your KYC and deposit requirements were successfully completed, your reward will be reviewed accordingly.

@jacksonstepth @only1BCB @getonedosh @Peller089 My account is verified and I've completed the deposit requirement but i wasn't given the new user reward. Kindly look into this please

Yes. You must fully complete your KYC verification before you can access your USD wallet and US bank account. Your referral bonus is paid directly into your OneDosh USD wallet, so the account has to be fully verified first before the bonus can be credited. Once your KYC is approved, your US bank account and USD wallet will automatically appear in the app.

@jacksonstepth @getonedosh @Peller089 Sir I'm confused Must I have a Dollar account before I receive the referal bonus??

No, this is not an automated reply. The team is actively reviewing referral tracking and pending payouts manually as well. We understand some users are experiencing delays in responses and reward updates due to the recent volume surge. The system has not lost referral records, but some referrals and payouts are still being reconciled and verified to ensure accuracy before rewards are released. Please continue to follow up with your username/email so the support team can trace your specific case properly.

@jacksonstepth @getonedosh @Peller089 Support doesn't reply. You can lets us know too if the system has lost track the referal count to be able to reward accordingly. Pls is this an automated reply?

@theylisten101 For privacy and account security, please send it directly via email or through the in-app support team with your username/email and issue details. The team will review and assist you directly from there.

@jacksonstepth Am i sending on X because I've made a complaint in app already but they haven't responded

Used my OneDosh card to pay for lunch at Robert restaurant in NYC. No friction. No delays. It just works globally. OneDosh. Money should move as freely as humans.

@only1BCB @getonedosh @Peller089 Yes sir. Most services are going through now and the team is actively monitoring the remaining issues closely to ensure everything is fully stabilized. If you notice anything specific on your end, please send it over immediately so we can look into it quickly.

@jacksonstepth @getonedosh @Peller089 Hello Sir Is everything going through now??

If the referred user is not given a USD account immediately, they should still complete their KYC verification and activate their NGN wallet first. Every user who successfully completes their KYC gets access to a US bank account through the USD wallet, as well as a Nigerian bank account for the NGN wallet. For the referral/deposit task, the minimum qualifying deposit on the USD side. For NGN wallets, any deposit above the minimum threshold required inside the app should qualify once the transaction is completed successfully. If the user has completed verification, made the required deposit, and still has not received the bonus or USD account, they should send their username/email so the team can review and resolve it.

@jacksonstepth I also have another question, when an account is referred and the person is not given a us account what does the person do Also If the person was to complete the verification task how much in Naira is above minimum deposit because for the USD account it's 1$ but how about naira

@austin__cornell Yes I will like to speak also

Yes, it will be resolved. The referral and deposit bonus system is still processing a large volume of payouts right now, which is why some rewards are showing as pending. If your referrals completed verification and made qualifying deposits, the bonuses will be credited. Please send the usernames of the affected referrals to support so the team can review and fast-track the pending payouts before June 5.

@jacksonstepth @getonedosh @Peller089 Hi pls, I referred yesterday and my referals verified there account and made deposit but I haven't received any bonus. Just pending payout in the referal tracker. Secondly 2 of the referals never received their deposit bonus. Pls wound this truly be resolved before June 5 ?

A typical USDC transfer between OneDosh accounts should complete within minutes, not 30 minutes. Since you already received the confirmation email, the transaction was initiated successfully, but it looks like the wallet balance sync may still be processing. The funds move through our internal settlement infrastructure tied to the blockchain rail used for the deposit, then reconcile into the receiving wallet. Please send your username and transaction details to support so the team can trace and resolve it immediately.

@jacksonstepth I have a processing transaction on the app now how long does a typical usdc transaction take What route does the token use to get to another onedosh account It's been about 30 minutes now I've received a confirmation email receipt but no funds in app

@Abdulsalam60231 @OkezieVictor14 @getonedosh @Peller089 We sincerely apologize for the experience and delay. The team is looking into this issue urgently and we understand your frustration, especially after multiple emails. Please bear with us while we work to get this resolved for you as soon as possible.

@jacksonstepth @OkezieVictor14 @getonedosh @Peller089 It's been 4 days now Unfortunately another one added to it last night, same problem from same @getonedosh account!! Please help look into this, I've lost count of the numbers of mail sent @jacksonstepth