Jack Wolfskin

@BigDataBernhard Hallo Aljoscha, leider bietet JACK WOLFSKIN keine Jacken mehr in Kurzgrößen an. Nur bei einigen Hosen-Modellen gibt es noch Kurz- und Lang-Größen. Wenn Du wissen möchtest, welche das sind, schreibe an info@jack-wolfskin.com JACK WOLFSKIN Social Media Team

@matthewahough1 Please email service@jack-wolfskin.com, send this photo and another of the underside of the shoe tongue where the item number is. It would also be helpful to have a copy of the receipt from the online invoice or the information where you bought the shoes. JW Social Media Team

@Y0De0 Hello Yogesh, Please send us the order number starting with JWA........ Then we will be happy to take a look. If you don't want to do this here, you can also send us a private Facebook message. JACK WOLFSKIN social media team

@jackwolfskin I purchased a jacket online on 24th September and I still don't have any confirmation if the jacket has been dispatched. It's already 7 days and I still don't have any idea if the order is shipped. Customer service says no idea about the order :( . Help please 🥺

@SteveWoolley4 Hello Steve, This is virtually a gift and a small apology to all customers whose deliveries have been delayed, for whatever reason. Most of them are happy about it. JACK WOLFSKIN social media team

@jackwolfskin Tried that …. No reply … most things I order online turn up in 24-48 hrs .. why are you behind the times ?

@jackwolfskin any chance of my coat ordered on Monday turning up soon ! Winters here !!!

@SteveWoolley4 Hi, unfortunately this cannot be explained by the limited number of characters available on this platform. Also, we need the order number to be able to pick out your order. As already mentioned, you can send us an email to info@jack-wolfskin.com or a private message via Facebook.

@MM_Ersoy Hi Merve, we are truly really sorry about your problems with our CAPE YOR PARADISE COAT. It is a popular waterproof jacket & this should not happen. Please write to Christine at the e-mail address service@jack-wolfskin.com & refer to your comment here. We will try to help.

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At Arkonik, we're thrilled to partner with brands that share our deep love and passion for the great outdoors. Our newest collaboration is with @jackwolfskin , Germany's fantastic adventure apparel and equipment specialist. #WeAreArkonik

@M1k3_P Hi Mike, We will be happy to help you. 🙂Please email service@jack-wolfskin.com with this picture, your address and the width of the webbing that runs through the buckle. We will then be happy to send you a replacement free of charge. 🙂 Your JACK WOLFSKIN Consumer Service Team

My favourite pack, been hiking with this for over 25 years and only now has something broke. @jackwolfskin is it possible to replace this clip ?

@GebtDenHanfFrei Hallo, es tut uns sehr leid, dass Du mir einer unserer Hosen Probleme hast. Selbstverständlich kannst Du sie reklamieren und wir kümmern uns darum. Bei weiteren Fragen wende Dich gerne an service@jack-wolfskin-com und schildere Dein Problem. Dein JACK WOLFSKIN Social Media Team

@crozier_suzanne Hello Suzanne, please send us an e-mail at info@jack-wolfskin.com. We will make sure that a return label is sent to you by email. Please refer to our contact on Twitter in your email. Thank you very much! JACK WOLFSKIN social media team

@jackwolfskin I recently ordered some items . I am very pleased with the sandals but need to return the others. There is no return label in the bag. I have emailed three times with no reply and the phone number doesn’t work (UK). Please can you help. Not great service so far☹️

@johnrye59 Ok. Okay. Very good! Thank you for your kind feedback! JW social media team

@jackwolfskin I’ve sent the contact form on the website do not sure. It’s ok 👍 sorted my query I found an online chat resource on website they answered my questions thanks for help

@jackwolfskin can you confirm the uk contact number so I can check my order status. The one on my order confirmation email doesn’t work Also tried email contact but no reply Thanks

@johnrye59 Did you write to eshop@jack-wolfskin.com or to info@jack-wolfskin.com? JW social media team

@jackwolfskin Thank you, that didn’t work either now five days

@GrumpyXMatelot @WWFCOHIO We apologise! Unfortunately, we overlooked your message. Have the goods arrived in the meantime? If not, please send an e-mail to info@jack-wolfskin.com with the order number (JWA.................). Thank you! JACK WOLFSKIN social media team

@WWFCOHIO I ordered a standard soft shell from @jackwolfskin nearly a week ago and that HASN'T been dispatched

Ordered new, custom wolves home kit Friday and it’s already been dispatched… 😳

@HolgerFehser Es tut uns sehr leid, dass Du mit Deinen Schuhen solche Probleme hast, und wir möchten uns dafür entschuldigen.Bitte reklamiere sie bei dem Händler, bei dem Du sie gekauft hast. Er ist dein gesetzlicher Vertragspartner und wird sich um die Abwicklung kümmern. JW Social Media Team

@jackwolfskin So Produkt-Posts finde ich eher doof - außer, man muss echt warnen: MTN HIKER LT LOW M, nach gerade 4 Urlauben und ein wenig Alltag - in der Summe vielleicht 200km. Obermat.: Naja, aber die Sohle…5mm Profil komplett weg - viel zu weich. Dazu reißen die Stollen ab

@SamEverton13 Hello Sam, Please email us at info@jack-wolfskin.com and include your order number, which starts with JWA.................. We will then be happy to take a look. JACK WOLFSKIN social media team

@jackwolfskin trying to chase my order?! I have emailed to request an update on when they will be shipped and had no reply? Poor customer service!

@Bart_Provoost Hello Bart, Then it has to be solved somehow without a voucher. Please contact service@jack-wolfskin.com . Thanks a lot! JACK WOLFSKIN social media team

@jackwolfskin I'm pretty sure I don't have shoe store tickets from half a year ago :-( I do have the box and a bank account statement from Deichman in Bremen.

@jackwolfskin I bought these on a trip in Germany in November and only used them a handful of times so far. Any chance something can be done about it? I'm usually very satisfied with your gear (which I usually buy locally), so a bit surprised this happened...