Their Headache

@EziomaKalu @Officialspeedaf Mine was not delivered at all and from the reviews online, this is a practice from their staff.

@Officialspeedaf @Officialspeedaf why are you guys saying you delivered my friend’s items when you didn’t? I sent you a DM. Please check and resolve the issue

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@mumrukky @Officialspeedaf One chance. The wrongest courier company to deal with. My own proud is missing within the staff of the company and till now they don’t know who stole it.

@Officialspeedaf Good day. I just received a mail now that my order with tracking number NG120069748229 has been inbounded. Why was it inbounded and what next?

@itsjohnstoneofi @Officialspeedaf They did not resolve it. I actually did not need a refund, the product is what I wanted because there is increase in price. The company lack good management and everyone using them are taking risk. The reviews on them are really bad.

@jamessidney4 @Officialspeedaf How far, has it been resolved? If not, report them to the FCCPC.

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@Officialspeedaf Just know that I am serious about this case and I will ensure I got appropriate response. Also be mindful the kind of response you will cook up because this has cost me a lot and I will not let it slide just like other customers do.

Dear valued customer @jamessidney4 Thank you for sharing your feedback. We understand your concerns. We've already responded to your complaint and are handling your shipment issues through the appropriate channel. Please refer to our previous response or continue the conversation via direct message so we can assist you further. #Speedafcares #speedcustomerexperience

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@__arinola @Officialspeedaf The funniest thing is that they do not know the staff that made away with the parcel. Review online show the staff are good in misappropriating with customers order especially when their is increase in price.

@__arinola @Officialspeedaf The company lack process and control over their staff. Imagine my parcel got to Nigeria 7 days from when I placed the order, got claimed and shipped to them. The received the order since on the 16th of June and failed to deliver up till now.

@Officialspeedaf Automated response is a sign of incompetent

Dear valued customer @jamessidney4 Thank you for your feedback. Kindly note that we've responded to your DM and we are always here to assist you. Your satisfaction is our priority, and we'll do our best to resolve your concern as quickly as possible. Thank you for your patience and understanding. #SpeedafCares #speedafcustomerexperience

@Officialspeedaf By the image says “that you confirm the shipment as lost after your investigation”. So which thorough investigation are you referring to again?

We appreciate your feedback. As noted in the image, every complaint undergoes a thorough investigation to ensure the appropriate resolution is reached. Once the investigation into your shipment is concluded, the appropriate resolution will be communicated to you. Thank you for your patience and understanding.

@Officialspeedaf So, what influenced the initial response where you said you have confirmed the shipment as lost through you investigation?. At this point you have proven every unpleasant impression customers experience from you people. This is total failure.

We appreciate your feedback. As noted in the image, every complaint undergoes a thorough investigation to ensure the appropriate resolution is reached. Once the investigation into your shipment is concluded, the appropriate resolution will be communicated to you. Thank you for your patience and understanding. #SpeedafCares #Speedafnig

@Officialspeedaf Kindly note that I do not trust speedaf at this point and you guys have shown that you lack the integrity to serve the public. I don’t have the patience to waste anyone because all your responses contradict each other. Just declare it lost so I can file for refund.

@jamessidney4 Dear valued customer @jamessidney4 Kindly note we have responded to your Dm. Thank you for bringing this to our attention. #Speedafcares #Speedafcustomerexperience

@inecnigeria The portal is not responding. INEC is deliberately frustrating the all process just because of their selfish interest

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@Officialspeedaf so she confirmed that the reason why Temu denied my refund was because Speedaf had not declared the parcel lost. So I urge you people to declare it so I file for a refund.

@Officialspeedaf You haven’t declared it loss from your end. After requesting for a refund, Temu responded that they confirmed from you guys that the item has been packed and shipped to me, so the denied the refund. I reached out to your customer care and finally someone picked without hanging up

@Officialspeedaf Check your DM

Dear Customer @jamessidney4 We sincerely apologize for the delay. We hear your concern as we are committed to giving our customers the best experience always. Kindly DM us with your tracking details so we can further assist you. Thank you for bringing this to our Attention. #Speedafcares #Customerexperience

@Officialspeedaf @shoptemu take note. I have written to them in all platforms and what is left is for me to go to the nearest office and take bigger package then we can now meet in court.

@Officialspeedaf Today makes it day 33 my order was placed, day 26 the order arrived in Nigeria and 23 it has in your possession without reasonable tracking update. The funniest thing is that your customer care always hand up whenever the tracking number has s mentioned because no response to me

@shoptemu How can I make request for a refund for parcel not delivered

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@Officialspeedaf Why are your staff misappropriating customers parcel? The funniest thing is the customer care have now hangs up each time I called for update. @shoptemu take note of this challenge we are having with speedaf

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