Sanjeev (Jassi) 🐿🕵

Big fan of #MooC platforms like @coursera, @edXOnline & @udacity 💙 Been learning with Coursera since day one—thanks to legends like #AndrewNg & #DanBarahona 🙌 Grateful to @Flipkart for enabling learning at work. ☕ + 📚 = Growth! #KeepLearning #FlipkartLearning

@HPSupport Thank you. Problem got resolved finally. @RelianceDigital thanks for the support too

@jassics Yes Sanjeev, you heard it correctly. The team is working with the DOA team to process the DOA letter for you. Once you receive it, you can contact the seller. Regards, HP Social Media Escalation Team

@RelianceDigital @HPIndia @HPSupport I bought HP printer on 6th April and it started giving motherboard problem while installation. Technician confirmed the issue and said DOA will be issued. It’s been 10 days without resolution. Please resolve asap.

@HPSupport Thank you so much for working till the resolution. After sales support matters always.

@HPSupport Thank you. I hope it will get resolved by Monday at least. I just need DoA letter in mail as asked by @RelianceDigital staff

@jassics Sanjeev, As per the update from the team, they have elevated the case to the concerned team. There may be a delay due to the public holiday and weekend. However, your message has been notified to the team working on your case, and you will get the update accordingly.

@RelianceDigital Please co ordinate with HP support team. Your team has all the possible details and also shared in this tweet. What else you need from my side. Bought on 6th April and faced motherboard issue on 7th april. Simply replace the printer. It should not take so much time. @HPSupport

@jassics Hi Sanjeev, We've been trying to reach you on your provided number, but unfortunately, we're unable to get through. Please provide an alternate contact number and a suitable time so that we can connect with you and assist you further. - Ashutosh

@HPSupport Sure waiting for positive closure. @HPSupport @HPIndia @RelianceDigital

@jassics Sanjeev, Sorry for the delay in response. Your case has already been notified to the service team today, and they will contact you at the earliest for further support. If I get any updates, I will notify you here. Regards, HP Social Media Escalation Team

@RelianceDigital Please dm me your number. Too many spam calls these days. Message me the number at least before calling

@RelianceDigital Hi Ashutosh, may I know by when can I expect the printer replacement?

@jassics Hi Sanjeev, We regret the inconvenience caused and would like to inform that we have conveyed your issue to the concerned team. We are expressly working towards resolving it at the earliest. - Ashutosh

@HPSupport Hi Smitha, may I know by when I should expect the printer replacement?

@jassics Hello Sanjeev, This is Smitha, and I’ll be taking over this conversation from here. I understand there has been a delay from the service team regarding the installation. 1/2

Please keep me in mail as I have neither got any call or mail so far even hearing that it’s been escalated.

@HPSupport Hoping for the resolution at the earliest. 9618967875 and jassics@gmail.com Please take it forward from your side.

@jassics Not to worry, I have escalated this case to our higher authority and the team shall get back to you at the earliest. Regards, HP Support

@RelianceDigital Please talk to Reliance digital staff of HSR sector 6 and the person who is allocated for HP service there. I am not getting proper response since day 1

@HPSupport Not yet. But technician said he has sent mail for approval and reminded 4 times without response. However, he has not forwarded me any such mail yet.

@jassics May I know if you received the DOA letter? Regards, HP Support

@HPSupport @RelianceDigital @HPIndia Let everyone know how unprofessional reliance and hp are. Reliance folks are saying HP will take care HP ppl are saying talk to Reliance. Why so much trouble after sale that too for the new purchase. Its 12th day and I am counting. Next time I will start posting all chats here.

@jassics @RelianceDigital @HPIndia @jassics Hi Sanjeev, Thanks for reaching out to us I understand your frustration Request you to delete the case id from the public as it contains your personal information. Please send us a direct message with your concern. Regards, HP Support twitter.com/messages/compo…

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