Jay Weintraub
1.5K posts
Jay Weintraub
@jayweintraub
Founder of https://t.co/UoQ5sTQGgY, https://t.co/sNg0101k4O, https://t.co/gFkofrwReh. CEO, advisor, & board member.
New York, NY Katılım Mart 2008
939 Takip Edilen3.3K Takipçiler
This is awesome. Love the ability to connect in the most unlikely of circumstances. bbc.co.uk/news/world-us-…
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Thank you! We miss Vegas too, but we love seeing the community connect and getting to play a part in that.
Craig Weber@weber_craig
@insuretechnow ITC Global is off and running! I’ve had some great networking connections already, and we’re only a few hours in. Yes, I miss Las Vegas. But kudos to @jayweintraub and the team for replicating things at scale online!
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@Capgemini_ins @SabineVdL @denisegarth @FGraillot @TunstallAsc @ghanem_elias Thank you for the invitation! Thank you @TunstallAsc @SabineVdL @denisegarth @FGraillot @ghanem_elias @Capgemini_ins for the insights and the unexpected but much appreciated laughs.
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Thank you to our panelists (@SabineVdL @denisegarth @FGraillot @jayweintraub @TunstallAsc), moderator @ghanem_elias & everyone who joined today's #WITR20 Twitter Chat. To keep up with the latest insurance industry news and trends, please follow us at @Capgemini_ins
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@SabineVdL @insuretechnow Wouldn't be the same without you. Thank you for being an integral part of #insurtech and #InsureTechConenct.
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Important event next week 19-21 Oct.
@insuretechnow #WITR20
Jay Weintraub@jayweintraub
@Capgemini_ins @denisegarth @TunstallAsc @SabineVdL @FGraillot @ghanem_elias A8: Listen. Listen to customers. Listen to your team. Hear them not just what you want to hear. And go to #InsureTechConnect of course. #WITR20
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@denisegarth @Capgemini_ins @TunstallAsc @SabineVdL @FGraillot @ghanem_elias Your new name shall be... Denise "GIF" Garth.
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@Capgemini_ins @jayweintraub @TunstallAsc @SabineVdL @FGraillot @ghanem_elias a8-As the great philosopher Socrates stated, “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” #witr20
GIF
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Q8: What should industry players do to respond to evolving customer needs as the business environment is changing and new players are entering the market? @jayweintraub @denisegarth @TunstallAsc @SabineVdL @FGraillot @ghanem_elias #WITR20
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@Capgemini_ins @denisegarth @TunstallAsc @SabineVdL @FGraillot @ghanem_elias A8: Listen. Listen to customers. Listen to your team. Hear them not just what you want to hear. And go to #InsureTechConnect of course. #WITR20
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Jay Weintraub retweetledi
@Capgemini_ins @FGraillot @TunstallAsc @SabineVdL @jayweintraub @ghanem_elias a7-There is no turning back to “normal”. Bold moves that embrace the “new normal” will define the next generation of leaders in the insurance industry. #witr20
GIF
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@Capgemini_ins @denisegarth @FGraillot @TunstallAsc @SabineVdL @ghanem_elias A7: Time for a very unsatisfying answer, but history suggests:
1. All of the above, and
2. It depends on the company
But if a company had to choose one to get really good at. I would say not just buying but buying and integrating. Thanks to Adrian Jones. #WITR20
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Q7: What is the best way to acquire the required competencies – build, buy or collaborate? @denisegarth @FGraillot @TunstallAsc @SabineVdL @jayweintraub @ghanem_elias #WITR20
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@Capgemini_ins @TunstallAsc @denisegarth @FGraillot @SabineVdL @ghanem_elias A6: Corporate empathy. Individuals are empathetic. Companies rarely are. Companies need a top down mandate so the bottom’s up experience is better. #WITR20
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Q6: What competencies are needed by insurers to respond to changing business needs and offer resiliency during crisis situations? @TunstallAsc @denisegarth @FGraillot @SabineVdL @jayweintraub @ghanem_elias #WITR20
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@Capgemini_ins @denisegarth @FGraillot @TunstallAsc @SabineVdL @ghanem_elias A5: For me, that’s where the fun lies. We don't know, and that we don’t know means we must keep investing. In this case uncertainty is positive driver of change. #WITR20
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Q5: How will the blurring boundaries between traditional insurance firms, InsurTechs, BigTechs, and technology providers affect the insurance industry? @denisegarth @FGraillot @TunstallAsc @SabineVdL @jayweintraub @ghanem_elias #WITR20
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@denisegarth @Capgemini_ins @SabineVdL @FGraillot @TunstallAsc @ghanem_elias I feel as though embedded insurance is like blockchain. We keep waiting for it to breakthrough. Now may be the time indeed. #WITR20
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@Capgemini_ins @SabineVdL @FGraillot @jayweintraub @TunstallAsc @ghanem_elias a4 -Gen Z and Millennials indicate strong interest in insurance embedded in the purchase cost of a vehicle, or buying insurance from a vehicle manufacturer’s website, an affinity group, car dealership, or car shopping website – about 25% higher than the older generation. #witr20
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Q4: Non-traditional firms such as BigTechs are slowly and steadily entering the insurance space. How will this affect the insurance industry? @SabineVdL @denisegarth @FGraillot @jayweintraub @TunstallAsc @ghanem_elias #WITR20
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@Capgemini_ins @SabineVdL @denisegarth @FGraillot @TunstallAsc @ghanem_elias A4: The iPhone has changed #insurance as much as any single technology, but Apple didn’t design the iPhone with #insurance in mind. I think BigTech will always make a bigger impact indirectly than directly, e.g., being an MGA #WITR20
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@Capgemini_ins @denisegarth @FGraillot @TunstallAsc @SabineVdL @ghanem_elias A3: I think many of us have been surprised at just how many opportunities have arisen. Three IPOs. Multiple 9-figure rounds. Challenges - yes, but they have been (fortunately) overshadowed by the optimism + expectation of impact that #insurtech will have. #WITR20
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Q3: What are the opportunities and challenges for InsurTechs due to the pandemic? @denisegarth @FGraillot @TunstallAsc @SabineVdL @jayweintraub @ghanem_elias #WITR20
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@Capgemini_ins @SabineVdL @denisegarth @FGraillot @TunstallAsc @ghanem_elias A2: Call this a technical term, but for things to make sense. I had a life policy lapse during COVID. It still required multiple phone calls and e-sign was not allowed. That’s a fail. And also a validation of #Insurtech.
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Q2: In a post COVID-19 era, what will customers expect from their insurers? @SabineVdL @denisegarth @FGraillot @jayweintraub @TunstallAsc @ghanem_elias #WITR20
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@denisegarth @Capgemini_ins @TunstallAsc @SabineVdL @FGraillot @ghanem_elias So well said Denise! I'm going to always wait for you to reply first!
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@Capgemini_ins @jayweintraub @TunstallAsc @SabineVdL @FGraillot @ghanem_elias A1 - As small businesses come back, many of their business models may have changed – more delivery and takeout for restaurants, retail and grocery stores; tele-health will accelerate for medical professionals; schools and colleges may move to more online-based. #witr20
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Q1: How has COVID-19 affected customer engagement KPIs - acquisition, servicing, and retention for the insurance industry? @jayweintraub @TunstallAsc @SabineVdL @denisegarth @FGraillot @ghanem_elias #WITR20
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@Capgemini_ins @TunstallAsc @SabineVdL @denisegarth @FGraillot @ghanem_elias A1 cont'd: I think we will start to see separation between winners and losers much faster. A decade may be compressed into less than a year.
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@Capgemini_ins @TunstallAsc @SabineVdL @denisegarth @FGraillot @ghanem_elias A1: I thought the report did a great job on the KPI’s; hopefully you can share some here. #WITR20
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Gear-up for an insightful ride!
Capgemini World InsurTech Report 2020 Twitter Chat begins now!
#WITR20
#insurtech
Capgemini Insurance@Capgemini_ins
Our #WITR20 Twitter Chat starts in 30 minutes. If you have time, download the report here for some background reading before our discussion: bit.ly/3k1K39O
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