Jeff Fettes

Exactly how and why do #AI #algorithms make their decisions? Here's how understanding they why of #AI helps avoid bias & instills trust in its decision making - bit.ly/2SZXz1U via @wearelaivly #explainableAI

Partnering with a #ContactCenter requires commitment & trust which is why #transparency & frequent communication is beyond critical. More from @247Intouch - bit.ly/3bTCWNN

To say this is exciting news would be a massive understatement! Both @247intouch & @KnoahSolutions are leaders in the #customercare industry, focused on pairing the #customerexperience with best-in-class technology! More here: bit.ly/3b2BckN

Points and #perks are great, but to really show appreciation for a brand's most loyal customers, providing a #VIP #CustomerService experience is essential - bit.ly/311loKk via @247intouch #loyalty

The market for professional #servicerobots is growing rapidly making 2020 a very exciting time for the retail, hospitality, health care, and logistics industries.

78% of Latinas do not feel welcome and included, do not feel invited to share their ideas, or do not feel confident their ideas are heard and valued at work — and 46% of black women feel their ideas are not heard or recognized. s.hbr.org/30wSZeX

For customers seeking a quick & informative interaction, while gaining answers in real time, #chat is increasingly the channel of choice. bit.ly/2FP5mcY via @247intouch #CX #CustomerService

#Automation is shaping the future of #data collection and analysis. @wearelaivly explains - bit.ly/2s4XEIe

Very pleased to officially announce that the @247Intouch family is continuing to grow - this time into #Europe! Hello #Athens, #Greece! More here: bit.ly/2FtTzjS #BPO

Nothing brings our 24-7 Intouch and @wearelaivly teams together like their shared love of tacky #holiday apparel. Well, almost nothing... ❄️🎄#247IntouchWPG

With just 25% of the Canadian #tech sector consisting of female employees, many companies need step up their game when it comes to #diversity and #inclusion - bit.ly/2PxDxv6 via @wearelaivly

A graph or a chart alone can’t illustrate the types of interactions #customerservice agents are solving. Here's how to gain buy-in from your executive team through #data bit.ly/2P5vRjw via @247intouch

#2020 will set the tone for the next decade of #tech innovations, specifically in the areas of #ArtificialIntelligence & and #MachineLearning. Here's some of the #techtrends to look forward to for next year - bit.ly/2Rk4X93 via @wearelaivly

@_JayHarmon @_JayHarmon Thanks for the feedback. Based on your comment, there may be some options you’re unaware of that could be helpful. DM me and I’ll connect you with someone to assist.

@jefffettes I’ve been working at 24/7 for 5yrs. Our biggest downfall right now is starting off with 8pts in SP. We are loosing people due to life problems and they just got there only to be terminated due to sickness or kids. Can’t they start off with 10 or 11pts? #HelpUs

#SaaS is experiencing a continuous evolution, of which #AI & #MachineLearning play a significant role. Here's why this matters bit.ly/35FIffK

The ripple effect of #EmployeeEngagement engagement goes further than #retention retention. Engaged employees are also more likely to participate in #referralprograms, which helps recruiting teams deliver high quality candidates - bit.ly/2qrw2w8 via @247intouch

#BusinessIntelligence on its own is an important asset, but by leveraging #machinelearning as well, the #tech solutions and strategies used to analyze, interpret, and utilize #data will be significantly improved 🤖 More on the #LaivlyBlog - bit.ly/2O9I5Gk

When engaged employees stay with a company for longer periods of time, they feel a greater connection to the company and its people, making them strong advocates to refer others to apply - bit.ly/373eneT via @247intouch #EmployeeEngagement #retention

Can Attendance really be fun & games? It sure can, thanks to #Superpunch - bit.ly/2NOOIxy

We're pleased to share some exciting news from our friends and partners at @mapleleaf! They're officially the first major #foodcompany in the world to become #carbonneutral! More about the biggest and boldest step in their #sustainability journey here - bit.ly/2NNvFDW