JioCare

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@RakeshKt2 Hi Rakesh, we never intend to let you down. We can see that there is already a service request raised for your concern. Please be assured, we are working on your service request and will get back to you soon. Appreciate your patience in meantime – Akshay twitter.com/messages/compo…

@JioCareers @JioCare @JioNews @reliancejio @jiomukeshambani @JioHotstar Order No. CO0001QXGD2B Order no. CO0001RN9TDZ The answer to this is that you people are facing this problem since last 2 months, today the bus is not getting installed due to other plans.

@siddhantranjans available plans - Ishveen (2/2)

@siddhantranjans Hi Siddhant, we regret the inconvenience caused and here to help. As per the latest update, the services on prepaid Jio number will be disconnected over a period of time, if not used. If customer wishes to resume the services, then he can recharge with any of the (1/2)

@JioCare does your customer service work on sunday? I have been on call for 20 mins and listening to your music but no human interaction. My request from 28th march has still not processed.

@RahTom94 Hi Rahul, that's not the experience we aim for. We would request you to DM your registered mobile number and JioFiber ID so we can look into it – Sudhanshu twitter.com/messages/compo…

@Gurpree42166774 @JioCare @JioCare this is really insane, how the Internet accessible to some of the users at same premises however we were told that there is outage of 2 hrs, kindly look into asap.

@JioCare How do I connect with you guys??? My internet has been down since morning and the red light is continuously blinking on my router. Your app is not allowing me to raise a complaint, and no one is picking up on customer care either. This is really frustrating.

@meme_uploader0 alternate contact number, so we can get a chance to turn your experience around – Meenakshi twitter.com/messages/compo… (2/2)

@meme_uploader0 Hi, that certainly isn't what we want our customers to experience. Kindly DM the exact problem faced and provide your complete address which should include, flat or house no, building name, street name, landmark, city and area PIN code along with your Jio number & an (1/2)

@JioCare never buy jio sim worst internet.

@mohi_mitu Hello Mohi, we are here to help you. We are taking your request to cancel the Home Care visit from the backend. In the interim, if the Home Care Engineer calls, please inform him that the issue is resolved and a visit is not needed - Pawan twitter.com/messages/compo…

@JioCare Please cancel Service Request No. SR00002KFZUE asy jiofiber service is working fine now

@sahoojii having trouble, handset model that you are using, alternate number, complete address where you faced the issue with (house number/name, street/road name, locality/area name, landmark, city and state, PIN code) – Meenakshi twitter.com/messages/compo… (2/2)

@sahoojii Hi Prabhat, that certainly isn't what we want our customers to experience. In order for us to look into the issue, request you to DM us the following details: Jio number, date and time when you faced this issue (in last 48 hours), website/app name with which you are (1/2)

@reliancejio @JioCare @_MukeshAmbani Is this the real face of #jio with unlimited 5 g plan. With download speed of only 1.2 mbps. So sad of your network complaing since a year no progess. I am porting to airtel bye

@HritikA91777846 Hi Ritika, we are here to help you. We shared the details over DM kindly check - Shradha

@JioCare Replied with the details on person chat please take urgent action

@JioCare JioFiber not working since morning. Reported at 10:30 AM—was told UP West issue will be resolved in 2 hours. Still no connectivity. Helpline just keeps me waiting. Please resolve ASAP. @DoT_India

@Nish_1000 Name Proof Of Identity/Proof Of Address number (last 4 digits) - Yashoda twitter.com/messages/compo… (2/2)

@Nish_1000 Hi Nishikant, we truly regret for the inconvenience caused. We have raised a request with our team to expedite the engineer visit. We request you please reconsider it. If you still wish to cancel the services, please DM the following details - Father’s/Husband’s (1/2)

@JioCare Stop saved replies. Wakad team, installation is still pending with NO change in my SR status. Still being ghosted by engineers. Is this the "Digital India" you promise @reliancejio? If you can't handle a new installation, how will you provide srvic? OrderID:NO0001COICZ6

@rahulbhorya87 Hi Rahul, we are here to help you. Please know that our team is working to restore the services at the earliest. You will receive an SMS once the services are restored - Sudhanshu

@JioCare +91-1262315362 my said jio fibre wifi is not working. Unable to make complaint through app. Jio customer care is also not working. Pls support. Worst service by jio.

@hotgirlzss Hi, that certainly isn't what we want our customers to experience. Kindly DM your JioFiber ID and registered number to assist you and get a chance to turn your experience – Meenakshi twitter.com/messages/compo…

@reliancejio @JioCare poor service and very slow app, WiFi down for 4 days still no engineer is coming, I kept calling them but no one is answering very disappointed

@rkp2028 Hi, we are here to assist you. Our team will check your email and get back to you after they check the feasibility and requirement - Mohit

@JioCare फिर भी कितना समय लगेगा,

@JioCare I want to installation of tower in my ground land in rural area.

@RaviDubey666903 t.jio/JIOFBR/Get_Jio… We are sorry for the poor experience you have had. Thank you for bringing this to our notice. We have forwarded your feedback to the concerned team for action - Pawan twitter.com/messages/compo… (2/2)

@RaviDubey666903 Hello Ravi, we are always here to help you. Your lead has been cancelled. If you still wish to get a new JioHome connection, please raise a fresh request. You can book now by visiting: jio.com/airfiber/ If you have the MyJio app, you can also visit: (1/2)

Paid for Jio Fiber installation but got scammed. Advisor took payment and is now unreachable. No support from customer care—only automated responses. This is fraud and unacceptable. Immediate action & refund required. Reliance Jio please respond. @reliancejio @consumerforum_

@surya13491 trouble 4. Handset model that you are using 5. Alternate number 6. Complete address where you faced the issue with a) House number/name b) Street/road name c) Locality/area name d) Landmark e) City and state f) PIN code - Akshay twitter.com/messages/compo… (2/2)

@surya13491 Hi Surya, allow us an opportunity to look into this for you. In order for us to look into the issue, request you to DM the following details: 1. Jio number 2. Date and time when you faced this issue (in last 48 hours) 3. Website/app name with which you are having (1/2)

@reliancejio, @RelianceDigital @RIL_Updates आप से अनुरोध है कि कृपया 5G रिचार्ज करने के बावजूद 3G का भी स्पीड नहीं मिलती है, यादि आप स्पीड मे सुधार नहीं करते हैं तो ये सबसे खराब टेलिकॉम सर्विस हो गयी है, दूसरे कंपनी मे पोर्ट करने के लिए मजबूर होना पड़ेगा..

@Informer4world You are a valued part of the Jio family, and we are committed to delivering the best possible service. Let us work towards resolving this for you – Pravin twitter.com/messages/compo… (2/2)

@Informer4world Hi,we would truly appreciate the opportunity to improve your experience. Please DM us your JioFiber ID and registered mobile number, Please share more details about the issue you are facing over DM. Our team is here to support you and ensure everything is taken care of. (1/2)

Why everyone facing internet slowdown today? @ViCustomerCare @reliancejio @airt