Jiobit

Life360 acquires Jiobit. Life360 will make significant investments in R&D and growth under the Jiobit brand, establishing Chicago as a new development center for the San Francisco-based software company. Read the announcement and see our open positions. jiobit.com/blog/life360-c…

@M_linh23 Thank you for reaching out to us. For further assistance with your replacement order, please contact our Customer Care Team via our help page: bit.ly/Customer__Care We'd love to help in any way we can. Thank you. - MG

@jiobit customer service so bad , my device had issues since January 2024 , the care team couldn’t find out the problem they offered sending me a replacement, after that they sent me the UPS tracking numbers , but they never ship out

@SoraBlue77 We're sorry to hear of any difficulties. For assistance, please contact our Customer Care Team via our help page here: bit.ly/Customer__Care If you previously reached out, please send a DM with the email tied to your ticket so I can pass details to our Care Team. Thank you. -MG

@jiobit it's interesting you guys have a Twitter account but can't answer an urgent customer support question in the 24-48 hrs. Most of your competitors have LIVE support 24/7. I have *two* non-functioning devices and pay for two full, separate monthly plans.

@mjnoir1 Sorry to hear about the trouble with cancelling your Jiobit subscription. To assist you with this, please reach out to Jiobit Customer Care (bit.ly/3LExMHp) and click on "Chat with Us" or "Submit a Ticket". We look forward to hearing from you. -MM

@jiobit hello I've been trying to cancel the service for six months how can I talk to someone?

Life360 acquires Jiobit. Life360 will make significant investments in R&D and growth under the Jiobit brand, establishing Chicago as a new development center for the San Francisco-based software company. Read the announcement and see our open positions. jiobit.com/blog/life360-c…

@TheRealCPHPhD We're sorry to hear about any difficulties getting in touch with our Customer Care Team. Please contact us via our help page: bit.ly/Customer__Care. You may simply tap on 'Submit a Ticket' near the bottom of the screen. We hope to hear from you soon. - MG

@jiobit disappointed in the support from jiobit. Device broke and the chat bot takes you round and round with no solution. Asks you the same questions without resolving it. Keep getting charged with no way out.

@RAWR1000 Thank you for reaching out. We'd love to connect, understand more, and try to turn things around. Please contact us via our help page: bit.ly/Customer__Care so we may better assist you. We look forward to hearing from you. - MG

@jiobit Once download the app, I was banned . You are not able to even make a phone call to jiobit. I really had high hopes for the device until I got banned where the check out does. Be aware when you download the app you will get banned right away . A huge disappointment.

@mutafaiel Thanks for asking. Jiobit is not compatible internationally at this time and cannot track outside of the U.S. Happy to help! - MG

@jiobit Does this item work for children outside of the United States and all over the world when traveling?

@ChrisAl51469324 Sorry to hear about the incorrect location updates on the app. We'd love to connect and look into this. Please reach out to Jiobit Customer Care (bit.ly/3KVzpk1) and click on "Chat with Us" or "Submit a Ticket". We look forward to hearing from you. -MM

@jiobit Cali did not go anywhere at all this day. What is up? And home and Fawn Creek are actually within a block of each other!

@ChrisAl51469324 Sorry to hear about the incorrect location updates on the app for Cali. We'd love to connect and look into this. Please reach out to Jiobit Customer Care (bit.ly/3KVzpk1) and click on "Chat with Us" or "Submit a Ticket". We look forward to hearing from you. -MM

@jiobit Having some really ridiculous issues with our Jiobits. Here’s a photo of Cali on my lap as I get a message telling me she has left the house.

@seven58o Thank you for your feedback. We're always looking for ways that we can improve, and we greatly appreciate your input. We’ll be sure to pass along your feedback for our developers to consider! - MG

@Ed50916770 We're sorry to hear about any difficulties your Jiobit is experiencing as well as if there was a missed call. Please reach out to us via our help page: bit.ly/3HqrLNE We'd love to look further into this and help in any way we can. - MG

@jiobit Will you be investing in customer support with real people on the line that can help? Product is worthless if cannot connect and yes’s I have reset and cell service is not the issue. Believe it’s a data plan issue or defective product. I can’t get a call back.

@seven58o Thanks for bringing this to our attention. The Customer Care team would like the chance to help with this. Please reach out to Jiobit Customer Care (bit.ly/3KVzpk1) and click on "Chat with Us" or "Submit a Ticket". We look forward to hearing from you. -SR

@sim37 Thanks for getting in touch. The Customer Care team would like the chance to help with this. Please reach out to Jiobit Customer Care (bit.ly/3KVzpk1) and click on "Submit a Ticket". We look forward to hearing from you. -SR

@jiobit why can I not pay my subscription annually (or for the 2year term) one time ie $107.88 per year or $215.76 for the full term. I DO NOT like you debating my card monthly. I have NO control over these charges. And the possibility of interrupted service is too important.

@wha_mtl Great question! Due to 5G service limitations, the Jiobit device must be located within the United States in order to successfully track and share its location. For more info, visit bit.ly/3MVEgEF. -MM

@fortressmighty Absolutely! Wishing you a wonderful week :)

@fortressmighty Hey There! Thanks so much for letting us know. can you please shoot us a dm with your account info so we can look into this further for you. This is absolutely not the experience we want to deliver.

@atorres7882 HI angel, Thanks soo much for getting in touch. Can you please shoot us a dm with your email information so that our team can look into any issues you're facing. This is absolutely not the experience we want to deliver.

@itsjSully Hey there! We'd be happy to look into this for you! We replied to your dm so just shoot us over your email so we can connect with our support team regarding this!

@RogieRog Hey There! You can actually see a comparison at the bottom of this page regarding Whistle and Jiobit- bit.ly/3Sd4UYQ. In regards to WiFi you'll just need to connect it to a 2.4G network and you'll be all set :) -bit.ly/3qUmG7U

@jiobit If you're better than @WhistleLabs, I'm interested! I know that's a low bar to set since Whistle is complete trash!

@KSchiffert Thank you so much for the feedback and this is absolutely not the experience we want to deliver. Can you shoot us over a dm to let us know if your issue has been resolved. We absolutely want to make sure things are working well for you!

@jiobit LOVED our tracker for our last year of school. However, we are having trouble getting it to work now. Your customer service team has been FRUSTRATING and agonizing to work with. I encourage you to examine your customer service procedures- it's preposterous.

@IslandDustin If you're with them, you most likely won't be able to use live mode if they are within bluetooth range. I would recommend the WiFi fence as you can control the range and have the notifications begin sooner and that way you can use Live Mode- bit.ly/3B6bydN

@jiobit "Keep in mind, Live Mode is not available when the Jiobit is at a Trusted Place or connected to you or a Care Team Member’s phone." So, can I start tracking a walk before I leave my home, or must I wait until we're out of WiFi range? That's a problem w/ @WhistleLabs .

Need a refresher on your past adventures with your pet? Take a look at the Timeline feature for 7 days of consecutive location history📍 . jiobit.com/features/timel… (Pro tip: unlock even more with Jiobit Plus)