JiscMail - national academic mailing list service

As of today, Wednesday 21 August, Jisc and all sub-brands will cease activity on X. We will continue to operate @jiscmi as a broadcast outlet for any outage issues and technical updates. Read our full statement here: ji.sc/LeavingX

The JiscMail Service is now back to normal operation. Please accept our apologies for any inconvenience caused over the last couple of weeks. Full report at jiscmail.ac.uk/20230111-Servi…

@ed_mcdonagh Hi Ed. Could you forward the details (including the name of the list you're trying to post to) to help@jisc.ac.uk, quoting "Ongoing JiscMail Issues" in the subject please?

@jiscmailhelp Great news - we are still getting SPF fail and dkim fail headers though - can this be fixed?

Update: We're making progress... Emails are slowly coming through - Just waiting for queues to clear now... More info at jiscmail.ac.uk/20230111-Servi…

@JoBrodie @psci_com Thanks Jo. We believe that posts submitted via the web interface are working now - We just need a few more people to confirm it, before we announce it more widely.

@jiscmailhelp For psci-com it *seems* like using the web i/face works - someone replied to me so it looks like they got a copy, plus it's on the archive & pinged out a tweet to @psci_com ("Posts submitted to lists directly from the website claim to be successful, but don't actually "post"")

Apologies for the lack of comms re the ongoing issues. More information here: jiscmail.ac.uk/20230111-Servi…

@RosieFean Hi Rosie. Yes, as soon as we think delivery to the owners list is reliable, we'll be sending out comms. Thanks for hanging in there!

@jiscmailhelp Thanks for sharing. Will an email with this information also be sent out to list owners?

Update: What a nightmare! Whilst some messages appear to be getting through, a large number of users are still receiving "rejected" notifications. We're continuing to work with the software vendors, and will provide more info as we get it.

Update: The software vendors have informed us that things are returning to normal, and that they will continue to monitor things over the weekend. We'll continue to monitor our mailboxes, and will provide updates where appropriate. Thank you for your continued understanding.

Update: Issue with email communication "timeouts" identified. More info at jiscmail.ac.uk/20230111-Servi…

Update: We've recently identified a secondary issue causing some mail servers to repeatedly retry sending posts to JM, in turn causing our servers to send numerous "Rejected duplicate post" reports. We are working to resolve the issue and apologise for any inconvenience caused.

@nicolelawox Hi Nicole. If your list has archives, please check to see if your message is listed. If not, and you haven't received any error messages (don't forget to check your junk folder!), please retry and/or email help@jisc.ac.uk for the team to look into it.

@jiscmailhelp Hello, I have sent a new msg to my mail list last night (didn’t see the maintenance msg) in the UK. It seems it still hasn’t come through. Should I send again or just wait for the system to be back to normal?

Update: We're very nearly back to normal service - Thank you for your understanding. Full report here: jiscmail.ac.uk/20230111-Servi…

@JoBrodie Hi Jo. We were able to differentiate those who'd been auto-unsubbed from those who'd done it manually, and only re-added the former. Please let us know if you spot any anomalies. (PS. Thanks for keeping your subs in the loop!)

We've now gained about 300 additional subscribers on psci-com, which possibly means that people who'd unsubscribed intentionally might be a bit miffed to find themselves re-added. Oops. (Ppl often join, post, then leave straight after or move to a diff't job, or change focus)

@BRWMcMillan Hi Brian. Could you forward a copy of the report to help@jisc.ac.uk please? The team are busy working their way through the backlog of tickets but will investigate and get back to you ASAP. Thanks.

@MontanasBajas Hi Adriana. No, your previous subscriptions should have been reinstated now.

@jiscmailhelp Do I need to re-subscribe?

Update: The root cause of the deliverability issues has been identified and corrected, however a number of users may have found themselves unsubscribed from their selected lists. We're working hard to get this rectified, and more info will follow shortly.

Service Disruption: We are currently experiencing difficulties in delivering email messages to some recipients and are investigating as a priority. List archives are unaffected. More to follow.

Heads-up: JiscMail will be undergoing essential maintenance on Wednesday, 25 May 2022, between 10pm and 11pm BST. During this time, some functionality will be limited / unavailable. We apologise for any inconvenience caused.

The JiscMail service is now operating normally. Please accept our apologies for any inconvenience caused during the outage. Please contact help@jisc.ac.uk if you spot something that's still not quite right.