Jitbit Helpdesk

Setting up a public status page for Jitbit: statuspage.jitbit.com

I've been mostly shitting on AI these days (also sick of the "built 15 apps in 15 minutes" crowd), but Claud just did something wild for me, a project that would otherwise take MONTHS. Had it help me rip out our entire search engine (we're talking millions and millions of records) and migrate it from SQL "full-text search" to a small embedded, in-process Lucene port (Lucene is what powers Elasticsearch under the hood). Our app has thousands of tenants with millions of tickets - the search went from 7-8 seconds down to fucking milliseconds. The rewrite was the easy part though. The real work was all the one-off CLI tooling for index rebuilding, compaction, deduplication, gradual deploy... Literally dozens of tools. Also prep-work, tech-stack deciding, risk analysis, benchmarking, planning... The reindexing job itself ran for 39 HOURS STRAIGHT, reporting nice progress graphs and auto-fixing errors as it went. It just finished and eberything checks out not gonna turn into one of those AI evangelists, but claude saved me weeks of the most tedious infrastructure grind imaginable. And I've been trying to approach this project for literally YEARS.

We're back up. Sorry for the troubles. It was a 7 minute downtime. We're investigating the root causes.

We're aware of the issues and actively investigating.

We've just upgraded our statuspage to a newer, better, faster (and cheaper) service. statuspage.jitbit.com

How we managed to stay online during Cloudflare's outage jitbit.com/news/5383-how-…

AWS is having network issues, causing partial 2-3min outage for our customers in Europe. We're looking into this

Total downtime was 7 minutes. We are sorry about that. There was a memory leak in the code that we deployed in the morning. All fixed now.

We are having issues with the web server at the moment. We're investigating.

Jitbit Helpdesk is now listed on Microsoft AppSource appsource.microsoft.com/en-us/product/…

We've analyzed hundreds of professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and most valued features in helpdesk solutions. Here's what we found: jitbit.com/news/helpdesk-…

The number of bots that come after your SaaS once it gets traction is INSANE

This is what he's talking about: youtube.com/watch?v=-wLlkS…

We're about to go down for some scheduled maintenance in the next couple of hours expect 2-3 mins downtimes

iOS: apps.apple.com/us/app/jitbit-… Android: play.google.com/store/apps/det…

Our mobile app got a massive update. It's now faster, smoother and more reliable! Now out of beta and live on iOS and Android.

DHH right now

So, uhm... Looks like half the Internet is down — Google Cloud, Cloudflare, Claude, npm, and more. We're still up on AWS... for now at least

We are working on a new integration with MS Teams. If you use both Jitbit and Teams could you drop a line to our support or DM here? We have a few questions, thanks.

Android Beta is now also available: play.google.com/apps/testing/c…

P.S. iOS only for now... But it's X-platform, so most features should work on Android right out of the box when released

🚀 New Jitbit Mobile App We’ve rebuilt our mobile app from scratch—fully native, fast, and stable. Help us test it! testflight.apple.com/join/ZTbxYqvd