Jack Ryan

1.2K posts

Jack Ryan

Jack Ryan

@jmfryan

Dad. Principal Engineer at @intercom. Breaker of things.

51.551992,-0.077427 Katılım Nisan 2008
680 Takip Edilen273 Takipçiler
Jack Ryan
Jack Ryan@jmfryan·
I've been experimenting with a way of editing @intercom Fin procedures in a code editor. You can use all your familiar tools, including AI! I want to put it in the hands of people who enjoy experimenting. If that’s you then please get in touch and tell me what you'd build.
English
0
1
10
814
Jack Ryan
Jack Ryan@jmfryan·
@TordReklev thank you for taking a photo with my son today. He was thrilled to meet you.
English
0
0
1
128
Jack Ryan
Jack Ryan@jmfryan·
I’ve been working on ways to integrate our AI agent Fin into pretty much anything. It means folks can use the full power of Fin, including workflows, actions, etc, wired up to anything they like - the command line, a cmd+K interface, their own messenger. Beta coming soon!
English
4
8
42
11.8K
Jack Ryan
Jack Ryan@jmfryan·
Yesterday our @ThaiAirways flight kept us on the tarmac in sweltering heat for over two hours before cancelling the flight due to broken aircon. Today we are back in a sweltering plane on the tarmac. You can’t make this stuff up
English
2
0
2
274
Jack Ryan retweetledi
Intercom
Intercom@intercom·
15 minutes to see the future of Customer Service? That's a fair swap. We're going live with some BIG news about our latest AI breakthrough on April 10th over on LinkedIn. You could watch it later–but you’ll miss out on the live AMA with our leadership team in the comments 👀 Watching is easy, no registration required. Simply click "Attend" here inter.com/bfy-apr and you’ll be notified when we’re live 🔴
Intercom tweet media
English
4
36
65
15.9K
Jack Ryan
Jack Ryan@jmfryan·
“Daddy did you know that honey is actually bee vomit”
English
0
0
2
154
Jack Ryan
Jack Ryan@jmfryan·
I (and many others) have been working on this for a while. I am really proud of this latest update.
Des Traynor@destraynor

We launched a *huge* Tickets upgrade, shipping feature requests from as far back as 2016 → intercom.com/ai-help-desk/t… ← * 3 Ticket types (Back-office, Tracker & bulk replies, and User-facing) * Omni-channel (great in Messenger & Email) * Company portals (let users see all their company's tickets) * Custom states, custom ~everything

English
0
0
11
539
Jack Ryan
Jack Ryan@jmfryan·
It’s been a few days since I moved from android to iOS. Early thoughts 1) Face ID is so good, especially when integrated with a password manager 2) Apple wallet is way easier to use that google wallet when you use multiple cards 2) It takes way longer to charge than my android
English
2
1
2
394
Jack Ryan
Jack Ryan@jmfryan·
My younger son just poured half a pint of double cream into the salad drawer of my fridge. I'm struggling to think of a more chaotic evil act.
English
0
0
2
146
Jack Ryan
Jack Ryan@jmfryan·
Me: meticulously plans DIY projects on graph paper My victorian house: lol what's a right angle
English
1
0
12
432
Jack Ryan
Jack Ryan@jmfryan·
@carbdiem You'd obviously be way more likeable if your face said "unsociable and committed to renting"
English
0
0
0
91
Jack Ryan retweetledi
Des Traynor
Des Traynor@destraynor·
🚨ʟᴀᴜɴᴄʜ ᴅᴀʏ🚨 Today Fin, our GPT-4 powered conversational support bot becomes a full product and our first few hundred customers are onboarding. We’ve ran a great beta and the results have been frankly staggering
Des Traynor tweet mediaDes Traynor tweet mediaDes Traynor tweet mediaDes Traynor tweet media
English
9
18
168
45.9K
Jack Ryan retweetledi
Intercom
Intercom@intercom·
Cancel your AI Bot launch meeting, Fin's got it covered! Just point our new AI bot at your help content and you're good to go ⚡️ Customer Service has never been so seamless. Not to be dramatic, but FIN CHANGES EVERYTHING! Want to know why?... 👉intercom.com/fin
English
0
7
24
2.2K
Levent Ali
Levent Ali@lebreeze·
Woken up by a knock to the head followed by “go to the office and ask the man to give you money for toys.”
English
2
0
7
687
Kelly O'Brien
Kelly O'Brien@OBrienEditorial·
@jmfryan @lebreeze The Horizon Zero Dawn tall neck!! (It may have been on my wishlist for a while…)
Kelly O'Brien tweet media
English
1
0
1
40
Jack Ryan
Jack Ryan@jmfryan·
@OBrienEditorial @lebreeze To make things worse, I sent you these links (knowing you are a sucker for words), and then immediately went to sleep myself.
English
1
0
0
58
Kelly O'Brien
Kelly O'Brien@OBrienEditorial·
@jmfryan @lebreeze Jack. This is too real. It is 11pm, I cannot bear this level of realness. 🥲🙃🫠
English
1
0
0
29