Joao

Remember, CSAT response rate can vary depending on channel, industry, use case, among other factors. If you feel like you could be getting more responses, try implementing these suggestions! Do you have any additional tips? #customersatisfaction #customerexperience

2️⃣ Follow up on your initial survey by creating another automation to target support requests that don't have a satisfaction score. This is also a great opportunity to let your customers know how valued their feedback is.

Disappointed with your #CSAT response rate? Let's superpower it! 🦸‍♂️ 1️⃣ Timing is crucial. Timing your CSAT emails can massively increase your response rate. Start by checking your current response rates to determine the best window to ask for this feedback.

So let's say goodbye to siloed touchpoints and hello to a more holistic approach to CX! Any other ways you've seen businesses break down silos and improve their CX? #CX #CustomerExperience #JourneyMapping

Some ways to do this might include investing in technology that allows you to track and analyze customer data across all channels; encouraging collaboration between different teams, providing comprehensive training and resources; and soliciting feedback from customers.

Unpopular opinion: Siloed CX Touchpoints are so yesterday! 👀 We all know how frustrating it can be to interact with a business that doesn't seem to have its act together when it comes to customer experience. 🙄

By taking a journey-centric approach to culture change, companies can unlock the power of a customer-obsessed culture for delivering exceptional customer experiences. #customersuccess #journeymapping #CX #CultureChange

To create a customer-obsessed culture: 1️⃣ Connect executives to the customer experience with journey maps. 2️⃣ Encourage employees to co-create solutions with customers. 3️⃣ Socialize journey maps across the organization.

Thread: Culture is the key to a successful customer-centric approach! 🔑

6️⃣ Success - Empower customers to skill up & grow in their careers. Zendesk & Salesforce run communities for troubleshooting, training, mentorship, & more. Anything you'd add to this list? #community #customerexperience #cx

5️⃣ Engagement - Customer retention, loyalty, & increased contract value. Culture Amp's People Geek community is built for both customers & industry, fueling engagement & acquisition.

Thread: Community is the new competitive advantage 💡💪