

Joe Cunningham
3.9K posts

@joecopywriter
Email anthropologist | Stop "sending emails," start sending priority messages | HubSpot Partner | MarTech contributor








You told BetterHelp your deepest secrets. They packaged them and sent them to Facebook, Snapchat, Pinterest, and Criteo. As @sharbel explained in an article, people signed up for BetterHelp specifically to avoid the exposure that comes with traditional therapy, no insurance claims, no employer access, no paper trail. The app's own privacy policy said: "we will never use your information for advertising purposes." That was a lie. BetterHelp took user questionnaire answers, emails, IP addresses, and the single fact that someone had sought mental health counseling, and sent it to ad platforms. The purpose was building "lookalike audiences," profiling people who resemble someone seeking therapy so advertisers could target them. 5.5 million individual data points were sent to Snapchat alone. Not anonymized trends or aggregate statistics. Individual-level mental health data matched to email addresses and device IDs. The reason this was possible: BetterHelp isn't bound by HIPAA. Legally, it's a tech company, not a healthcare provider. Licensed therapists operate inside the app, but the data architecture runs under tech company rules. No federal health privacy law applies. The gap exists because HIPAA was written before therapy apps existed. Nobody updated it. It gets worse. BetterHelp's own terms of service stated: "We do not represent to verify, and do not guarantee the verification of, the skills, degrees, qualifications, licensure, certification, credentials, competence or background of any Counselor." The FTC fined BetterHelp $7.8 million in 2023. The company never admitted wrongdoing, paid less than a week of profit, kept the same business model, and remains the most downloaded mental health app on earth. The data already inside ad networks was untouched by the settlement. The irony is the point. The specific desire for privacy is what made these users valuable. They weren't the customer. They were the inventory.






Petsmart can handle this one of two ways let’s hope they don’t blow it


