Johnson Consulting Group

We're here to help, that's why JCG's expert business consultants are offering free crisis management consultations. Give us a call, let's get through this together. bit.ly/39dfPLp

The data is in—and it’s changing how death care leaders should think about growth. Our 2026 Trends & Insights Report breaks down what today’s families value most, where pricing pressure is coming from, and how experience design impacts performance. lp.constantcontactpages.com/su/A2xHZKY/TI2…

We’re proud to have been part of the transaction supporting the affiliation of Arrington Funeral Directors and Crematory with Park Lawn Corporation. Congratulations to all involved. 📰 Funeral Director Daily coverage: funeraldirectordaily.com/arrington-fune…

Did you miss Taylor's discussion with Excellence in Customer Service Award Winner, Jay McAfee? No problem watch the recording to gain customer experience insights today! youtube.com/watch?v=3lo9Qa…

🏆Announcing the 2025 Excellence in Customer Service Awards Johnson Consulting Group is proud to recognize the organizations setting the standard for exceptional service across the funeral and cemetery profession. Congratulations to this year’s honorees! johnsonconsulting.com/johnson-consul…

Did you miss the last Insider Perspectives with Lacy Robinson? No problem! Watch her discussion with Ed Defort regarding NFDA's Consumer Report now!  youtube.com/watch?v=xBlJVz…

What does Customer Service Excellence actually look like? We’re spotlighting award-winning service with Jay McAfee on Tea Time. • Boost survey participation • Build training + accountability • Utilize feedback to drive improvement Register: @6e27e7db-03d7-453e-9346-3d5130c82abd" target="_blank" rel="nofollow noopener">events.teams.microsoft.com/event/8c7cee30…

🍀 Happy St. Patrick’s Day! Wishing everyone a day filled with a little luck, good cheer, and time spent celebrating with your community. From all of us at Johnson Consulting Group, we hope you have a wonderful St. Patrick's Day! #StPatricksDay #GoodFortune #Celebrate

📊 Inside the NFDA Consumer Awareness and Preferences Survey Join Lacy Robinson as she sits down with Ed Defort, publisher and editorial director of NFDA Publications, to break down key insights from the NFDA Consumer Awareness and Preferences Survey. @6e27e7db-03d7-453e-9346-3d5130c82abd" target="_blank" rel="nofollow noopener">events.teams.microsoft.com/event/79faed21…

On National Funeral Director and Mortician Recognition Day, we honor the dedication, compassion, and professionalism of funeral directors and morticians across the country.  #FuneralService #FuneralDirectors #Morticians #Leadership #ServiceToFamilies

In case you missed Tea Time last week, we’re sharing the replay! This session is packed with tips and tricks for getting the most out of our customer survey tool and turning feedback into actionable insights. youtube.com/watch?v=ZPaRsP…

We had a blast at the CANA Symposium last week! 🎉 It was an incredible opportunity to connect with peers, share ideas, and be part of such meaningful conversations. Thanks to everyone who made it a great event—we’re already looking forward to the next one!

⛳️ The greatest show on grass… and one of our favorite JCG traditions! We always have a blast hosting events during the Phoenix Open, and this year did not disappoint. From great conversations to even better company, these moments are what make our community so special.

Did you miss the last Johnson Consulting Conversations: Insider Perspectives and Stories with Lacy Robinson? No problem! Read Lacy's in-depth follow-up blog now! johnsonconsulting.com/leadership-man…

TOMORROW 11 AM PT/ 2 PM ET Join us for another Johnson Consulting Conversation hosted by Lacy Robinson and her guest Vince Roberge who will share an inside look at JCG’s Leadership and Management Program and how it transforms funeral service leaders. @6e27e7db-03d7-453e-9346-3d5130c82abd" target="_blank" rel="nofollow noopener">events.teams.microsoft.com/event/5e08e348…

We’re pulling back the curtain on Johnson Consulting Group’s Leadership & Management Program—a hands-on experience designed to help funeral home and cemetery professionals lead with confidence, clarity, and purpose. 🔗 Read the blog: funeralvision.com/get-a-sneak-pe…

According to NFDA, a nearly 50% of funeral homes are expected to be transferred within the next 5 years.  That shift creates a major opportunity for funeral directors who are ready to step into ownership.. Read our article to learn what ownership entails johnsonconsulting.com/funeral-home-o…

Thank you to Victor Buonfiglio for the kind words.  #TestimonialTuesday #funeralprofession #JohnsonConsultingGroup #funeraldirector #funeralhomelife #deathcareindustry

It’s never too early to start succession planning. Avoid the biggest mistakes funeral home owners face and set your business up for a smooth, successful future: johnsonconsulting.com/7-mistakes-of-…

Great customer service drives family satisfaction. Our data shows the highest NPS (95%+) comes from families who found a funeral home through: ✨ Online reviews ✨ Reputation ✨ Personal recommendations #CustomerExperience

A strong funeral home runs on a financial plan built for resilience, clarity, and long‑term success. If you want to make smarter decisions and build a future‑ready business, start with a plan that puts data and strategy at the center. Read the full blog  johnsonconsulting.com/funeral-home-f…