Joseph Michelli, Ph.D.

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Joseph Michelli, Ph.D.

Joseph Michelli, Ph.D.

@josephmichelli

New York Times #1 Bestselling Author, Professor of Service Excellence -Campbellsville University, Customer Experience Hall of Fame, CX Consultant, Board Member

Pinellas Park, FL Katılım Nisan 2009
15.4K Takip Edilen18.3K Takipçiler
Joseph Michelli, Ph.D.
Joseph Michelli, Ph.D.@josephmichelli·
Customer effort predicts loyalty. But effort isn’t just operational — it’s emotional. 🔁 Repeating info 🧭 Confusing steps 🧩 Disconnected tools AI helps — but only with thoughtful design. 🤝 Humans + tech in sync = less friction, more loyalty. 🎧 Listen now: drjosephm.podbean.com/e/the-hidden-c…
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