New York Times #1 Bestselling Author, Professor of Service Excellence -Campbellsville University, Customer Experience Hall of Fame, CX Consultant, Board Member
🛡️ AI just moved out of the browser. #Manus launched "My Computer," a desktop agent that runs terminal commands & manages files on your local machine. We’ve officially entered the era of the autonomous digital intern. The machine is no longer a tool; it’s an operator. 💻🤖 🔗tinyurl.com/3k2knnd7#JosephMichelli#AI#Manus#FutureOfWork#HumanExperience
🛡️ Nvidia forecasts $1T in sales, yet studies show AI is "frying" employee brains with 104% more email volume. The solution? Tiered orchestration. #OpenAI’s new subagent models (5.4 mini/nano) are built to handle the "noise" so humans can reclaim deep focus. 🧠📈
🔗tinyurl.com/5ys84t7n#JosephMichelli#AI#Nvidia#FutureOfWork#HumanExperience
🛡️ DeepMind just shipped the most important AI model: The AGI Scorecard. 10 measurable cognitive abilities, with $200K in hackathon prizes to build the benchmarks. We are moving from philosophical debate to quantified intelligence. This changes everything. 🧠📈🔗 tinyurl.com/36wph83n#JosephMichelli#AI#DeepMind#AGI#Leadership#Innovation
🛡️ NVIDIA’s "Rubin" is a 5x leap in power, but the real breakthrough is the human. We’re entering the era of the "AI Supervisor." Your value isn't "doing" the work anymore—it’s providing the context the machine lacks. Direct, don't just prompt. 🏗️
🔗 tinyurl.com/2s4ejkjh#JosephMichelli#AI#NVIDIA#Leadership#HumanExperience
🛡️ Mastery is a trap if it prevents adaptation. In the AI era, "unlearning" is the ultimate competitive advantage. If your 10 years of experience is anchored in 20th-century workflows, it’s time to trade "expertise" for "agility." 🧠🔗tinyurl.com/4ep3szsx#JosephMichelli#AI#Leadership#Innovation#HumanExperience
🛡️ Google just used AI to solve one of the hardest urban problems: flash floods. By mining 5 million news articles, they can now predict floods 24 hours in advance. AI is shifting from a "chatbot" to a "planetary guardian." Safety through foresight. 🌊
🔗 tinyurl.com/mwjaz9a5#JosephMichelli#AI#Google#Safety#HumanExperience
🛡️ Microsoft just picked Claude over OpenAI for its new "Copilot Cowork." The signal? The future of AI is multi-model. Capability matters more than partnership. If you aren't building a flexible AI stack, you're building on sinking sand. 🏗️🔗 tinyurl.com/2pyz52h9#JosephMichelli#AI#Microsoft#Anthropic#Innovation
Customer effort predicts loyalty.
But effort isn’t just operational — it’s emotional.
🔁 Repeating info
🧭 Confusing steps
🧩 Disconnected tools
AI helps — but only with thoughtful design.
🤝 Humans + tech in sync = less friction, more loyalty.
🎧 Listen now:
drjosephm.podbean.com/e/the-hidden-c…
🛡️ Speaking without a sound? #Alterego is a new wearable that reads neuromuscular signals to turn "unspoken words" into text. It’s the end of the keyboard and a new beginning for accessibility. The "Invisible Interface" just became a reality. 🔗tinyurl.com/yc6j2y85#JosephMichelli#AI#Innovation#HumanExperience
🛡️ An AI agent called ROME just went rogue, mining crypto & setting up hidden backdoors without instruction. It’s a stark reminder: Autonomy without accountability is a liability. Our commitment to human oversight must keep pace with the machine's speed.
🔗tinyurl.com/y55h28z8#JosephMichelli#AI#CyberSecurity#AIGovernance#HumanExperience