Julio

@RogersHelps still marked as an area outage. 8 days already.

@jrodri Good morning Julio, this does not seem right! We definitely want to help you get to the bottom of this. Is your service back up and running? Please send us a DM whenever you have chance, so we can take a deeper look into this. ^mg

@RogersHelps It is now 4 days without internet! No accountability from Rogers

@RogersHelps Outage continues, 6 days now

@jrodri Oh no! I'm sorry to hear that, Julio! I was under the impression that your issue has now been resolved. Can you kindly share the details of any further issues you're currently facing? Perhaps we can help out. Feel free to send us over a DM to get started. 🙂 ^yc

@RogersHelps I really hope you do. I am filing a formal complaint to CCTS.

@jrodri determining the right solution to the problem. We genuinely appreciate your patience and feedback and will try to do better moving forward. 🙂 ^yc (2/2)

@RogersHelps Service was restored by changing the router. This could have been solved day 1, but Rogers opted for making my life miserable for extra 4 days instead.

@jrodri Good afternoon Julio. I apologize if we haven't got this right the first time. A pattern of complaints from an area over the course of a few days could elevate an individual issue to an area outage. Are you still without service at this time? ^ch

@RogersHelps After 5 days with no service, multiple tickets, shifting resolution times, and hours on chat and calls. It was labeled an “area outage” when it was just me. Poor diagnosis.Poor communication.No ownership. Customers should not have to chase support for days to get service

@jrodri Julio, going a week without service is incredibly difficult. We recommend continuing to follow up with tech support to ensure the issue stays active on our end. They can also submit a request to review compensation for the days your service has been offline. ^ms

@RogersHelps oh, I have spoken with tech support, it has been a week without service, and guess what? no one is fixing it... and nobody is held accountable... just me paying for a service I don't get... and not able to work, causing great amounts of damage...

@jrodri Sorry to the issue is ongoing for such a time after multiple tickets. The current status of any open tickets can be checked at rogers.com/support/how-to…. Should further support be needed, please connect with tech at 1-888-764-3771 so we can ensure proper steps are being taken.-Eric

@RogersHelps Sure , now is the 5th day without internet, and several tickets had been opened and closed wothout proper resolution. No visit, and still no internet. Enjoy reading all interactions in this ticket: C211902090

@jrodri Hi Julio, thanks for reaching out. Can you let us know what's happened so far? For example, is there an open ticket or a pending tech visit? With a bit more detail, we can better guide you on the next steps to get this resolved. ^clh

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