@borvgaming@discord_support hey since discord responded to you, could you let me know what happens? I've been having similar problems and no responses. Thanks!
@discord_support i think it's pretty messed up that you can pay nitro for 3-4 years straight and end up being flagged by AI and banned (while doomscrolling), only to be forwarded to another AI that reviews the previous one and concludes that it was right itself
please help.
Our systems flag content by matching it against known harmful material. This kind of similarity matching can produce false positives, which is why a member of our Trust & Safety team always reviews flagged content before any action is taken.
The intended behavior is to temporarily pause uploads during that review, not ban the account.
@PumpkinSpree@discord_support hi since discord support asked you to send them a DM, could you let me know what happens next? My account has a similar issue, thanks!
@discord_support@discord_support I’m just writing here again just in case my post wasn’t seen beforehand. I really need your help discord because I truly don’t want to lose my account of 5 years. I have too much important stuff there and I’ve spent so much money on it
We know that's not a satisfying explanation if this was your account, and we should have caught this sooner. We're working on better safeguards so this can't quietly happen again, and more broadly, on making sure our safety systems don't penalize people who did nothing wrong.
If something still feels off with your account, reply here.
@zorkian hey! ive had 2 support tickets in total that have just been plain ignored for over 5 months (no bots, no humans) and my account has a big issue. I've tried everything but im getting no responses and ignored everywhere. could you please help? Thanks!
It appears that I cannot pay Github for more Copilot credits. I told it to spend up to $200 of additional usage - it got to $60.51 and said "you've hit your additional usage limit." And there's no higher tier I can upgrade a personal account to.
Fascinating revenue model, tbh.
@discord@discord_support I made a follow up ticket to the one that has not a single response in 5+ months, and that new ticket also has no response in over a week! Help please my account needs supportA
@discord@discord_support my discord account was banned unfairly 30 days ago i have made multiple tickets on your support website none of them have been answered in the past 30 some days can you guys please help me my discord account nume was petrollover
@Baemonfim Hmm, that does sound odd. Could you please DM us the email address or phone number associated with your Discord account? That would help us look further into this issue.
@discord_support my account was banned and the ban was overturned but i still cant log in and its been more than 40 hours since the ban was overturned. Assuming this was just an account bug i used an alt account and now that account was banned for ban evasion despite the overturn
@discord_support@discord I made a ticket regarding this punishment and havent gotten a response in over 3 months! Can someone look at this? Check DMs please!!
@CuscaQueen@discord_support@discord_support the same thing happened to me, another one of my tickets has went 3+ months without a response, and still no dm back on twitter/x!
Hey @discord_support, my account was banned. The tickets I submit are closed without a proper review of my case. I would like direct contact with a support team member to explain the situation.
@discord@discord_support hey! Its been over two weeks and I havent gotten a response on my support ti ket from anyone, could you guys check it out? The ticket is #63874092. And, if possible, could I DM you guys to help resolve the issue? Thanks!
@discord_support could someone look over my ticket (#63972401) for a false suspension? So far the only responses ive been getting are from ai/robots that provide no help. Could a real human look over my ticket?
@discord@discord_support Hi can i please speak to a real person about my account getting suspended? I submitted a ticket (#63809621) a few days ago and have not gotten a response at all besides from the bot that didn't help me at all!