Kathleen Acker

So grateful for the gift of grandkids (especially when your team loses😩)—just two of our crazy crew. 💛“Enjoy the little things, for one day you may look back and realize they were the big things.” 💛Robert Brault instagram.com/p/CjzSIhDuvDb/…

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@vueling still nothing from you?? No phone number has worked to speak with anyone. It’s been almost a week since my daughter’s bag was lost. You’ve stopped communicating.

@vueling This is way more than inconvenient !!!!

@kathleenacker Hello Kathleen. We are sorry for the inconvenience. We assure you that the colleagues of the lost found are doing everything possible to locate the suitcase and return it to you as soon as possible. In the meantime, 1/2

@vueling we need help with a lost bag. Does anyone there care?

@vueling You are the only one who responds at all. We weren’t given a PIR number. The numbers I call only offer voice prompts and the system is not able to respond to my voice responses. It’s ridiculous.

@vueling What on earth is wrong with @vueling ????

@kathleenacker we recommend that you check the updated status of your bag through World Tracer: vueling.com/en/vueling-ser… once is localised the status will change from search to delivery, kind regards 2/2

@vueling You don’t seem to understand that we do not have a PIR number. We were not given that at Los Angeles international airport when someone took down the information. We need someone to look up the information from the bag tag. I cannot get any help when I call.

@vueling The bag tag is VY807375

@vueling I called the number given and hit the appropriate prompts. When asked what happened to the luggage I said lost and the voice system didn’t understand and disconnected me after several tries.

@meehikabarua @vueling I was told to call the number between certain hours, which I did, for personalized service, which I did. Nothing personalized. It’s horrible. Where’s our bag?? Stolen? Sold? Trashed? How is this so hard? We also weren’t given a PIR #.

@vueling @kathleenacker Vueling lost my bag too while coming from Florence to London. Every time I call them they ask for some pir and we never received any pir code when we filled forms. They said we will get it on email/text but it's been 48 hours now and nothing. Is it the same with you?

@Tip_Chai @vueling @AnkurCh89959317 I am so sorry—this airline clearly has major issues. Terrible and so frustrating.

They also denied many people on our flights from Florence to Sicily yesterday. They lost almost all passengers luggages to Sicily. They still could not find luggages today after more than 24 hrs. What a show🙃. @vueling @AnkurCh89959317 @kathleenacker

@vueling Can you help at all?? I’ve sent DMs?? No response. Unbelievable.

@kathleenacker Hi Kathleen, we are sorry for the incident with your baggage, could you please give us more information by DM? Your PIR number and reservation number? Thanks!

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