Kerena Marchant

@HMRCcustomers That’s what I was using to talk to John on after a long wait just to get the treatment I got. I’m not using it again with that kind of web chat assistant

@kerena27 You'll still be able to use webchat to speak to someone. Sofia

@HMRCcustomers why are your chat people so unhelpful - “John” just left the chat after failing to help me having kept me holding for 20 minutes I’m Deaf and can’t ring you. After 50 mins in a queue to talk to an advisor with a simple query this is a disgrace

@HMRCcustomers Unfortunately being Deaf none of these options are accessible to me as I have explained. Johns action has deprived me of access to your service

@kerena27 Ok thanks for confirming. Without access to records we can't check this here. You can find other ways to contact us here: gov.uk/get-help-hmrc-…. Sofia

@HMRCcustomers Yes my tax code last tax year was apparently put against a code for a small pension that there wasn’t enough money to pay for my salary. That was sorted in November moving the code onto my salary but there is still this mess and no way to contact you for a Deaf person after John

@kerena27 Thanks for confirming. I'm sorry this happened. Is it an amount owed from PAYE? Sofia

@HMRCcustomers No he just ended the chat. He did not tell me why the underpayment wasn’t sorted last Nov and how to sort it out. Also why I only just received the letter after 30 jan deadline. I’m stressed about this and he did not help at all

@kerena27 Thanks for confirming. Did he advise why he wouldn't deal with your query? Sofia

@HMRCcustomers I thought I had done so in November when I changed my tax code to avoid this huge underpayment happening again. Also to discuss why I only received the notice of payment today. He refused to deal with me. I’m Deaf so can’t phone you

@kerena27 Thanks for confirming. Were you wanting to make a payment? Sofia

@HMRCcustomers Yes I’m sure there is a record of it

@kerena27 Were you speaking to the adviser on our Self Assessment webchat service? Rob.

@HMRCcustomers It was disgusting behaviour. It was regarding how to pay my arrears and why I missed the January dealing and asking why when I contacted in November these arrears weren’t taken at source. I’m Deaf and can’t ring you and need to discuss this. Johns behaviour was awful

@kerena27 Hi Kerena , I am sorry to hear this has happened to you. We can assist you here if you have a general query. Amandine

Urgently looking for a speech therapist to work with a young Deaf adult who as a result of deafness, oromotor difficulties and sever jaw mis-alignment needs intensive speech therapy to begin eating again pre and post surgery. Happy to travel Surrey/Sussex/Kent/London/Hampshire

@johnpringdns @Neurodiversit19 Without you there would be little awareness of this. The threat is real and imminent. Already lives are being destroyed by the DWP and it will get worse not better.

@Neurodiversit19 Thank you.

Today I'm seriously questioning why I do what I do. Across the country there are, apparently, just a handful of people interested in significant evidence that #DWP is in a state of crisis and facing near collapse of its benefits systems. How is this not critically important?

@NatWest_Help Done as I cannot loose another days work was on realy uk to at west 8am-8pm yesterday and we started again today at 8am it’s a disgrace

@kerena27 Sounds like you are having a bad time with this , can you pop me a DM with your full name sort code and post code and i can take a look in to your issue? 👍Mike

@NatWest_Help nat west is incompetent we have spent 8am to 8pm yesterday via @relayuk to be told all resolved after being passed round the bank again and again refusals to use relay U.K. card and account still blocked today so we start at 8am with this. Can’t even buy food

My son has been in hospital since 15th December with a life threatening condition. “Dr didn’t prescribe one “. He had no interpreter until 20/12/2022 and now for 2 hours a day as inpatient with no interpreter for assessments.

Yesterday was clearly a bad day for booking BSL interpreters. 2 Deaf friends, 2 medical appointments with no interpreter. For 1 of them this was the 3rd time! Different hospitals in 2 different counties. Whoever has this contract is literally taking the piss. @NHSEngland 1/3

@Ruth__Alexander He’s keen to get his story out there - somatic symptom disorder is a diagnosis that is given when they fail to find anything physical. In his case he has had neck surgery which our expert says is the cause. Dysphagia is so misunderstood.

@kerena27 I’m so sorry you’re going through this.

Featuring some very resilient, and very sweet, children and their parents bbc.co.uk/sounds/play/w3…

@SWLSTG_NDS He is full BSL with dyslexia and finds 2 D VRS difficult to use. He is still in A and E needing a Deaf Psy inpatient placement abandoned by the system

@kerena27 hello, we are not sure under which hospital your son went to. Have they tried to use VRS?

@SWLSTG_NDS letting Deaf BSL users down and putting them at risk. My son has been in A and E for 8 days now with no interpreter, no signing staff and cast into hearing MH that he can’t engage with.

@NRCPD I have made a complaint. It is extremely worrying however that skills working in mental health for example are listed and vulnerable Deaf put at risk. Skills are verifiable by proof of CPD courses and practice

@kerena27 Hi Kerena, we only verify that a professional is qualified to practice in a registration category, as well as their registration status. It's up to the professional to list additional skills. If you're not happy with their practice, please get in touch and we'll look into it.

Why do @NRCPD list interpreters’ skills that they can’t verify? This leads to them listing skills they haven’t got and working in areas they are a liability in e.g mental health. Skills can be verified by CPD proof of attendance. I have just made a complaint!