Keurig

@DebbieA916 Thank you for bringing this to our attention, Debbie. We're sorry to hear that this has been your experience. Our Consumer Care team is standing by and happy to review your case. Please contact us at 1-866-901-2739, Monday - Friday, 7am -10pm EST, for further assistance.

@Keurig I’ve descaled my machine and run like 5 tanks of clear water through and the descale light STILL won’t go out!!

@darealclownbaby We're sorry this has been your experience, Jon. Please send us a PM with your phone number, email, and the brewer’s serial number so we can assist. twitter.com/messages/compo…

Hi @Keurig, Over the past two weeks I’ve made multiple attempts (phone, chat, email) to resolve an issue with my brewer (SR0009898910), including sending full documentation, but have not received a response. Can someone please escalate and assist?

@nhnonna Thank you for bringing this to our attention. We're sorry to hear that this has been your experience. Our Consumer Care team is standing by and happy to review your case. Please contact us at 1-866-901-2739, 7 days a week, 7 am - 10 pm EST, for further assistance.

Dear @Keurig I am in a tizzy. My recent purchase of your Brew and Chill coffee maker has stopped working. First I couldn’t get the descale light to go off, and now NO lights are turning on at all. #WithdrawalHasStarted

@cdcole55 We're sorry this has been your experience, Michael. Please send us your contact information so we can connect you with a leader from our Consumer Care team!

.@Keurig you send me a text saying my auto-delivery is about to ship, meaning you know my account info. I click the link to see what it is. A million hoops to log In. Cancelling.

@jmac8779 We're sorry to hear about the inconvenience here, Jimmy! We'd love to help resolve this quickly. Please contact our Consumer Care team at 1-866-901-2739; they're available Mon-Fri from 7am - 10pm ET.

@Keurig Any tips on clearing an “lr” Code on my duo 5100?

@mobydee71 We're sorry this has been your experience, Darren. Please send us a DM with your contact information so we can connect you with a leader from our Consumer Care team!

@Keurig this is one of the worst machines I've ever had.. constant error messages...#keurig

@lbk21 Larry, our Consumer Care team is standing by and happy to review your case. Please contact us at 1-866-901-2739, 7 days a week, 7 am - 10 pm EST, for further assistance. twitter.com/messages/compo…

@Keurig Larry Blackburn (859) 576-0359 600 Dove lane Richmond, Ky

@Keurig need some help please. Purchased a new Keurig at Christmas time 2025 as I had a much older unit that had been having issues. Put my new Keurig in service in January. It has stopped working already! S/N 82.1165.RDC8SPR. Can you please contact me?

@lbk21 Thank you for sharing that information with us, Larry! We’re going to connect you with our Customer Care Team so they can further assist you.

@Kernicteris We're sorry this has been your experience, Cameron. Please send us more details regarding your experience and contact information so we can connect you with a leader from our Consumer Care team!

@Keurig how can we get a leader to call us back? I have an ongoing issue and you have stripped your frontline workers of power to make things right and compensate when things go very wrong. I am surely not the only one in a vicious cycle of help center handoffs.

@Daddyfixxit We’re sorry to hear about the inconvenience here. We’d love to help resolve this quickly! Please send us a PM with your phone number, email, and the brewer’s serial number so we can assist. If you placed an order online, your order number would also be helpful.

@Keurig @Keurig my frother went out on my brand new brewer. My wife called and customer service said they would call back but never has. Help please. My wife isn't very happy without.

Each piece of the Alessi ️❤ Keurig collection features Alessi’s iconic Girotondo motif. A symbol of joy and peace, now, a piece of your home. Tap here 👉 krg.bz/3oLRqaz to bring it home and #brewthelove

@victoriac62714 We're sorry this has been your experience, Victoria. Please send us a DM with your contact information so we can connect you with a leader from our Consumer Care team!

@Keurig I have been trying to call customer service for a week. Your always closed!

@Jedi_Colin We're sorry this has been your experience, Colin. Please send us your contact information so we can connect you with a leader from our Consumer Care team!

@Keurig I haven't been able to place an order for 4 weeks, it just doesn't work. Today your customer service told me that nobody has been able to place an order for the past month. How curious that is. How are you guys still in business? 🙄

@Garys314 Thank you for bringing this to our attention, Gary. We're sorry to hear that this has been your experience. Our Consumer Care team is standing by and happy to review your case. Please contact us at 1-866-901-2739, Monday - Friday, 7am -10pm EST, for further assistance.

Hey @Keurig — bought your coffee maker with pressure option from @Costco. Pressure feature stopped working after 1 day. Got a replacement. Same exact problem. Two defective units in a row. What's going on with quality control? #Keurig #ConsumerAlert

@therealTJBoz We’re sorry to hear about the inconvenience here, Tim. We’d love to help resolve this quickly! Please send us a PM with your phone number, email, and the brewer’s serial number so we can assist. If you placed an order online, your order number would also be helpful.

@Keurig What the heck is wrong with my sweetie pie????

@Spotsofhappine1 We're sorry this has been your experience. Please send us your contact information and order number so we can connect you with a leader from our Consumer Care team!

I'd be wary of Keurigs shipping dates...still waiting. Why give me a date? Ugh never again. Deceptive practice the BBB would be interested in. 🤔 @Keurig #wtf

Thank you for bringing this to our attention, Mark. We're sorry to hear that this has been your experience with your machines. Our Consumer Care team is standing by and happy to review your case. Please contact us at 1-866-901-2739, Monday - Friday, 7am -10pm EST, for further assistance.

@_K3V__ We’re sorry to hear about the inconvenience here, Kevin. We’d love to help resolve this quickly! Please send us a PM with your phone number, email, and the brewer’s serial number so we can assist. If you placed an order online, your order number would also be helpful.

Ayo @Keurig ! I have a Keurig K-Slim + ICED and the machine stopped working during the descaling process and now won’t turn back on. It never said add more water and continued trying to brew when no water was left in it. It will no longer turn on. 😞

@UniBKnowledge We’re sorry to hear about the inconvenience here. We’d love to help resolve this quickly! Please send us a PM with your phone number, email, and the brewer’s serial number so we can assist. If you placed an order online, your order number would also be helpful.

@Keurig what would cause this?

@divinecrystalz We’re sorry to hear about the inconvenience here, Audrey. We’d love to help resolve this quickly! Please send us a PM with your phone number, email, and the brewer’s serial number so we can assist. If you placed an order online, your order number would also be helpful.

I think my Keurig just died ??? Shit will not turn on anymore wtf