Kevin Turner

If building a future-ready workforce is a priority for your organization, be sure to join the eighth annual ISG Future Workplace Summit, May 6-7 in New York, to explore the latest trends and the role AI should play in developing your strategy. dy.si/d7Kmfp

Upcoming ISG Provider Lens™ reports will examine providers leveraging GenAI, agentic AI and other technologies to help enterprises redefine their contact center operational frameworks and improve end-to-end customer experiences. dy.si/9Vmsh

Leaders with Princess Cruises, Mondelez, McCann Worldgroup, Vantage Risk, Saatva and more will join the ISG Future Workplace Summit in New York, May 6–7, to discuss AI in the workplace, optimizing productivity and managing through economic uncertainty. dy.si/ysvmhD2

Enterprises in the U.S. are investing in new technologies and services from the Salesforce ecosystem as they explore the potential of AI. An ISG Provider Lens™ report notes Salesforce CRM gives enterprises the ability to access and use big data. dy.si/DyvWCX

Companies need systems that can continuously run intelligent processes, using AI, ML and analytics, to make the best use of product information. New ISG Buyers Guides™ say PIM systems will evolve into AI-enabled PXM platforms within the next two years. dy.si/PLNbD

This article by ISG's Jon Harrod explores strategies for an intelligent network that ensures seamless communication and connectivity and enhances collaboration, workplace services, edge computing, cloud connectivity, security and enterprise sustainability. dy.si/qsn7R

AI is now an integral enterprise asset that needs its own business team. ISG's Steve Hall tells InformationWeek an AI innovation unit can prioritize use cases, establish proper guardrails and ensure the right data assets are used to train models. dy.si/wEmZpy

#GenAI is opening new avenues for increased employee productivity and efficiency as employers strive for experience parity. A new #ISGProviderLens study will examine providers of workplace services and solutions. dy.si/BNiJ8

PNC Bank, Barclays, Comcast, SoulCycle, Expedia, AGCO, Acenda Integrated Health, Autocar Trucks and more will join the ISG Xperience Summit in New York, to share strategies for driving experience-led transformation with AI and other new technologies. dy.si/XttTM

AI governance requires a multi-disciplinary approach, says ISG's Dorotea Baljevic in InformationWeek. It may involve teams ranging from data science and AI to technology, business, governance and risk and compliance teams -- even researchers and customers. dy.si/B2nYW32

ISG will coordinate the publication of ISG Buyers Guides™ and ISG Provider Lens™ reports, offering clients simultaneous access to research on software products and associated consulting, implementation, integration and managed services. dy.si/PcSN7h

Today’s vehicles require specialists in computer vision, IoT and big data analytics. ISG's Bob Krohn and Anamika Sarkar explore how automakers and tech providers are collaborating on autonomous driving, data analytics, cloud computing and 5G. dy.si/Z97W8e

ISG will coordinate the publication of ISG Buyers Guides™ and ISG Provider Lens™ reports, offering clients simultaneous access to research on software products and associated consulting, implementation, integration and managed services. dy.si/9fAj6Z2

In a Reworked look inside Google Gemini 2.0 Pro, ISG's David Menninger says Pro's standout feature is its larger context window, which allows more information to be included in prompts and output, eliminating the need for analysts and data engineers. dy.si/wkGbZ

The ISG Star of Excellence™ CX Insights Report for 2024 shows that GenAI earned the lowest average CX score of any emerging technology. The findings suggest many clients believe the value they get from GenAI services does not yet justify the cost. dy.si/5j9QL92

The regulatory landscape in Europe leads the world in forcing transparency and verifiable progress on sustainability initiatives, but an ISG Provider Lens™ report says more companies in Europe genuinely want sustainability. dy.si/ovfNhc2

AI has limitations, ISG's Wayne Butterfield says in Forbes India. Research consistently shows that 75 percent of consumers still prefer to engage with human agents rather than AI when dealing with complex issues. dy.si/EMgz

Tech disruption and shifting consumer expectations are turning leaders into transformation champions. Join the ISG Xperience Summit to learn how Autocar Trucks, Barclays and MSU Federal Credit Union are exploring transformative experience initiatives. dy.si/P6b8zQ2

A focus on results measured by metrics like velocity, predictability, quality and acceptance is a key differentiator in high-performing IT development teams that are successful over the long term, ISG’s Shriram Natarajan tells InformationWeek. dy.si/u7dV3c

Cost optimization has become a strategic necessity for business resilience and long-term success. In this article, ISG's Bill Huber explores how AI can reduce operational expenses, increase productivity and automate labor-intensive tasks. dy.si/Bvipi