Nick @ Knowledge Manager

My 6 Step Knowledge Management Partnership Process: 1) Initial Meeting 2) Discovery 3) Business Case Assessment 4) Solution Definition 5) Implementation Plan 6) Implementation Each step explained in depth 👇

Writing SOPs are BORING But if you ever want to be able to delegate or outsource work consistently they are 100% necessary

@CSMikeCardona Anything can be automated, but it’s important to ask WHY you’re automating it in the first place And also 100% agreed on documentation If you don’t have documentation, do you even know what you’re trying to automate?

This is the way One of the biggest mistakes I see folks make (me included) is automating way too early The only automations I’d prioritize once you nail down a repeatable sales process are lead-gen and onboarding Just don’t forget to document 👊 (FYI: This applies to most client-based businesses, not only automation agencies)

@gentoftech As long as you have the processes and documentation down automation can be done later Reminds me of this Elon interview youtu.be/Jgw-_hlFQk4?fe… Automation is the last step after you figured out exactly how you should solve a problem

I run an automation agency We have nearly nothing automated Why? We are growing too fast to automate. Document now, hire global talent, then automate later once we stabilize again.

Every organization NEEDS Knowledge Management. Whether you’re a solo business owner, A manager of 5 employees, Or you’re the CEO of a 10,000 person company The knowledge in your organization needs to be captured and reused. Don’t neglect the investment in KM

An external knowledge base can be a great way for a company to build a community around its product @Spotify does this extremely well with how they built theirs

Imagine if you could have 24/7 customer support with a small upfront cost 24/7 support for your product around the world All while giving your customers a consistent answer to all their questions That’s what building an external knowledge base does for your business

@NiklausFuller I like this advice. I always worried about working with friends, but hiring them part time at a great rate is a fantastic idea

Get friends to pitch in: Most of your friends are just like you. They have skills and want a side hustle but, unlike you, they don't want to sell. Negotiate an hourly rate for project work. Pay them well so they don't flake. Most of my friends I pay $100/hr for niche work. They prefer to be behind the scenes but occasionally I need them on client calls. Set that expectation upfront.

Beg. Borrow. Steal? If you're bootstrapping, you need to be creative. Here are a few creative ways I've bootstrapped my consulting business to $1M in contract sales last year:

@Spotify has one of the best external Knowledge Bases I’ve seen But what makes it so good? Here are 7 features that Spotify's knowledge base has that make it so effective

This is going to be one of the most powerful uses of AI in my opinion Having chatbots that actually answer your questions Or having a customer chat that can respond quickly and accurately That would be nice

@ayushtweetshere Is this for a company or for individual use Highly recommend @Guru_HQ for housing a company knowledge base @msonenote is my personal knowledge base go to

Best app to host support docs and knowledge base?

If you have any questions about developing a robust external knowledge base share this post and give me a follow @kmanager100

External Knowledge Bases are an invaluable tool to companies to build trust with their customers Some companies do the bare minimum and provide a couple of FAQs But @Spotify treats their Knowledge Base as an extension of their marketing and brand building