KnowledgeOwl

Not to hoot our own horn, but we are pretty darn proud of so many of our customers <3 You can see of the public knowledge bases our customers have built in KnowledgeOwl here on our new Showcase: knowledgeowl.com/showcase/

Our Reporting feature can be really handy in knowing how your knowledge base is being used, and what parts you might want to improve on. Take a peep at our feature walkthrough video here if you'd like to learn more about it: youtube.com/watch?v=wHkA_U…

Building a nest from scratch is difficult! So is creating a new knowledge base. Taking pieces of information from all over the place and forming them into one cohesive structure is no small task. We thought we'd help with some advice on getting started: knowledgeowl.com/blog/posts/you…

We, like so many of you, always make a point of putting our customers first - but how do you make sure you're doing so within your content? @MarciaRJohnston's super helpful blog post will show you how knowledgeowl.com/blog/posts/cus…

In case you missed last week's #WisdomWednesday, we covered how to use the Customize Text tool to change your article template. Fly along with Kate as she breaks down the latest updates! 🌠 youtube.com/watch?v=coYk_h…

As owls, we're renowned for our eyesight, and we know the value of quickly locating what you need when you need it. Our search functionality delivers results, right out of the box. Check out our video for details! youtube.com/watch?v=doNocM… #OwlEyesight #EfficientSearch #VideoDemo

Recently hatched🐣: we added our Article template to the Customize Text tool! Join us for Wisdom Wednesday on July 5th; 2 PM EDT. We'll walk you through those changes and customization updates. eventbrite.com/e/wisdom-wedne…

Get seen, baby bean! Take a peek at our blog post about the benefits of tracking your career progress in Customer Experience - including some tips on how to approach that type of documentation: knowledgeowl.com/blog/posts/per… #career #docsoritdidnthappen #documentation #careerdevelopment

Eager to learn more about the ins and owlts of KnowledgeOwl? 🎓 🦉 This 5 minute demo will walk you through our knowledge base features and how you can best use the KO experience to create more shared wisdom with teammates and customers alike. 📹youtu.be/R8J2-Utra9E

Join us on June 7th at 12:30 EDT for Wisdom Wednesday! We're hatching part two of our series on Versions. This time, we're covering version review and activation. 🦉 For more details and registration information, click below: support.knowledgeowl.com/help/ww-versio…

Feeling owl-verwhelmed by all the knowledge base software options out there? We can help! 🦉 We've created a guide, a full list of kb software options and rubric that you can use to compare solutions : knowledgeowl.com/blog/posts/fin…

If you're using your knowledge base to share files, you'll want to attend this week's #wisdomwednesday session: "Sharing files: embeds, links, and URL directs, oh my!" on Weds., Feb. 1st at 2pm EST. See support.knowledgeowl.com/help/february-… for the meeting link!

We waited a bit to avoid the rush, but we've now posted our 2022 Product Year in Review. Not sure if you missed something we added last year? Curious how well we stuck to our goals? Check it out: knowledgeowl.com/blog/posts/202… #getyourdocsinarow #docsoritdidnthappen

Join us at 2pm EST on Weds. November 30th to learn do's and don'ts for keeping images and files up-to-date in your knowledge base. #getyourdocsinarow #wisdomwednesdays #november-30th-ww-updating-images" target="_blank" rel="nofollow noopener">support.knowledgeowl.com/help/wisdom-we…

Hiring alert: We're looking for someone who's passionate about helping customers and helping us build a better company. Our Lead Customer Success Owl will be responsible for designing and implementing our first customer success program at KnowledgeOwl: knowledgeowl.com/lead-customer-…

We're excited to have joined @peoplefirstjobs. We're currently hiring for two roles and would love to hear from you if you think you're a good fit! twitter.com/peoplefirstjob…

We are looking for an owl-mazing new Senior Developer Owl to join our 100% remote team. If you're a persistent and innovative developer who can appreciate owl puns, please check out the position: knowledgeowl.com/opportunities/

Looking to increase your confidence that you've updated *all* the places something is mentioned, without doing a full audit? Come learn what features and process our own team uses for just this on November 16th: #november-16th-wisdom-wednesday-kate039s-process-for-fast-documentation-updates" target="_blank" rel="nofollow noopener">support.knowledgeowl.com/help/wisdom-we… #getyourdocsinarow

We've published part 2 in our great divide blog series, on copying a knowledge base and updating it. This one's written by Scot, reflecting on his experiences actually doing this. Well worth the read! knowledgeowl.com/blog/posts/the…

@netherlandsbill We're so excited to finally share these owls with the world!