Hanene

@shoptemu I have been through those steps many times, and my tickets are being closed without resolution. I am not looking for more generic advice, I need an actual human to process my full refund as promised. Please stop sending automated replies and escalate this request

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@shoptemu This is fraud. I am giving you ONE last chance to process my full refund to my Visa before I proceed with the bank's formal dispute. This will cost you more than just the refund amount."

@shoptemu It’s interesting to see new products while you completely ignore my urgent order #1779389117004599 for 18+ days! Ihave reached out in DM and my tickets are being closed without resolution Please stop ignoring your customers and address my issue NOW! #Temu #CustomerService #Refund

@shoptemu "I have been through those steps many times, and my tickets are being closed without resolution. I am not looking for more generic advice, I need an actual human to process my full refund to my Visa as promised. Please escalate this request!

Thanks for bringing this information to us. See below for how to reach our official help team securely. Our agents will follow up shortly. To stay safe, don't post personal details here. 🔹 PC: Log in to Temu.com Click [Support] → [Chat with Temu] in the top-right corner Type your question and send it 🔹 Mobile (App): Open the Temu app and log in Go to the [You] page Tap the [headphone] icon in the top-right corner → [Contact us] Describe the problem in detail, submit, and wait for a reply

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Still waiting for a refund for #1779389117004599. 18 days of silence and delay! Your team keeps closing my tickets without solution. I demand a full refund to my original payment method, not store credit. This is a service failure. @Temu @TemuSupport #Temu #Refund @shoptemu

@shoptemu "I have posted an urgent complaint about my order #1779389117004599, please check it! I need a solution."