@laurenn_2 Hi Lauren. You would only be entitled to a refund via your bank account provider in selected circumstances, for example, if the goods or services paid for with a debit card are not provided. You may wish to contact Virgin again to check the terms of yo... santanderuk.response.lithium.com/portal/convers…
We’re working hard to support all customers who have been affected by the news from Thomas Cook. If you’ve been affected you can make a claim here: spr.ly/601516Cgh
Or speak to our customer service teams who can help you raise a dispute for goods & services not provided.
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