Lea Ward

Came across video for our 2012 IxDA award; today "I Want ToBe" program helps kids explore their lives ow.ly/FTaw30faMX2 @IxDA #custexp

Back to the future - understanding what shoppers want leads retailers to the town squares of yesteryear ow.ly/GJKi30faJ8c #custex

The horrific human consequences in view when we let the "market" regulate opioid prescriptions instead of gov ow.ly/FnUP30f74vd

Proud to be coaching two of these tech start-ups in design thinking at Yes!Delft ow.ly/mDLV30f0Hxb #cxdesign

Designing dementia solutions by truly understanding the person & their context. In Dutch @heibatb @decorrespondenthttp://ow.ly/vO1a30f049W

College lecture is done? @eric_mazur's peer instruction breathes life and learning into the auditorium ow.ly/iPOe30eYC0K

The incredible Amsterdam. Taking up social challenges with meat to the bone. ow.ly/Qw9J30eYBhB #startup #designthinking

The tale of 2 janitors, then and now. Or what unquestioning belief in 'the market' as arbiter of all leads us to via @nytimes

New classroom tests creative/analytical skills not recall @eric_mazur "look up whatever you want, whenever you want ow.ly/WGsb30eYCis

“I like missing out,” Newport says. “Less can be more.” ow.ly/JGCd30bqWuu

The Green Wave comes to bikes! #loveNL ow.ly/laqu30bqL8C

Corporate culture without trust btw company, employees & customers delivers big bucks, but not the CX ow.ly/pl9z309Dhuu #deleteuber

Fun in Amsterdam thanks to @arjenlubach #donaldwisesup #hehe

@ElaineGlusac I'm looking for Times article I think you wrote on long sledding run in Switzerland. Was in Oct -can't find...can you help?

Looking for cues in online chat to deliver more human experience - interview with Warby Parker via @FastCompany

Finally, a self-help programme I can relate to! Design Thinking for You via @NYtimes ow.ly/WHaBw #custexp

ToBe Worldwide provides the books; WakaWaka provides the solar light bhttp://ow.ly/VNVJi

@loeswitschge Leuk Loes, Thanks for the tip. What an incredible initiative. #custexp rossatkin.com/wp/?portfolio=…

The "Con(fidence) Artist" explained: he's the penultimate practitioner of best practice #custexp design ow.ly/VyHhY via @NYtimes

"Poppi": the CX designer's dream airline. Even with all this, I still fret the airport... ow.ly/UBD27 #custexp