Ledger Support

🧵 Important Security Alert for Ledger Users! 🚨 🔒As the crypto world grows, so do the threats. Phishing attacks are increasingly targeting Crypto Hodlers. Here’s how to protect yourself and your assets!

You are 100% right to be skeptical: Do NOT enter your phrase anywhere. Entering your recovery phrase into a website is a scam that will instantly drain your wallet. A legitimate site will only ever ask you to 'Connect Wallet' and sign a transaction with your physical device. Please double-check the legitimacy of this Space Coin claim. Scammers often use fake airdrops or migration claims to trick users into approving malicious smart contracts or typing in their seed phrases. If you need help or have questions, please contact us directly: support.ledger.com/contact-us

@Ledger I migrated my coins and now I'm trying to claim them, Space Coin, but unfortunately my storage won't connect. For some reason, I keep getting told to go to various websites and enter my twelve-digit phase. But I'm skeptical about that.

@OskareRuiz13547 Hello Anu, Thank you for sharing your feedback with us. We've forwarded this to the relevant team. If you have any additional questions or need further clarification, feel free to contact us here: support.ledger.com/contact-us Thanks.

@Ledger The only thing missing is for you to make the monthly recovery fee more affordable; 9.99 a month is very expensive, that would be ideal.

3 Ledger Wallet essentials you do not want to miss.. - Cash-To-Stablecoin - The CL Card - Ledger Recover Real world utility meets unbeatable security with recovery options, so you have total peace of mind while remaining free from compromise. 🤝

@KanZen_Kyoto Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: support.ledger.com/contact-us Thanks.

@Ledger I got ledger nano via website and followed protocol getting BTC premium campaign after getting it. But BTC has not been reached my wallet, yet. When can I get BTC?

@dude543393 Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: support.ledger.com/contact-us Thanks.

@Ledger The latest Nano X update has not resolved my ongoing connection issues; I still have to attempt multiple connections before it works on Chrome or Brave. Furthermore, since the update, I’ve encountered a new problem: the battery has stopped charging keeps popping up.

Hello, Ledger Recover is an optional subscription service that provides a secure backup for your Secret Recovery Phrase. It works by encrypting your recovery phrase and splitting it into three fragments, which are then stored by independent security providers. This allows you to restore access to your assets using only your ID and a Ledger device if you ever lose your physical recovery sheet, all while maintaining self-custody. You can learn more about the security and setup here: support.ledger.com/article/957936… If any further assistance or clarification is needed, feel free to reach out as explained here: support.ledger.com/contact-us Thanks.

@Ledger The Ledger recover sounds really interesting and I think would love to know more about how it gonna work, is it like recovery seed phrase or what

@Teny_cc Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: support.ledger.com/contact-us Thanks.

WTF @Ledger

Hello, Ledger Recover is an optional subscription service that provides a secure backup for your Secret Recovery Phrase. It works by encrypting your recovery phrase and splitting it into three fragments, which are then stored by independent security providers. This allows you to restore access to your assets using only your ID and a Ledger device if you ever lose your physical recovery sheet, all while maintaining self-custody. You can learn more about the security and setup here: support.ledger.com/article/957936… If any further assistance is needed, feel free to reach out as explained here: support.ledger.com/contact-us Thanks.

@Ledger I know bout the Cash to stablecoin and CL card features but I don’t know so much about Ledger Recover, what’s it all about champ

Hello, To help us investigate this properly, please contact our support team as explained here: support.ledger.com/contact-us When reaching out, make sure to include the token contract address, the correct ticker, and the project’s official website, so we can verify whether the asset is supported. Thanks.

@Ledger can you guys add support for burnie senders?

Hello, It's great to hear you're exploring the ecosystem! Ledger Recover is designed exactly for that peace of mind. It works by encrypting and fragmenting your private key into three shards, which are then distributed to independent security companies. No single entity ever has access to your full key, ensuring you remain in control while having a safety net for your recovery. You can find all the technical details and how to get started here: support.ledger.com/article/957936… If any further assistance or clarification is needed, feel free to reach out directly to our support team as explained here: support.ledger.com/contact-us Thanks.

I actually love all three features after reading and using some, but Is it just me or Ledger Recover has got me curious because I've never tried it. The idea of rebuilding access without giving up self-custody sounds really good So please I would love to know, How does it actually work, cause I'm thinking this could let me go harder on holding long term without the usual paranoia

Hello Apollo, CL Card availability today: United Kingdom, United States (except Vermont), Switzerland, European Economic Area (EEA), Brazil, Mexico, Colombia, and Canada. You can join the waitlist and you’ll be emailed if your country gets added: support.ledger.com/article/528361… Which country are you residing in now? If any further assistance is needed, feel free to reach out as explained here: support.ledger.com/contact-us Thanks.

@Ledger Years later ledger card still unavailable here...

@DollarB2389095 Hello, we are sorry to hear that, we assure you that we are available to help. For us to better investigate, please reach out to our support team as explained here: support.ledger.com/contact-us Thanks.

@Ledger @Ledger_Support if you could please reach out I asked for help on account previously at first I didn't have access to my account and now my account is whipped clean, so if you could please reach reach out and help me figure this out

Hello, Thank you for reaching out. We assure you that we have raised this to the dedicated team. In the meantime, you can safely manage your new WOJAK tokens by connecting your Ledger device to a compatible third-party wallet like MetaMask, Rabby, or by using the Zerion app directly in Ledger Wallet. Please find the relevant instructions below: - How to use Zerion in Ledger Wallet: support.ledger.com/article/685874… - Connect your Ledger to MetaMask: support.ledger.com/article/440436… - Connect your Ledger to Rabby: support.ledger.com/article/440980… If further assistance is required, feel free to reach out as explained here: support.ledger.com/contact-us Thanks.

@Ledger Can u put $WOJAK on ledger live 0x8De39B057CC6522230AB19C0205080a8663331Ef You still have the old contract Wojak CA 0x50 and it’s officially migrated to the new contract, 0x8d now Would be sweet to see this updated @Ledger

@DollarB2389095 Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: support.ledger.com/contact-us Thanks.

@Ledger @Ledger @Ledger_Support if you could please reach out I asked for help to my account previously at first I didn’t have access to my account and now my account is whipped clean, so if you could please reach reach out and help me figure this out

PSA 🗣️ fear and greed index, trending tokens, portfolio analytics. all in Ledger Wallet now. the tab switching era is over.

@itskim_D Hello Kim, we do not have such a program, but please reach out and open a ticket so we can further investigate and assist accordingly, here is how to do so: support.ledger.com/contact-us Thanks.

@Ledger Can I trade my old ledger in for a credit toward a new one? Pretty please with 🍒on top?

gm. not your keys, not your coins. say it back.

Hey there - Thank you for your feedback about the Ledger Wallet update. We'll make sure to pass it along to the correct team. If there's anything else we can assist you with, please create a ticket on our official Help Center, and a member of our team will be happy to help: support.ledger.com/contact-us - Cheers!

@Ledger please remove “Explore the Market” from the Home Screen.

Hey there - If at any point you come across that battery error on your NanoX, you can click both buttons quickly to bypass it, and continue with entering your pin, or signing transactions. Oftentimes, a simple firmware update does help resolve that battery error. If you're already fully up to date, you can reference this article from our Help Center with some steps on how to condition the battery: support.ledger.com/article/440923… Regarding connecting to Electrum-RVN, you can refer to this article from our Help Center for steps on how to go about that: support.ledger.com/article/360011… If you're still having issues with any of these two topics, please create a ticket on our official Help Center here - support.ledger.com/contact-us - and a member of our Support Team will be happy to further assist you. Cheers!

I can't open my Ravencoin Electrum wallet after my Ledger battery problem, do I have to buy a new Ledger again? And use my fk old phrase @Ledger

Hey there - We don’t have an exact ETA to share at the moment on when PulseChain will be natively supported in Ledger Wallet. Apologies for any inconvenience caused. However, you can use your Ledger Signer to create a PulseChain account, and manage those funds, via MetaMask. We have an article on our Help Center you can refer to here: support.ledger.com/article/555417… If you have any other questions, or need further assistance, feel free to start a ticket on our official Help Center here - support.ledger.com/contact-us - Cheers!

@Ledger no support Pulsechain , no buy 🤷🏻‍♂️

Too many people keep their crypto spread across random apps, exchanges, and software wallets. Chaos. Ledger keeps it simple: buy and manage everything inside Ledger Wallet, and let your Ledger signer hold your keys offline. One setup. Zero compromises. 🔒

Hey there - The Ledger Classic series signers, and Ledger Nano Gen5 are rated for up to 100 apps because apps are just interfaces for signing. If you need more space, you can uninstall and reinstall apps through the Ledger Wallet app, your coins are always on the blockchain, not the device. If you have any other questions, or need further assistance, feel free to start a ticket on our official Help Center here - support.ledger.com/contact-us - Cheers!

@Ledger how many coins can you store on it? 5? you guys need to up the memory on these things. there are over 5000 coins out there.

You know what to do 👇

Hey there - Apologies for any frustrations caused. This is definitely not the experience we want our users to have when interacting with Support. Can you please provide your case number so we can take another look? You can also create a new ticket on our official Help Center here - support.ledger.com/contact-us - include your previous case number in your inbound message, and a member of our team will be happy to take another look. Cheers!

@Ledger @Ledger Your customer support isn’t the best, I’m currently locked out of my ledger flex can’t buy, transfer, nor swap my money but look at it like an unclaimed trophy behind a glass. Please help me get back my account access

Don't let the rest of your day get in the way of you making the move 👀 Trade with Ledger Wallet, on mobile and desktop and secure each transaction on your Ledger signer 🔒

@EltommytoC Hey there - We don’t have an exact ETA to share at the moment on when $MEGAETH will be natively supported in Ledger Wallet. Apologies for any inconvenience caused. However, you can find all the supported Coins and Tokens in Ledger Wallet here - support.ledger.com/article/104797…. Cheers!

@Ledger add @megaeth please

gm. one piece of advice you'd give someone new to crypto. go 👇