Ledger Support

🧵 Important Security Alert for Ledger Users! 🚨 🔒As the crypto world grows, so do the threats. Phishing attacks are increasingly targeting Crypto Hodlers. Here’s how to protect yourself and your assets!

@PatrickAlphaC Hello Patrick, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: support.ledger.com/contact-us Thanks.

@Ledger Implement ERC-8213 please. I can’t verify long calldata strings right now.

gm. show us your setup.

Hi Soud! Thanks for checking. Unfortunately, we can’t ship Ledger products to Syria at this time due to regional restrictions. You can review our current shipping restrictions here: support.ledger.com/article/360006… If you are traveling soon or have relatives who could bring a device to you, that may be an alternative option. Regardless of how you receive it, always ensure you set up the Ledger Wallet yourself to keep your recovery phrase private. How to check a Ledger device is genuine: support.ledger.com/article/440438… If any further clarification or assistance is needed, feel free to reach out as explained here: support.ledger.com/contact-us Thanks.

@Ledger Still don't have one .. Do you ship to Syria?

@Norv675 Hello, we want to assure you that we're here to help. Most Nano X devices with a discharged battery can be repaired. To help us investigate further and provide the best assistance, please contact our support team using the instructions here: support.ledger.com/contact-us Thanks.

@Ledger Are you going to give a discount to people who have battery problems with their Ledger Nano X? If so I will have 4. 1 for each Ledger with that problem.

Hi there, I am so sorry to hear about the battery issue you are facing at the moment. Can you please confirm if you already double-checked if your device is running on the latest version of firmware? If it is not on the latest version, you can update your device to the latest version first:support.ledger.com/article/A-Guid… Then, please follow the troubleshooting steps outlined here: support.ledger.com/article/440923… Especially, please carefully follow the ‘warming up with your hand’ part with patience - as often times, this is the greatest solution that gets the issue solved.

@Ledger I've got cute purple and orange Ledger but it's been having battery issue lately... guess I'll need a new one 🥲

If you need help or have questions, please contact us directly: support.ledger.com/contact-us Also, please be careful. Scammers often target posts like this. Don’t engage with accounts claiming to be Ledger employees or offering to help recover funds. Ledger will never call, mail, DM, or ask for your 24-word recovery phrase. If someone does, it’s a scam.

@Ledger GM Ledger, how to contact support?

@OnTheMoon365 Hey there - In order to best assist you, can you please create a ticket on our official Help Center here - support.ledger.com/contact-us? A member of our team will be happy to review your concerns and assist you as best they can. Cheers!

@Ledger Did my ledger have an issue with peoples holdings a while back?

Not your keys, not your ____________ Fill that blank 👇

Hey there - We're sorry to hear you're having issues with your ETH account(s) on Ledger Wallet. If you use multiple Ledger Wallet apps (ie on a desktop and on mobile), you can try setting up the Ledger Sync feature, so your accounts and balances sync across the different Ledger Wallet apps you use. You can refer to this article from our Help Center for the steps on how to do this: support.ledger.com/article/How-to… While our chatbot is helpful in answering basic customer inquiries, it can sometimes make mistakes. If you start a new ticket on our Help Center here - support.ledger.com/contact-us - and request to be connected to a live agent, a member of our team will be happy to take a look and assist you. Cheers!

@Ledger Ledger Live removed my ETH account after I tried to re-add it. The funds still exist on Etherscan but Ledger Live no longer detects the account. Support contact is extremely difficult and the chatbot is not helping.

Hey there - You can review this article from our Help Center on how to manage your KAS accounts on Ledger Wallet: support.ledger.com/article/126657… If you have any other questions, please create a ticket on our Help Center - support.ledger.com/contact-us - and a member of our team will be happy to further assist you. Cheers!

@Ledger Is there direct integration to deposit kas or always via kausvoult? @Ledger

Fast, secure, and simple: swap Kaspa (KAS) in Ledger Wallet! No need to move your assets to an exchange. Approve your swap directly on your Ledger signer and keep your private keys offline 🔐 Head over to Ledger Wallet now to swap KAS.

Hey there - From your picture, it looks like you're not using the original data cable that came with your Flex. Can you please try using that data cable > going to the My Ledger tab on the Ledger Wallet app > and clicking on the "continue" button that appears then to get your Flex out of Update Mode? We also have this article from our Help Center that you can refer to on how to get your Flex out of Update Mode: support.ledger.com/article/441040… If you have any other questions, please create a ticket on our Help Center - support.ledger.com/contact-us - and a member of our team will be happy to further assist you. Cheers!

@Ledger 固件升级变砖了，无论怎么重启都无法退出 Update mode 怎么办呢？App 也一直报错

Hey there - While our chatbot is helpful in answering basic customer inquiries, it can sometimes make mistakes. We apologize for any inconvenience caused. If you have any other questions, please create a new case on our Help Center - support.ledger.com/contact-us - and just request assistance from a live agent. Our chatbot will then connect you with an agent via Live Chat, if available, or create an email thread for our team to follow up with you on. Cheers!

@Ledger 要命了，ledger 官方 AI bot 幻觉太重了 - 要我降级处理 - 刚从官网下载的最新版本，说版本太低

Hey there - You can review this article from our Help Center on how to manage ZEC Shielded accounts with your Ledger Signer: support.ledger.com/article/Zled If you have any other questions or need assistance, please create a ticket on our official Help Center here - support.ledger.com/contact-us - and a member of our team will be happy to help. Cheers!

@cypherpunk @BTCTurtle @Ledger Any update regarding progress of this?

Guess what happens when @ledger launches its shielded ZEC integration.

Hey there - We don’t have an exact ETA to share at the moment on when PulseChain will be natively supported in Ledger Wallet. Apologies for any inconvenience caused. However, you can use your Ledger Signer to create a PulseChain account, and manage those funds, via MetaMask. We have an article you can refer to here: support.ledger.com/article/555417… If you have any other questions, or need further assistance, feel free to start a ticket on our official Help Center here - support.ledger.com/contact-us - Cheers!

@Ledger Wen PulseChain ??

one app. one device. 15,000+ assets, 70+ chains, leveraged trading, staking, swaps, and DCA. none of it blind. all of it yours.

@LongViewCrypto Hey there - We don’t have an exact ETA to share at the moment, but our development team is actively working on integrating Canton support into Ledger Wallet. You can also find the supported Coins and Tokens in Ledger Wallet here - support.ledger.com/article/104797…. Cheers!

@Ledger when canton-network:native ?

Sovereignty never felt so intuitive: meet Ledger Wallet™ 4.0. Three upgrades for those who refuse to compromise 👇

Hey there - You can review the SOL SPL tokens that are currently supported in Ledger Wallet here - support.ledger.com/article/Managi… If your token isn't listed there, you can use Phantom or Solflare with your Ledger Signer to manage other SPL tokens. If you need assistance connecting to those third party wallets, or have any other questions, you can create a ticket on our official Help Center, and a member of our team will be happy to help: support.ledger.com/contact-us - Cheers!

@Ledger Can you guys add solana:CGEDT9QZDvvH5GmVkWJH2BXiMJqMJySC9ihWyr7Spump support so I can properly track my poverty level

me once again telling you how easy it is to approve your transactions on a signer

Hey there - Perps trading is geo-restricted, and may not be available in your region due to local regulations. While we understand your excitement to take part in perps trading, we unfortunately do not have an exact ETA to share. If there's anything else we can assist you with, please create a ticket on our official Help Center - support.ledger.com/contact-us - and a member of our team will be happy to assist you as best they can. Cheers!

i can’t wait anymore, when is rollout in Germany? @Ledger @yield_xyz

@Nongdan_Crypto Hey there - Unfortunately, we do not have an exact ETA to share at the moment for when the $ZER will be supported in Ledger Wallet. However, you can find the supported Networks, Coins, and Tokens in Ledger Wallet here - support.ledger.com/article/104797…. Cheers!

@zerion @Ledger WEN $ZER

gm. which one you picking?

@king900316 Hey there - In order to best assist you, can you please create a ticket on our official Help Center here - support.ledger.com/contact-us? A member of our team will be happy to review your order and assist you as best they can. Cheers!

@Ledger Hello Ledger Support, Order number: LDG3523275 The package was never delivered to me and is being returned by China Customs/FedEx. I cannot submit the refund request because the website shows an error. Please help process the refund after the package is returned.

@FluxFindsCrypto Hey there - Unfortunately, we do not have an exact ETA to share at the moment for when the Midnight network will be supported in Ledger Wallet. However, you can find the supported Networks, Coins, and Tokens in Ledger Wallet here - support.ledger.com/article/104797…. Cheers!

Btw, wen midnight-3:native on @Ledger ?

@defidaddy23 Hey there - $FXRP is currently supported in Ledger Wallet! If you have any questions or need assistance adding it to your app, you can create a ticket on our official Help Center - support.ledger.com/contact-us - and a member of our team will be happy to assist you. Cheers!

@Ledger When #fxrp?

Hey there - Zcash is currently supported in Ledger Wallet. You can review this article from our Help Center for more information: support.ledger.com/article/115005… If you have any questions or need assistance, please create a ticket on our official Help Center here - support.ledger.com/contact-us - and a member of our team will be happy to assist you. Cheers!

@Ledger When zcash:native support sir?